dwp short managed services client presentation
TRANSCRIPT
DWP InformationArchitects
Support and Maintain your Entire Organization Remotely
Toll-Free Phone Support with Quick Response (Under 30 Minutes Guaranteed)
Remote Desktop Assistance for Every PC
Windows Communicator on Every PC
State-of-the-Art Service Ticketing System with Web Management Portal
Automated Escalation Process
Onsite Support (As Necessary)
All for One Fixed Monthly Cost!
24x7 Network Monitoring◦ Over 255 Events/Services Monitored◦ Immediate Automatic Alerting
24x7 Network Maintenance◦ Critical Services Automatically Restarted◦ Automated Service Request Generation◦ Automated Escalation Process◦ Proactive not Reactive
24x7 Network Administration◦ Configuration of Servers◦ Software Installation of PCs
Insures Maximum Uptime for Critical Business Processes
Our Most Popular $$$-Saving Service Manage all Vendor Relationships◦ Phone and Internet Service Providers◦ Fax, Printer, and Scanner Vendors
All Voice or Data Network-Connected Equipment◦ Phone Systems, Faxes, Printers, Scanners and Copiers
Proprietary Software Applications
Manage Your Hardware Warranties and Service Level Agreement
Frees You to Focus on Running Your Business –Not Your Vendors
Technology Solution Design and Development Proof-of-Concept Lab Testing Onsite Implementation
Project Management Disaster Recovery Planning and Response
Intrusion Detection and Security Testing Co-Location Services for High-Availability
Applications
We Create a Technology Plan that Serves Your Mission; Your Business
Backup and Data/System Recovery with 24x7 Monitoring and Business Continuity Planning
Hosted or Premise VoIP Telephone Systems
Cloud Computing Integrated with On-Premises Systems
Comprehensive Security Systems
Collaboration and Teleconferencing Systems
Small and Mid-Sized Business-Focused
Business Services
Solution Categories:Solution Design, Project Management, On-Site Implementation. On-Site Response Services.
Solution Categories:Phone Support, Remote Assistance
Solution Categories:Mission-Critical Monitoring and Remediation. Servers,
Routers, Switches, Line-of-Business Apps 24x7x365
Flat-RateI.T. Services
VendorManagement
ProfessionalServices
ManagedServices
Solution Categories:Manage all Technology Relationships. Single point of contact for all Vendor issues.
Client and Productivity
Identify where $$$ is being lost Redesign business processes Utilize technology to improve efficiencies
Save $$$!
Flat-Rate I.T. Services◦ Immediate Business Expense Savings
Managed Services◦ Insuring Maximum Uptime for Your Critical Business Processes
Vendor Management◦ Freeing You to Focus on Running Your Business – Not Your Vendors
Professional Services◦ A Technology Plan Created to Serve Your Mission; Your Business
Advanced Applications◦ Small and Mid-Sized Business Focused Solutions
Service Guarantee ◦ If You Aren’t Thrilled with Our Service, Cancel Without Cost
You Can’t Afford Not to Start Saving $$$ With Us!
DWP InformationArchitects
QUESTIONS?