effective communication

Effective Effective CommunicationCommunication

OutlineOutline

• Process of CommunicationProcess of Communication• Types of CommunicationTypes of Communication• Barriers to CommunicationBarriers to Communication• Organisational CommunicationOrganisational Communication• ListeningListening• Communication BehavioursCommunication Behaviours

Sender Message

ReceiverFeedback

Communication ProcessCommunication Process

Sender ResponsibilitiesSender Responsibilities

• Determine the purpose of the Determine the purpose of the messagemessage

• Analyse the point of view of the Analyse the point of view of the receiverreceiver

• Choose the medium to get the Choose the medium to get the message across (Symbol)message across (Symbol)

Examples of Messages Examples of Messages or Symbolsor Symbols

• Words, pictures, music, facial Words, pictures, music, facial expressionsexpressions

• Oral or visual tools used to Oral or visual tools used to transmit the sender’s messagetransmit the sender’s message

Receiver Receiver ResponsibilitiesResponsibilities

• Analyse the sender’s background, Analyse the sender’s background, principles, beliefs, and values to principles, beliefs, and values to comprehend the messagecomprehend the message

• Decode the messageDecode the message

FeedbackFeedback

• Ensures mutual understandingEnsures mutual understanding

• It’s constantIt’s constant

React to FeedbackReact to Feedback

• Answer questions, analyse Answer questions, analyse nonverbals, face-to-facenonverbals, face-to-face

• It is the critical link in the It is the critical link in the communication processcommunication process

Types of Types of CommunicationCommunication

• Verbal: briefings, speeches, Verbal: briefings, speeches, meetingsmeetings

• Nonverbal: body languageNonverbal: body language

Barriers to Effective Barriers to Effective CommunicationCommunication

Lack Of A Common Lack Of A Common Core Of ExperienceCore Of Experience

• Analyse the Receiver/SenderAnalyse the Receiver/Sender

Overuse of JargonOveruse of Jargon

• Don’t be “Mr. Acronym”Don’t be “Mr. Acronym”• Kills CommunicationKills Communication• Know your audience!!!Know your audience!!!

Status Can Be StiflingStatus Can Be Stifling

• Don’t be intimidated to Don’t be intimidated to express your ideas, and don’t express your ideas, and don’t intimidate othersintimidate others

EmotionsEmotions

• Don’t let them interfere and Don’t let them interfere and send the wrong messagesend the wrong message

OrganisationalOrganisational

CommunicationCommunication

Organisational Organisational CommunicationCommunication

YOUYOU

To LeaderTo Leader

To PeersTo Peers

To WorkersTo Workers

Things to Remember...Things to Remember...

• Communication should be clear, Communication should be clear, direct and simple direct and simple

• Matter the person you are talking toMatter the person you are talking to

• Constituents and leaders should Constituents and leaders should work as a teamwork as a team

Communication Communication DownwardDownward

• Exercise of leadershipExercise of leadership

LeaderLeader

ConstituentsConstituents

ConstituentsConstituents

Communication Communication UpwardUpward

• This is where many organisations failThis is where many organisations fail

LeaderLeader

5

ListeningListening

A selective process of A selective process of receiving, attending to, receiving, attending to,

understanding, evaluating and understanding, evaluating and responding responding

4

Listening vs HearingListening vs Hearing

• Hearing = physical act of receiving Hearing = physical act of receiving – PassivePassive– Requires NO EFFORTRequires NO EFFORT

• Listening = selective processListening = selective process– ActiveActive– Lots of work (we choose to do it)Lots of work (we choose to do it)

Communication Communication BehavioursBehaviours

Leader - ConstituentsLeader - Constituents

• HonestHonest

• ClearClear

• BelievableBelievable

• ConsistentConsistent

• MotivatingMotivating

• Willing to engage in face-to-face conversationsWilling to engage in face-to-face conversations

• Willing to debate and be questionedWilling to debate and be questioned

• Willing to think again if needs beWilling to think again if needs be

Communication is Communication is Everywhere!Everywhere!