digital trendspot 2010 nhs direct
Post on 18-Nov-2014
678 Views
Preview:
DESCRIPTION
TRANSCRIPT
NHS Direct & Sitecore
Roger DonaldHead of Digital Delivery
08/04/2023 1
#SitecoreDT10
What is NHS Direct?
08/04/2023 2
What is NHS Direct?
A health information and advice line (0845 46 47)
14,000 calls a day. That’s over 5 million calls a year
Web site alone receives 1 million visits each month
3,400 staff
over 1,400 of whom are trained nurses (including dental nurses)
National infrastructure, but with regional/local engagement
Commissioned by the East of England Strategic Health Authority
on behalf of NHS
08/04/2023 3
The digital challenge
08/04/2023 4
“The internet has changed the way we shop, find information and
access services or all sorts, including health care. The revolutionary
effect of the web will continue to grow, and all organizations need to
understand how to harness this to achieve their goals.
Our patients currently think of NHS Direct as a telephone service. We
must, of course continue to be available to patients who just pick up the
phone as now. But to ensure we continue to give a service that is highly
valued, we need to think about patients who choose to access us
by looking on the web first, and then seek phone contact if that is
what they need. This needs our full attention.”
Nick Chapman - Chief Executive
5
Public access to health services?
Historically...
Face-to-face communication only
At a time that suits the health professional
Organised around geographic locations & communities
Some telephone based access (NHS Direct)
Our research demonstrated a public demand for digitally delivered
health services
08/04/2023 6
Delivering digital health services
The challenge...
40 health & symptom checkers (sometimes called SATs) that are
clinically safe
That are easily altered by our clinicians & content authors
From a single source of clinical algorithms
That meet Government accessibility standards
Delivered across multiple channels
That allow for patient / health professional interactive communication
Which capture and pass patient data securely to our systems08/04/2023 7
• Online self service• Web chat• Telephone support• Interactive television• Mobile web / app’s• Email• Proactive communications• Video chat• Secure transactions
NHS
Direct
Multi
Channel
8
An NHS with accessible health services
Digital Self Service
Booking & changing appointments
Repeat prescriptions
Tests
Results
Care records
Self assessments
All done via
• net books
• PCs
• Mobile devices
• iTV
• Gaming consoles9
The Sitecore solution
08/04/2023 10
Sitecore was chosen because...
It integrates with other Microsoft platforms
Specifically Arezzo a clinical decision support tool from InferMed (Prime
Contractor to NHS Direct)
Easy to implement workflow
It versions our content
Inline editing out the box
An easily accessed web interface
An API to syndicate our services to other organisations
Delivery of content across multiple channels
A proven service used by major organisations08/04/2023 11
Over to Michael...
08/04/2023 12
1308/04/2023
Developing the Online Service
Michael EdwardsWeb Consultant
1408/04/2023
Who is Eduserv?• 10 years experience providing information services to
public sector• Not-for-profit registered charity with commercial
approach• 1st UK Sitecore Partner • 7 years delivering Sitecore solutions• 14 Sitecore Certified Developers
1508/04/2023
Features• Find Your Nearest• Job Search• Health Enquiries• SATs• Syndication
1608/04/2023
1708/04/2023
1808/04/2023
1908/04/2023
2008/04/2023
2108/04/2023
2208/04/2023
What is a Health and Symptom Checker?• A series of questions that follow a NHS Direct clinically
developed pathway that lead to multiple dispositions.• Contains
– Questions– Information
2308/04/2023
What is a Health and Symptom Checker?
2408/04/2023
• A series of questions that follow a NHS Direct clinically developed pathway that lead to multiple dispositions.
• Contains– Questions– Information
What is a Health and Symptom Checker?
2508/04/2023
What is a Health and Symptom Checker?
HaSC
CDE
2608/04/2023
HaSC Process
2708/04/2023
CDE
Website
2808/04/2023
CDE
Website
2908/04/2023
CDE
Website
3008/04/2023
CDE
Website
3108/04/2023
CDE
Website
3208/04/2023
CDE
Website
3308/04/2023
The Challenges
3408/04/2023
3508/04/2023
The Challenge• Clinical Decision Engine uses a full object model• We use a full object model with Sitecore (in house
framework)• Sitecore XSLT Renderings can’t be used
3608/04/2023
The Solution
SPARK
3708/04/2023
What is Spark?• View engine for .NET• XHTML focused• Uses domain objects as content source• Open Source• Lives here: http://sparkviewengine.com/
3808/04/2023
Why Spark?• Less code • Quicker development• Compiled rather than parsed• Very fast rendering• XHTML compliant
3908/04/2023
Why Sitecore?• Fully extensible• Full integration• Flexibility • Simple• Uses Sitecore inbuilt caching• Accessible via the layout editor
4008/04/2023
Spark in Sitecore
4108/04/2023
The Challenge• A SAT is a hierarchy of many items• Versioning is typically per item• The whole SAT must be versioned• The ability to change SATs versions quickly
4208/04/2023
The Solution
Workflow
4308/04/2023
Why Sitecore?• Customisable• Full Control• Simple• Extensible
4408/04/2023
4508/04/2023
4608/04/2023
The Challenge• SAT must be shown complete• Maintain clinical integrity• Multiple users, possibly on multiple versions
4708/04/2023
Presentation split from Content
The Solution
4808/04/2023
Why Sitecore?• Content and rendering split• Content always accessible• Fast and powerful query language
TimeVersion 1
4908/04/2023
TimeVersion 1
Version 2
5008/04/2023
TimeVersion 1
Version 2
5108/04/2023
TimeVersion 1
Version 2
/liveguidelines/v001/c001/coldandflu
/liveguidelines/v001/c002/coldandflu
5208/04/2023
Summary• Produced Health and Symptom Checkers• Provided a method to rapidly update HaSC• Updates don’t interfere with users already on the site• HaSC can be distributed through multiple channels
08/04/2023 53
5408/04/2023
Any Questions
?Michael.Edwards@Eduserv.org.uk Roger.Donald@NHSDirect.nhs.uk
Follow Digital Trendspot on Twitter- #SitecoreDT10
top related