dwp short managed services client presentation

DWP InformationArchitects

Support and Maintain your Entire Organization Remotely

Toll-Free Phone Support with Quick Response (Under 30 Minutes Guaranteed)

Remote Desktop Assistance for Every PC

Windows Communicator on Every PC

State-of-the-Art Service Ticketing System with Web Management Portal

Automated Escalation Process

Onsite Support (As Necessary)

All for One Fixed Monthly Cost!

24x7 Network Monitoring◦ Over 255 Events/Services Monitored◦ Immediate Automatic Alerting

24x7 Network Maintenance◦ Critical Services Automatically Restarted◦ Automated Service Request Generation◦ Automated Escalation Process◦ Proactive not Reactive

24x7 Network Administration◦ Configuration of Servers◦ Software Installation of PCs

Insures Maximum Uptime for Critical Business Processes

Our Most Popular $$$-Saving Service Manage all Vendor Relationships◦ Phone and Internet Service Providers◦ Fax, Printer, and Scanner Vendors

All Voice or Data Network-Connected Equipment◦ Phone Systems, Faxes, Printers, Scanners and Copiers

Proprietary Software Applications

Manage Your Hardware Warranties and Service Level Agreement

Frees You to Focus on Running Your Business –Not Your Vendors

Technology Solution Design and Development Proof-of-Concept Lab Testing Onsite Implementation

Project Management Disaster Recovery Planning and Response

Intrusion Detection and Security Testing Co-Location Services for High-Availability

Applications

We Create a Technology Plan that Serves Your Mission; Your Business

Backup and Data/System Recovery with 24x7 Monitoring and Business Continuity Planning

Hosted or Premise VoIP Telephone Systems

Cloud Computing Integrated with On-Premises Systems

Comprehensive Security Systems

Collaboration and Teleconferencing Systems

Small and Mid-Sized Business-Focused

Business Services

Solution Categories:Solution Design, Project Management, On-Site Implementation. On-Site Response Services.

Solution Categories:Phone Support, Remote Assistance

Solution Categories:Mission-Critical Monitoring and Remediation. Servers,

Routers, Switches, Line-of-Business Apps 24x7x365

Flat-RateI.T. Services

VendorManagement

ProfessionalServices

ManagedServices

Solution Categories:Manage all Technology Relationships. Single point of contact for all Vendor issues.

Client and Productivity

Identify where $$$ is being lost Redesign business processes Utilize technology to improve efficiencies

Save $$$!

Flat-Rate I.T. Services◦ Immediate Business Expense Savings

Managed Services◦ Insuring Maximum Uptime for Your Critical Business Processes

Vendor Management◦ Freeing You to Focus on Running Your Business – Not Your Vendors

Professional Services◦ A Technology Plan Created to Serve Your Mission; Your Business

Advanced Applications◦ Small and Mid-Sized Business Focused Solutions

Service Guarantee ◦ If You Aren’t Thrilled with Our Service, Cancel Without Cost

You Can’t Afford Not to Start Saving $$$ With Us!

DWP InformationArchitects

QUESTIONS?