effective business processes help smes overcome challenges

Sukesh Ned

Turnaround Services Global

Sydney

Wednesday 25th June 2014

Effective business processes

can help SMEs overcome challenges

Uncertainties around the Globe

and Australia

Global middle class is growing

0

1000

2000

3000

4000

5000

6000

7000

8000

9000

2002 2004 2006 2008 2010 2012 2014 2016 2018 2020 2022 2024 2026 2028

World P

opula

tion (

mill

ions)

Rich Middle Class PoorSource: Brookings Institution

Cost competitiveness is shifting

Wages are catching up

0

20

40

60

80

100

2012 2022 2032

USA

Spain

Poland

China

Mexico

India

Source: PWC

Philippines

In Australia

Average age is increasing 1 in 4 were born overseas

PROJECTED POPULATION AGED 65 YEARS AND OVER

-50% 0% 50% 100% 150% 200% 250%

UK

New Zealand

China

India

Italy

Vietnam

Germany

Relative Absolute

Source: ABS

Source: ABS

Changing landscape

DEMOGRAPHICSSUPPLYCHAIN

TRADE &

BANK

?

Embrace the change

RUN FASTER

STAY ALERT

LEAP AHEAD

Revive - Refine - Refresh

CURRENT FUTURE

TRANSACTION-ORIENTED

PRODUCTIVITY FOCUS

LOCAL PLAYER

JOB WORK

SINGLE LOCATION

THEME COMPANY

STEADY GROWTH

CUSTOMER-ORIENTED

FLEXIBILITY

GLOBAL PLAYER

PROPRIETARY

PRODUCTS

MULTI- LOCATION

PORTFOLIO COMPANY

QUANTUM JUMP

COMPETITIVE

CHASM

Deepen customer insights

UNDERSTAND OBSERVE EXCITE

Listening to your

customer

Make your

customer talk

Observing how customer

uses products

- Pre-use

- During use

- Post use

Identifying how value

could be added through

- Physical

- Emotional means

Enhance Value

Thinking from

customers and

their customers’

viewpoints to

enhance value

Differentiate and rule

New rules

New

Generic

Current rules

Product Concepts

Competition

Leisure

equipmentLeisure

stores

DIY-Mail orderBike

Australian & overseas competition

Sustainability Innovation

(Change rules)

More & Better Change Management

Monitor and reduce costs

LAYERS OF

INEFFICIENCY

Costs of

• Low productivity

• Setup / Change over

• Rejection

• Rework

• Under utilisation

• Excess design

COST BAND

CORE COSTS

Measure and improve quality

DELIGHT

DESIRED

EXPECTED

BASIC

Turnaround – What do we do

PERFORMANCE

IMPROVEMENT

PEOPLE &

INNOVATION

STRATEGY &

OPERATIONS

• Management Consulting

• Business Technology Consulting

Need a reality check ?

Contact us @

strategy@tsglobal.com.au

Competitiveness is The Heartbeat Of Your Business

Sukesh Ned

Turnaround Services Global

Sydney

Wednesday 25th June 2014

Effective business processes

can help SMEs overcome challenges