digitizing customer journeys in hotel and travel industry · 2020-02-19 · a team of zoho...

Digitizing customer journeys in hotel and travel industry18.02.20

MANOLIS LABOVASCO - FOUNDER

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Greek tourism Age Distribution

Digital Natives expect a Digital Experience.

Easiness, Speed, Support.

Put yourself into the shoes of your traveler.

If you would ask them, they would say…

I WANT TO CHECK-IN AND CHECK-OUT WITHOUT WAITING IN THE QUEUE…

SIMPLY BY TAPPING THE REQUEST FROM MY PHONE

I WANT MY ROOM TO BE CLEANED!

SIMPLY BY TAPPING THE REQUESTFROM MY PHONE

I WANT A CLUB SANDWITCH IN MY ROOM THE EARLIEST POSSIBLE

SIMPLY BY TAPPING THE ORDER FROM MY PHONE

I WANT TO BOOK MY SPA TREATMENT

SIMPLY BY TAPPING THE REQUEST FROM MY PHONE

I WANT TO VISIT THE DOWNTOWN AREA (CHORA)

SIMPLY BY TAPPING THE REQUEST FROM MY PHONE

WHAT EVERY ENTREPRENEUR REALLY WANTS…

I WANT TO HAVE THE HOLISTIC VIEW OF MY BUSINESS IN A SIMPLE DASHBOARD.

I WANT MY STAFF TO BE INFORMED AND ACT IMMEDIATELY ON THE REQUESTS OF MY GUESTS.

I WANT TO SEE MY RESERVATIONS ACROSS DEPARTMENTS (RESTAURANT, SPA EXTERNAL ACTIVITIES).

I WANT MY STAFFTO RECORD EACH PROCESS AND IMPROVE INTERNAL COMMUNICATION.

I WANT TO MANAGE, SEGMENT AND UPDATE MY FACEBOOK LEADS THROUGH THE APP.

I WANT TO SEND SOME GIFTS TO MY LOYAL CUSTOMERS.

I WANT TO BRING MY INACTIVE CLIENTS BACK.

Important Benefits

• Cloud based

• You can have the overview of your hotel on the go

• Low cost and hassle-free

• Customized to fit the needs of every hotel

• Ideal for customer acquisition and retention

• Eliminates significant marketing expenses

• Enhances departments productivity

• Communicating with all CRM programs

• Custom Reporting/Αdvanced Analytics

Creator

TRUSTED BY 45 MILLION USERS AND HUNDREDS OF THOUSANDS COMPANIES

MARKETING AUTOMATIONIncrease Revenues, Automate Communication.

CRM/ANALYTICS

Client Management, Analysis, Reporting

CUSTOMER SUPPORTCustomer Experience.

DIGITAL TRANSFORMATION

Agility, Efficiency

INTRODUCING REPATH

A team of Zoho certified consultants, developers,

marketers and UI/UX.Designers from across the globe working together

to understand and provide customized

solutions to your ongoing business challenges.

HOTEL APP

FRANCHISE APP

SCHOOL APP

LAW APP

REAL ESTATE APP

AGENCY APP

LET US AUTOMATE YOUR BUSINESS

THANK YOUWWW.REPATH.GR