effective communication. what is non-effective communication?
Post on 14-Dec-2015
320 Views
Preview:
TRANSCRIPT
Effective Communication
What is non-effective communication?
Communicate Before Speak
• Personality/Personality
• Dress code
• Hair style
• Footwear
• Axe effect
Functions
• Physical health
• Identification
• Relationship building
• Practical application
• Workplace
Do You Enjoy Loneliness?
Types of Communication
• Intrapersonal
• Dyadic
• Small group
• Public
• Mass
Are you on Facebook?
How do you Communicate?
• Your Personality
• Position/Experience
• Social Status/Affiliations
• Organization
• Context/Person
Styles of Communication
• Submissive
• Dominant
• Assertive
• Bargaining
• Jocular
• Emotional
Snippets of Communication
• No ideal way
• Cannot solve all the problems
• Not simple
• Person oriented
• Learning competence
Faltered in Communicating..
Non-verbal Communication
• Exists
• Communicative value
• Ambiguous
• Culture bound
• Less receptive
Types
• Postures
• Gestures
• Face
• Eyes
• Voice
• Touch
Listening
Ineffective Listening
• Act
• Selective
• Non
• Wandering
• Insensitive
Listening is ….
• … not hearing
• … not natural
• … an active effort
• … differs between two individuals
• … is an art
Why Poor Listening?
• Information overload
• Rapidity of thoughts
• Personal noise
• Not meant for listening
• Faulty assumptions
Informational Listening
• Premature judgment
• Message and messenger
• Key ideas
• Ask questions
• Take notes
Critical Listening
• Facts, not views
• Credibility, not history
• Evidence, not extempore
• Reasoning, not relationships
• Question, not critique
Empathetic Listening
• Subtle Messages
• Response
• Larger picture
The Art of Listening
• Do you listen to yourself?
• Do you listen to your spouse?
• Do you listen to your subordinates/colleagues?
• Do you listen to your customers/stakeholders?
• Do you listen to your Organization?
The Heart of Listening
Persuasive Communication
• Do you Greet?
• Do you give Compliment/Appreciate?
• Do you say Please?
• Do you apologize?
• Do you say Thank you?
Aisee Vani Boliye, Mun Ka Aapa KhoyeApna Tan Sheetal Kare, Auran Ko Sukh Hoye
top related