efma multichannel distribution 2009

Post on 03-Nov-2014

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DESCRIPTION

The purchasing behavior in the Web 2.0 is new

TRANSCRIPT

CommunityReputationCommunityReputation

Conventional info

Traditional Media

Conventional info

Traditional Media

Before Purchase After

SearchSearch

Non conventional

info

New & Social media(trust)

Non conventional

info

New & Social media(trust)

Process

on/offline

Process

on/offline

Usage

User experience

Usage

User experience

Feedback

User generated

content

Feedback

User generated

content

The purchasing behavior in the Web 2.0 is new

Conversations

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