e – commerce - business ops
Post on 12-Apr-2017
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E – Commerce Business operations
- an overview to business centric operations
By
Objectives • Enhance customer experience & customer base
• Enhance market share ( Market Leader )
• Adding reliable Vendor / Brand
• Increase contribution to topline(Revenue)
• Optimum contribution to bottom line(Profit)
2
Process Overview • Brand / Vendor search
• Meeting and negotiation
• On boarding Vendor in to ERP System
• Procurement Planning
• Physical Procurement and Payment
• Listing on Site with detailed catalog
• Sharing Sales reports to Brands
• Constant Replenishment as per Analysis 3
Vendor search • Compotator Sites
• Offline Retailers
• Through Brand aggregators
• Proactive approach from Brand
• Social networking sites
• Background Checks like legal financial
4
Meeting and negotiation • Listing Category
• Financials
• Seasonal buying and selections
• Procurement details
• Vendor Policies
• Legal checks
• Signing agreement
5
On boarding Vendor • Document Verification
• Tax details and net landing price
• Payment terms and Bank details
• Fulfillment details with SLA
• Vendor unique ID generation
• Listing of brands in Vendor ID
6
Procurement Planning • Initial buy as per negotiation
• Article creation
• Initial content writing/Complete Catalog writing
• Pricing and TAX details
• Creation of Purchase orders and verification
7
Physical Procurement
8
• Invoice Mapping
• Consignment sanity check
• In warding , Rejection, Liquidation
• Payment requests
• Reconciliation
10
Sales reports to Brands • Category wise sales in Numbers
• Vertical wise sales in Numbers
• Style wise sales data
• Unique customer feedback
11
Replenishment • Constant replenishment on the bases of sales
• Lead time and Coverage
• Special or seasonal replenishment
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