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Easing E-mail Pain With Social Software

Matt MooreInnotecture

35,000,000,000,000

1. Communication

E-mail

In the early 90s, there was E-mail. A few people used it and it was good.

E-mail

In the early 90s, there was E-mail. A few people used it and it was good.

First you needed to work for an institution (such as a university) to get an email account. Then you could get one on AOL or Compuserve. Then came Hotmail.

E-mail

In the early 90s, there was E-mail. A few people used it and it was good.

First you needed to work for an institution (such as a university) to get an email account. Then you could get one on AOL or Compuserve. Then came Hotmail.

But just because you can use email doesn’t mean that you should.

E-mail Instant Messaging

If E-mail is e-mail then instant messaging is e-whispering.

E-mail Instant Messaging

If E-mail is e-mail then instant messaging is e-whispering. Or e-passingnotesatthebackoftheclass.

E-mail Instant Messaging

It took about 10 years for instant messaging to get inside organisations.

If E-mail is e-mail then instant messaging is e-whispering. Or e-passingnotesatthebackoftheclass.

Blog

E-mail

If E-mail is e-mail then blogs are e-ranting. With the right of reply.

E-mail

If E-mail is e-mail then Twitter is e-rantingatthebackoftheclasswiththerightofreply.

http://searchengineland.com/images/070410-twitter.jpg

http://www.mophile.com/wordpress/wp-content/uploads/2007/03/jaiku.jpg

Blog

E-mail Instant Messaging

Open

Closed

Heavy Lite

Blog Twitter

E-mail Instant Messaging

Open

Closed

•Leaves a record•Works with a small # ofconversation participants

•Good for paragraphs / argument

•Leaves a record•Driven by voice of blogger•Interaction thru comments& with other blogs

•Conversational•Immediate•Works with a small # ofconversation participants

Heavy Lite

•Conversational•Immediate•Driven by voice of writer•Interaction with other writers

2. Collaboration

E-mail

To E-mail we added Word (& Excel & Powerpoint).

E-mail

To E-mail we added Word (& Excel & Powerpoint).

And we turned on “Track Changes”.

To E-mail we added Word (& Excel & Powerpoint).

E-mail

And we turned on “Track Changes”.

E-mailE-mailE-mailE-mailE-mail

To E-mail we added Word (& Excel & Powerpoint).

E-mail

And we turned on “Track Changes”.

E-mailE-mailE-mailE-mailE-mail

Oh dear.

E-mail

And some of these documents we put on intranets & internets. But we couldn’t edit them there. Until…

HTML

HTML Wikis

E-mail

Open

Closed

Receiver Read-only

Receiver Read & Write

HTML Wikis

E-mail Word

Open

Closed

Receiver Read-only

Receiver Read & Write

•Presents formatting & attachments

•Often cannot be edited by readers

•Presentation of formatting & attachments is unreliable

•Readers can respond but not edit original

•Presents formatting & attachments

•Readers can edit documents

•Editing co-ordinated

•Presents formatting•Readers can edit documents

•Editing unco-ordinated

3. Awareness(Thanks to Patrick Lambe)

E-mail

To E-mail we added browser Bookmarks

If email is e-mail then bookmarks are e-rememberingwherethebloodyhellthatgoodwebsitewas

Sometimes we shared them with friends

..but the bloody web won’t stand still… they got outdated

E-mail

Then came RSS - Hurrah!

If email is e-mail then RSS is e-keepingupwiththejoneses

It can send us email!

… or we can use RSS Readers

E-mail

Suddenly bookmarking got social - Double hurrah!

If email is e-mail then social bookmarking is e-voyeurism

E-mail

Suddenly bookmarking got social - Double hurrah!

If email is e-mail then social bookmarking is e-voyeurism

… and we can use tags with RSS to keep up with changes!

RSS

Bookmarking Del.icio.us

E-mail•A mix of one-way and two-way communication

•Can be hard to locate content from a specific source

•Dedicated one-way channel for content updates

•Easy to locate content from a specific source

•Easy to find a source we have previously used

•Only for users of that browser

•Metadata based on folders

•Easy to find a source we have previously used

•Can be shared with others

•Metadata based on tags

5 Steps to replace E-mail

20%http://www.elsua.net/

5+

http://www.sxc.hu/pic/m/f/fa/fabiosvr/656244_plastic_hammer_toy_1.jpg

http://l.yimg.com/img.tv.yahoo.com/tv/us/img/site/43/36/0000034336_20061020191519.jpg

http://www.advcomms.co.uk/footprint.jpg

5 Issues to consider

http://www.mcmag.com/gold/awardlogos/images/Gold_Key.bmp

http://www.divasthesite.com/images/Greta_Garbo/Greta_Garbo_intro.jpg

http://www.hyperorg.com/blogger/images/ironmountain_archive2.jpg

To Conclude

E-mail

Instant

MessagingWikis

Twitter

HTML

Blogs

RSS

Del.icio.us

E-mail: It’s not bad. It just needs to know its place.

Additions

http://www.emeraldinsight.com/fig/2890060106002.png

http://thememoryartist.files.wordpress.com/2007/04/drama-triangle.jpg

Thank You

Matt Moorehttp://engineerswithoutfears.blogspot.com/

http://innotecture.wordpress.com