driving and accountable, collaborative culture

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Driving an Accountable

and Collaborative Culture

March 2015

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Webinar Objectives

• Implement 10 questions asked every

day by accountable collaborators

• Capitalize on the four principles that

support joint effort toward common

goals

• Adopt eight communication practices

that drive a high-performance culture

• Build peer power in your

organization

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About Cynthia Clay

• 25+ years of experience

• Author of Peer Power (John

Wiley)

• An expert in collaborative,

engaging virtual learning

• Committed to helping

organizations build accountable

collaborators

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Tweet

#peerpower

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Purpose Poll

What got you here today?

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Our Story

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Negative Signs

What signs tell you that there might be a lack of

accountability in your organization?

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Business Impact

What business impacts do organizations

experience when accountability is low?

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Business Impact Poll #1

• Missed opportunities or targets

• Reduced productivity

• Lost customers

• Inability to retain key employees

• Increased conflict

• Little risk-taking or innovation

• Low employee morale

• Average or poor performance

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Positive Signs

What signs tell you that teams are collaborating

well in your organization?

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Business Impact

What business impacts do organizations

experience when collaboration is high?

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Business Impact Poll #2

• Creative solutions

• Increased productivity

• Retained customers

• High employee engagement

• Less unproductive conflict

• Willingness to take risks

• High employee morale

• Increased revenue

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Get Set

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Mindset Poll

How confident are you that your team

has the right Mindset (they know WHAT

to do, the goals and targets they must

meet)?

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Skill Set Poll

How confident are you that your team

has the right Skill Set (they know HOW

to communicate, collaborate, and

resolve conflicts)?

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Will Set Poll

How confident are you that your team

has the right Will Set (they know WHY

their targets matter and WHY their

performance makes a difference)?

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Accountable Collaboration

Think of a time when you worked on a high-

performance team. The team produced great

results and worked together collaboratively.

What factors created accountable

collaboration on that team?

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Ten Questions

1. What shared goals does our team have?

2. What pieces of the work puzzle

do I own?

3. How do I make sure that my

puzzle pieces fit seamlessly

with the pieces that others own?

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Ten Questions

4. How do I demonstrate respect for each

person on this team?

5. What can I do each day to

strengthen my relationships

with my co-workers?

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Ten Questions (Poll 1)

Which of these first five questions is

the most important question you

should be asking TODAY?

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Ten Questions

6. How do I support open, transparent

communication on my team?

7. How can I improve existing processes to get

better results?

8. How will I contribute positively

and constructively, without

blaming others, when problems

arise?

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Ten Questions

9. What else (what more) can I do to

contribute to the team’s results?

10.How can I work jointly with co-workers

to address obstacles to the team’s

success?

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Ten Questions (Poll 2)

Which of these second five questions is the most

important question you should be asking TODAY?

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Four Principles

24

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Four Principles

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Be Real

• Share your views and goals.

• Acknowledge reality.

How did Carmen apply these

practices?

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Four Principles

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Take Responsibility

• Be responsible for your

experience.

• Communicate with others.

How did Stan apply these

practices?

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Four Principles

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Extend Respect

• Listen, listen, listen.

• Allow others to solve their own

problems.

How did Helen apply these

practices?

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Four Principles

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Build Relationships

• Get input.

• Seek solutions that benefit all.

How did Bill apply these practices?

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Five Strategies

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Nine Challenging Coworkers

Common Behavior

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Virtual and Classroom

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Peer Power

Published by Wiley

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Classroom and Virtual

• Six modules for maximum flexibility

• Based on adult learning principles

• Interactive and collaborative

• Practical skill-building

• Easily customizable

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Online Tools

• “About You” Assessment

• “About Them” Assessment

• Podcasts and Knols at NetSpeed Fast Tracks™

• Post-class Reinforcement at the NetSpeed

Coach Learning Center™

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The Learning Center

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NetSpeed Fast Tracks™

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Train-the-Trainer Model

• Certify internal trainers

• Face-to-face and virtual options

• License the complete program

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Delivery Model

• Bring in our certified trainers

• Face-to-face and virtual options

• License the complete program

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• Build accountable collaborators at all levels

• Reduce unproductive conflict

• Meet the needs of virtual learners and leaders

• Offer ready-to-launch blended programs

• Report business impact

• Receive flexible, responsive service

Benefits

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Peer Power Webinars

• Two 1.75 hour webinars

• May 5 and May 7

• 9:45 a.m. Pacific/12:45 Eastern

Special: two for the price of one

Includes a signed copy of Peer Power: Transforming Workplace Relationships

http://netspeedlearning.com/webinar/peerpowerwebinars/

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• Download our new ebook: Peer Problems

• Win three seats to the May Peer Power Webinar Workshop series

• Take advantage of the 2 for 1 offer

Take Our Survey

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Q & A

47

Thank You!