elective care conference: developing & implementing an rtt training strategy

Developing and Implementing an RTT Training Strategy

20 April 2016

Kerry Broome, 18 Weeks Operational Manager

Aim & Objectives

• NNUH Trust background and scene setting • Developing the access policy and SOP’s and RTT Reporting • Benefits realisation and board paper business case for sign up to development and

delivery of strategy

• Developing and Implementing the Strategy

• Quick-fire Q&A workshop - Return on Investment for RTT Training • What barriers do you think you’ll come across when implementing a training strategy • What can we do to do to overcome them.

• Questions

NNUH Trust Background

West Norfolk CCG

North Norfolk CCG

South Norfolk CCG

Norwich CCG

Yarmouth and Waveney CCG

NNUH Trust Elective IST Background

• In Feb 2015 Elective IST were invited to the Trust to review RTT

• Failing RTT targets, backlog rising, reporting and ‘old’ practice

• Full review of: • Patient Journey and Processes (referral acceptance, booking, outcoming etc.) • Policy • Audit and DQ • RTT and DM01 Reporting • Training

• IST report - 40 recommendations , including full review of the Trusts 18 Week Access

Policy, implementation of a DQ strategy and implementation of a full RTT Training strategy

Developing the Access Policy and SOP’s

• IST had recommended full review of the Trusts Access Policy to ensure it met the patients constitutional rights and national RTT standards for access

• Trust policy completely re-written and signed off by all stakeholders

• Standard Operating Procedures implemented and formalised in standard format, signed off by Board

• SOP’s were all aligned to the 18 Week Access Policy

• Standardisation and Audit of Escalation (Cancer and 18 Weeks)

Reporting for RTT

• Reporting amended to ensure that all patients were being tracked

• Single PTL for elective waits

• Diagnostic Outpatient PTL

• Radiology PTL

• Elective Planned PTL

• RTT Dashboard

• IST modelling for capacity

RTT and Cancer Training Strategy

• Benefits realisation and board paper business case for sign up to development and delivery of strategy

Developing and Implementing the Training Strategy

How did we approach developing the training strategy, what informed the training modules? • RTT Pathway Mapping • DQ Validation • Single PTL • RTT Audits • Feedback from teams

Developing and Implementing the Training Strategy

How did we approach developing the training strategy? • Elective IST Guide for Developing and Implementing an Elective Care Training

Strategy We included: • Benefits to patients, staff and the organisation

Developing The Training Strategy

We included: • Benefits to patients, staff and the organisation • A training needs analysis linked to data quality issues

Developing The Training Strategy

We included: • Benefits to patients, staff and the organisation • A training needs analysis linked to data quality issues • Senior engagement from key individuals to lead and sponsor the work

Peter Chapman – Medical Director Richard Parker – Chief Operating Officer

Developing The Training Strategy

We included: • Benefits to patients, staff and the organisation • A training needs analysis linked to data quality issues • Senior engagement from key individuals to lead and sponsor the work • Outline of modules and methods for delivery

Developing The Training Strategy

We included: • Benefits to patients, staff and the organisation • A training needs analysis linked to data quality issues • Senior engagement from key individuals to lead and sponsor the work • Outline of modules and methods for delivery • Scope of the training function, including development and delivery of training,

plus provision of a centralised source of expertise for processing RTT queries

Developing The Training Strategy

We included: • Benefits to patients, staff and the organisation • A training needs analysis linked to data quality issues • Senior engagement from key individuals to lead and sponsor the work • Outline of modules and methods for delivery • Scope of the training function, including development and delivery of training,

plus provision of a centralised source of expertise for processing RTT queries • Timescales

Developing The Training Strategy

We included: • Benefits to patients, staff and the organisation • A training needs analysis linked to data quality issues • Senior engagement from key individuals to lead and sponsor the work • Outline of modules and methods for delivery • Scope of the training function, including development and delivery of training,

plus provision of a centralised source of expertise for processing RTT queries • Timescales • Assessment of Success

The Training Strategy

We included: • Benefits to patients, staff and the organisation • A training needs analysis linked to data quality issues • Senior engagement from key individuals to lead and sponsor the work • Outline of modules and methods for delivery • Scope of the training function, including development and delivery of training,

plus provision of a centralised source of expertise for processing RTT queries • Timescales • Assessment of Success • Return on Investment – How to measure?

Implementing the Training Strategy

Quick-fire Q&A - Return on Investment for RTT Training

• What barriers do you think you’ll come across when implementing a training strategy • What can we do to do to overcome them?

Any Questions?

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