driving through culture change in difficult times angela morgan c.e. includem

Driving Through Culture Change in Difficult Times Angela Morgan C.E. Includem

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Exploring culture change: approaches and challengesIRISS Jan 2013

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1. Includem’s “story”

2. The impact of difficult times on the natural cycle:

3. What have we done? Integrated approach

4. Is it working?

5. Golden rules? Reflections with the benefit of hindsight!

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1.Includem’s Story

• Established 2000

• Origins and purpose – specialist focus

• Growth profile – expansion 2000 to 2007

• Key features of natural lifecycle and characteristics of leadership/management and staff culture

Growth…………..

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2. The impact of “difficult times” on the natural cycle: …………and shrinkage

Culture change analysis:keeping Includem’s purpose as the “pole star”

• What to keep?• What to improve?• What to lose?• What to develop?

Implications for service delivery, management, leadership and external relationship cultures

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3. What have we done? Integrated approach:

• System and processes

• Resource deployment and investment

• Leadership and consistency

• Quality and purpose

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4. Is it working?

• How do we know?

• And what next?

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5. Golden Rules?

• Reflections with the benefit of hindsight!

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Angela Morgan

Chief ExecutiveIncludem

angela.morgan@includem.co.ukwww.includem.org.uktwitter: @Includem2000

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Groupwork

1. In groups discuss the following two questions

• Do the key features of your organisations contribute to or undermine your purpose and vision?

• What tells you that?

2. Using blue post-its, record on one half of the flip chart what NEEDS to change

3. Using pink post-its, record on the other half what ACTIONS will enable this change