digital futures 2017 becoming a digital service provider · 2018-04-12 · public stephan gatien...
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PUBLIC
Stephan Gatien
September 12th 2017
Digital Futures 2017Becoming a digital service provider Perspectives from the frontline
2PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
3PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Digital Disruption
DISRUPTION RESPONSE INNOVATION
Merger with Vodafone
India to drive
economies of scale
Jio reaches
100M subscribers
in 6 months
Accelerated focus
on granular
customer behavior
4PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Becoming a Digital Service Provider
Customer
Experience
Retail
Excellence
Connected
Supply Chain
Digital Lifestyle
Provider
Data Broker
Internet of Things
Business Enabler
Process Digitization New Business Models
5PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
“If you have a shit process and digitize it, then you have a shit-digital process.
The difficult thing is not the digitization itself. The difficulty is the simplification of structures and processes.”Thorsten Dirks, former CEO of E-Plus / Telefónica Deutschland
Process Digitization
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Customer Experience & Retail Excellence
Omnichannel Retail Supply Chain
7PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Customer Experience & Retail Excellence
Omnichannel Retail Supply Chain
On-demand delivery in
partnership with
UberRUSH
Real time visibility
Same day shipping
In-Store pick up
Tier 1
US Operator
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Digitizing for GrowthAverage Revenue per User (ARPU)
€
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Digitizing for Profitable Growth Average Margin per User (AMPU)
€
Margin
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Developing New Business Models
Cloud platform
for connected things
in construction industry
Connected
Transportation Safety
with smart wearable
Self-driving
vehicle
business unit
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Digital Lifestyle Provider
Smart Parking and Connected Fueling
12PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
The Digital Service Provider Journey
Customer
Experience
Retail
Excellence
Connected
Supply Chain
Digital Lifestyle
Provider
Data Broker
Internet of Things
Business Enabler
Process Digitization New Business Models
13PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
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