devnet express - spark & tropo api - lisbon may 2016

Stève Sfartz, API evangelist @CiscoDevNet twitter://@SteveSfartz, github://@ObjectIsAdvantagDevNet Express Lisbon, May 11th 2016

Catalyzing Digital Transformations

by leveraging CISCO APIs

When the world becomes digital…

Host-to-Host Communication

Voice and Video over IP

Digital Videoand HDTV

Mobile devices & appsSocial

networking

Digital Transformations 1990-2010

Internet of Things

Big Data & Real-time Streaming Analytics

Software Defined Networking

Cloud &Data Center

Digital Convergence

Leveraging Cisco APIs examples

Innovations for the Digital Business

Internet of Things

Big Data & Real-time Streaming Analytics

Software Defined Networking

Cloud &Data Center

Digital Convergence

Create Business Impact with Cisco’s CMX

• Presence and location detection• Visibility (Wi-Fi, Beacons)

• Easy Wi-Fi login, custom or social• Zone-based, custom splash pages

• App-based mobile engagement• Context-aware in-venue experiences

Analytics

Detect Connect Engage

RetailBanking Hospitality Healthcare

Patron ExperienceStreamlined Operations

When a patron enters the bank…• Signage changes to welcome patron to

specific area of bank• VIP guest presence is detected and sent to

greeters to extend personal welcome• Patron banking information is populated on

teller’s screen

Banking Hospitality Retail Healthcare

Real Innovations for the Digital BusinessStraight from Customer Conversations

Patient ExperienceCompliance & Efficiency

When patient’s doctor walks into room…• Lights turn on• Patient chart pops up on wall• Doctor is reminded to sanitize hands upon

entering and leaving

Banking Hospitality Retail Healthcare

Real Innovations for the Digital BusinessStraight from Customer Conversations

MapsReal Time Location

Location history Notification API

CMX Location API

CMX Mobility Services Engine APIs

Maps API• Get Maps• Get Maps Image

Real Time Location API• Get Location• Get Count

Location History API• Get Location History• Get Location History Count

Notification API• NotificationSubscription• Movement Event• Presence Event

CMX Real Time Location API/api/location/v2/clients

Complete list of wireless clients/api/location/v2/clients{?[ipaddress|macAddress|username]}Location of wireless client with specified id. ID can be MAC address, IP address, or username

MAC format is /api/location/v2/clients?macAddress=30:f7:c5:cc:3e:xxIP address format is /api/location/v2/clients?ipAddress=10.10.10.10Username format is /api/location/v2/clients?username=someUsername/api/location/v2/clients/count

Count of wireless clients for the specified query conditions

CMX REST API Documentation

https://serverAddress/apidocs/

http://usecases.tropo.com/

Make Cisco Spark the Place for All Your Work

App Integration Services Spark for Developers

Easily configured integrations in the Cisco Spark app to unify workstreams

Native Integrations

Connect to other apps in seconds to automate recurring tasks and

make your life more efficient

Create custom integrations using Cisco Spark APIs through the Spark

for Developers portal

Built.io

Zapier

developer.ciscospark.com

Easy for users to integrate Cisco Spark with the apps they loveTools for developers to transform collaboration experiences

People/people/people/{personId}

Rooms/rooms/rooms/{roomId}

Messages/messages/messages/{messageId}

Webhooks/webhooks/webhooks/{webhookId}

PUT DEL

Key APIs

Base URLhttps://api.ciscospark.com/v1/

SparkRESTful API

Mobile Developer

App Developer

Web Developer

Data Developer

“Developers” are implementing the transformation

“Developer” meant

Back-end Engineer

App Developer

Solution Architects

Web, Mobile Developer

Today means

Software Developers

IT/Cloud ArchitectSystem/Network Engineer

DevOps Engineers

IT Professionals

Business Departments,Support operations,

Data Analysts

PowerUsers

If you are digitizing your organization,You are a DeveloperDevNet will support you in your journey.

Inspire Learn Code

Software Developers IT Professionals Power Users

Cisco Platforms for Innovation

Developer Resources

Market Opportunities

Vibrant Developer Ecosystem

Join DevNet and get instant free access to the whole set of ressources for developers

Developer Portal• Dev Centers• Support Centers

370,000 Members(April 2016)

Learning labsSpringboards & Sandbox

Hackathons, CodeCamps DevNet Express

Standards & Open Source

DevNet Zone at Cisco Lives

DevNet Kids, IEEE Women in Engineering

API DocumentationProjet Showcases

Forums, Community blogs

Meet and learn @Cisco Live / DevNet Zone

• Presentations• Instructor-driven class rooms• Demo pods • On-site Learning Labs• Pre-event Hackathons

Partners and Developer Communities TrainingAPIs, Coding, Collab, SDN, IoT, Cloud, DevOps

https://developer.cisco.com/site/devnet/events-contests/events/

Learn:attend an event or take a learning lab

Python Coding SpringBoard101: REST Basics102: Calling REST APIs from Python201: Parsing XML202: Parsing JSON204: Reading data from a file using Python205: Writing data to a file using Python206: How to use the Python logging module207: Putting it all together.

Learning LabsSelf-paced, step-by-step tutorials on a wide-range of programmability topics and solutions !

Guided path to learn selected Cisco technologies

Springboard have modules, composed of learning labs

Springboards

Sandbox – Remote labs

Visit http://developer.cisco.com/networking

Network Programmability Dev Center

Includes Coding 101 Includes Networking 101

DNA Learning Tracks forNetwork Engineers and App Developers

Network Engineers Application Developers

http://developer.cisco.com/networking

DNA Learning Tracks forData Center and Enterprise Controllers

Data Center Controller Enterprise Controller

http://developer.cisco.com/networking

Learn how to code ACI Learn coding fundamentals& APIC-EM APIs

API Dev Centers

Cisco Open Stack Private Cloud

API Dev Centers

Recent add-ons

UCCX lab with FinesseOpen SDN Controller, version 1.2.1NX-API with VIRLOpenPlatform NFVOperator/Attendant Console IVTPhone Apps IVTPaNDARESTCONF

7 Sandboxes

Cisco PSIRT openVuln API OpenDaylight OPNFV Data VirtualizationSparkTropoFlareMetapodFXOS FirepowerCisco Emergency Resp

onderRemote Expert MobileFireSight (Sourcefire)Project ShippedPrime InfrastructurePaNDAOpen NXOS

15 Technology

Visit developer.cisco.com/devnetlabs

DevNet Labs – Inspiration

Developer Community and ForumsGet free support from communities forums

Moderated by Cisco

communities.cisco.com

Case-Based Developer Support

Option for Case Based Developer Support

Signup at developer.cisco.com Take a learning lab Meet at an event Ask for help and help others in DevNet forums Follow us on Twitter : @CiscoDevNet

Join the DevNet Community !

Introduction to Cisco Spark APIs

increase in amount of information created by 2020

500%of organizations will offer mobility to workers by 2020

90%increase in innovation and creativity with collaboration outside the organization

The Way We Work Has Changed

Agile Teams Work From Anywhere Ecosystem Collaboration

to to to

Individuals At a Corporate Desk Internal Interactions

Social Media Today Frost & Sullivan PGi

Why Cisco Spark

Simple Secure Complete

Secure

One Experience

Message Meeting Call1:1 and team messaging in virtual rooms

Persistent Chat, Content Sharing, Iteration

A Cloud-based phone system plus much more

Make calls within or outside organization via the PSTN

Audio, video, and web meetings

Before/during/after-meeting messaging and content

Cisco Spark

Cisco Spark demo

Drag picture to placeholder or click icon to add

Cisco Spark

Open Platform

Common Management

Spark for DevelopersUser Integrations, APIs/SDKs, etc.

Spark Hybrid ServicesCloud + Prem

Partner ServicesInterconnect

Message Meeting Call

The New Collaboration LandscapePowered by APIs that are simple, open, and pay as you go

Embed a collaboration service

into your offering

Accelerate time to market

Generate better business outcomes

Improve employee & customer satisfaction

Access your favorite tools

wherever you work

Build customized solutions

for verticals

Integrate with your existing

IT management tools

Enables Agile Businesses

Cisco Spark for Developers

Make it easy for users to integrate Cisco Spark with the apps they love and give developers tools to transform collaboration experiences.

Teams unify workstreams

in a click

Native Integrations

Power-users create their own apps

in minutes

App Integration Services

Developers accelerate the value of Spark in

their environments

PlatformAPIs / SDKs

Who Uses the Integrations and APIs?

Developer

Power User

App Integration servicesNative Integration’s

/Rooms

/Memberships/Messages

/Webhooks/People

• Unify workstreams from right inside the Cisco Spark app with native integrations

• Instagram, Trello, Pagerduty, Zendesk, Github

Use Native Integrations or Create Your Own

Screens are for marketing use only and may change in production

Native integration

Trello integration

Build your own integrations between

Cisco Spark and the other apps you love

Use built-in filters to automate how content is shared

Platforms that create connections between

hundreds of apps

Zapierintegration Drag picture to placeholder or click icon to add

Use Spark to stay up to date

Keep up with Twitter mentions

Your personal productivity tool

Built.iointegration

Send SMS from Spark/sms +33678007899 “Hi Stève, can you call me back, Rui”

‘Your App’ Now with

Cisco Collab!

Spark APIs Extend Cisco Collaboration Cloud

DELETE

/Rooms

/Memberships

/Messages

/Webhooks

/People

Cisco Spark API v1/People /Rooms /Membership /Messages /Webhooks

List People List Rooms List Membership List Messages List Webhooks

Get Person Details Create a Room Create a Membership Create a Message Create a Webhook

Get My Details Get Room Details Get Membership Details Get Message Details Get Webhook Details

Update a Room Update a Membership Update a Webhook

Delete a Room Delete a Membership Delete a Message Delete a Webhook

DELETE

DELETE DELETE DELETE

PUT PUT

POST POST POST

GET GET GET

GET GET

Cisco Spark API (create room, send message)

Interactive documentation

Developer Portal Interactive Docs

Server SDKs

Developer Site

24/7 Dev Support

Watch a Site Overview Now!

Stève Sfartz, API evangelist @CiscoDevNet

twitter://@SteveSfartz, github://@ObjectIsAdvantagDevNet Express Lisbon, May 11th 2016

Introduction to Tropo APIs

Cloud APIs enabling developers to quickly and easily embed communication capabilities into their applications and business processes.

Old-styleCommunicationDevelopment

+• Ask • Call • Conference • Hangup

• Record • Reject • Say • Transfer

•Globally available•Global Outgoing Calls & Messages•Numbers in 42 countries•80 speech languages

Code Examples

say("hello world");

Play an Audio File

say(“http://www.phono.com/audio/troporocks.mp3");

call("+14155550100");say("Tag, you’re it!");

Asking a QuestionOutbound Voice Call

Asking a QuestionSend a Text Messagecall("+14155550100", {network:"SMS"});say("Tag, you’re it!");

Asking a Question

var result = ask("What's your favorite color? Choose from red, blue or green.", { choices:"red, blue, green"});say("You said " + result.value);log("They said " + result.value);

Voicemail Application

record("Leave your message at the beep. Press pound when finished.", { beep:true, timeout:10, silenceTimeout:7, maxTime:60, terminator:'#', recordFormat:"audio/mp3", recordURI:"ftp://example.com/1.mp3", recordUser:"tropocloud", recordPassword:"password" });

Record an Entire Call

startCallRecording("http://example.com/recording.js");

ask("What's your favorite color? Choose from red, blue or green.", { choices:"red, blue, green"});

stopCallRecording();

Tropo API Documentation

usecases.tropo.com

Customer Loyalty

In store IVR

Notifications

Satisfaction Surveys “Press 1 if you were satisfied

Status of gift cards, extra coupons, promotions

Confirmation receipts of delivery, order pickups

In store Paging and Notification - “Press for help in electronics”

Branch site flexibility

Appointment Reminders

Use Cases

Retail

Click to Call for Web Leads (auto conference)

Delivery/Operations In store Delivery optimization

Hospital, Pharmacy

Home Healthcare

Operations

Patient appointment Reminders

Prescription Re-fill and pickup reminders

Medical lab results outbound IVR

Time of Day Dietary and Exercise Reminders

Daily check-ins “today’s pain level =“, Mental illness check-in

Nurse site visit verifications

Use Cases

Billing record verifications and payments

Health Care

Masked Number Medical Consult

Customer Loyalty

Customer Interaction

Workforce Optimization

Theme park notifications

Deals, promotions marketing campaigns

Appointment Reminders “ Your Massage is scheduled”

Reservation and Delivery confirmations

“Your Table is ready”

Basic Interactive Voice Response – Press 1 for concierge

Use Cases

Hospitality

Maintenance services to validate job status

Customer Loyalty Surveys

Banking

Insurance

2 Factor Authentication

Appointment Reminders, Kiosk integrations

Basic account balance IVR and self service

Proactive notifications – low balance, fraud, account activity

Proactive Notifications – New offers, loan rates, stocks

Extreme Weather Notification Services

Branch Location Flexibility for IVR

Verification of identify for account access

Use Cases

Payment Reminders

Financial Services

IOT Sensor Alerting

Customer Loyalty

Escalation of thresholds to sms/voice

Plant status Emergency notifications « plant down, line halt »

Smart Grid power consumption management

Gas tank and gauge thresholds

Use Cases

Proactive outreach of utility spending, surges, planned downtime

Manufacturing &

Energy

Notifications

Payment Reminders

Remote device status alerts (inbound or outbound)

911 Alerting

Notifications

Reminders

City appointment reminders / take a ticket

Intruder and emergency alerts via Text and Calling to Mobile

Extreme Weather notifications

Use Cases

City – Roadwork, closures, emergencies

Education,

Government

Location tracking and alerts for student locationsTransportation – City Bus Systems

Parent/student information - grades, tardy

Schedule changes school closed, late start days

Tropo.com

Free calls and text messages for development testing.

Cisco Spark &Tropo APIsbetter together to

solve Business Problems

Cisco Collaboration Developer Platforms

Complete collaboration

solution

Modular building blocks

Integrate, extend, and customize Spark experiences

Cisco Spark Platform Embed voice and SMS services to enhance

business processes

Tropo Platform

Our flexible platforms offer businesses a comprehensive set of tools to extend and embed cloud collaboration services, increasing team productivity and deepening customer engagement.

Connect people, services and business processes like never before

Complementary Developer Platforms

Complete collaboration service

Building better teams

Subscription-based pricing for enterprise IT feature set

Make Spark experiences even better

API as the product – telephony centric use cases

Vertical business application focus

Pay-as-you-go

Add communications to apps and business processes

Cisco Spark for Devs Tropo Platform

Growing Developer and ISV Ecosystem

+441259340737

/fault <fault number> resolved <case closing comments>

https://tropofaultreport.herokuapp.com/faults

“Altocloud creates windows into Spark rooms so our employees can see what customers are doing, anticipate their need, and engage with them at the right moment to improve customer business outcomes.”

- Dan Arra, VP Customer Success & Co-Founder

Example: AltocloudWatch now

Challenges• Brands need to optimize the customer journey across their

digital platforms

• Users seek on-demand answers and responses when shopping online but on the device and format of their choosing

Solution• Use Spark and Tropo APIs to add new communications

capabilities to the Altocloud Customer Engagement platform

• Notify Altocloud users through Tropo voice and SMS when Altocloud identifies Hot Prospects on their digital properties

• Altocloud users can interact with prospects or customers right from Cisco Spark rooms

• Prototype created in just a few weeks

Example: QWASIWatch now

Challenges• Buyers expect more from the brands they love

• Brands are seeking to move from “pray and spray” of the past to a more relevant and intimate marketing approach

• QWASI’s platform has the intelligence to optimize loyalty programs but required additional communications capabilities

Solution• Enable users to program outbound voice and SMS

communications to users at the right time, right device

• Provide the tools to build a simple, yet effective IVR for end customers to get (and provide) additional information

• Help users provision locally-based phone numbers to improve trust and relevance with end customers

OPTION 2

“Once we implement a voice API we don’t have to worry about if it works with all the existing infrastructure that’s in place”

- John Wharton, VP Business Development

Example: Tagnos

Challenges• Patient wait times at hospitals are often long

• Hospitals are now rated based on customer experience – long wait times can hamper this

• The Tagnos tracking system needs to integrate patient data in a place people can see those data and respond immediately

Solution• Embed Tropo SMS to send notifications and alerts to hospital

staff when there is an exception to the patient care process

• Enable staff to mediate issues real-time by simply tapping to join a Cisco Spark room from any device

• Reduce patient wait times in clinical trials

Building a Vibrant Developer CommunityJoin us

Hack-a-thons

• Public/sponsored

• Internal/focused

Workshops

• Change hearts and minds

• Create new devs out of non-devs

$Innovation

• Build preference within the startup ecosystem

• Work with partners to leverage new solutions in customer workflows

• New events and audiences

• Inspiring talks & interactive demos

• Great hospitality

Pop Ups #SparkHaus

• Helping partners develop new integrations with Spark

• Direct investments in partners• Adding additional capabilities

into Cisco/Tropo technology and platform

• Extensive support beyond just help desk

For more information and to sign up:https://developer.ciscospark.com/fund/

New $150M Spark Innovation Fund

Cisco Developer Platforms Sign Up Today!

InteractiveDocs

DeveloperPortal

SDKs24/7 DevSupport

https://developer.ciscospark.com/ http://www.tropo.com

Development Is Always Free

Registerhttps://www.tropo.com/register

Experiencehttp://usecases.tropo.com/

Cisco DevNet Learning Labs

BeginnerSparkCallsCollaborationIntermediateJabber Guest

Jabber Web SDKJavaScriptMobilityPhoneRemote ExpertREST

SMSTTSTropoUDSVoiceWebex API

https://learninglabs.cisco.com

Follow and Engage with Us!

@CiscoSparkDev

@Tropo

@CiscoDevNet

Cisco Spark & Tropo for Power Users

your interactions without coding

Cisco Spark

A complete business collaboration service from the Cisco cloud that enables customers to message, meet, or call anyone, anywhere, and anytime.

Spark App

Less email. More agility. Better teamwork.

Communicate from where your work lives

Spark Endpoints

Video IP & IP Phones

Spark Room System

Rooms, Messages, Calls, Meetings

Cisco Spark App

Make Spark the Place for All Your Work

Native Integrations

Built.io

Zapier

PUT DEL

Key APIs

SparkRESTful API

107https://developer.ciscospark.com

Build your own integrations between

Cisco Spark and the other apps you love

Use built-in filters to automate how content is shared

Platforms that create connections between

hundreds of apps

Native integration

Trello integration

• Signup at: https://trello.com/• Launch Cisco Spark Web Client: https://web.ciscospark.com/• Create a Room

• Advices: Team Room with 2 other YOU, rename to « Trello Integration »

• Select Add integration in the Right pane• Create or move Cards around in Trello

Hands-on

Zapierintegration Drag picture to placeholder or click icon to add

Use Spark to stay up to date

Keep up with Twitter mentions

Your personal productivity tool

• Create a Room • Advices: Team Room with 2 other YOU, rename to « Zapier Integration »

• Signup at: https://zapier.com • Create a new Zap• Add a Twitter activity / select Search Mention• Add your search criteria

@Tropo OR #CiscoSpark OR @CiscoSparkDev OR @CiscoDevNet

Hands-on

• Add a Cisco Spark activity / choose Post Message• Connect your Spark account• Choose a Spark Room and customize the message

• Run your Zap

Hands-on

AuthoringAssistant

• Add a filter to remove Retwitts• Click on the vertical line to open the Add activity assitant• Select add a Filter

Hands-on

Built.iointegration

SMS from Cisco Spark with Tropo

/sms +33678007899 “Hi Steve, can you call me ASAP ? Rui”

• Create a Room • Advices: Team Room with 2 other YOU, rename to « Built.io Integration »

• Signup at: https://flow.built.io • Create a new Flow• Go to the settings• Toogle Webhook « on »• Copy link

Hands-on

Let’s start with a webhook

no secret sauce, it’s just about REST & json

Is new message a /sms command ?

if yes …

get all info about the Tropo send SMS script

call(phonenumber, { network:"SMS"});say(msg);

check the SMS send script token url

Token URL

test with Postman

connect the Tropo SMS send script

link request parameters to the Tropo script

acknowledge into the Spark room

SMS from Cisco Spark with Tropo

/sms +33678007899 “Hi Steve, can you call me ASAP ? Rui”

Cisco Spark & Tropo for developers

code your own interactions

Cloud APIs enabling developers to quickly and easily embed communication capabilities into their applications and business processes.

132Sample Footer

Simple for Web/App Developers

+• Ask • Call • Conference • Hang-up

• Record • Reject • Say • Transfer

Sample Code

ask “Thanks for calling. For sales press 1. For support press 2.”, { :choices => “1,2”, :onChoice => { say “A sales person is not available right now” if result.value == 1 say “Support is currently assisting other customers” if result.value == 2 }}

Sample Footer

Option One – Scripting API

Sample Footer

#send_sms.rbcall("+14075550100", { network: "SMS” });say("Don't forget your meeting at 2 p.m. on Wednesday!");

#Activate by calling URL + Token with HTTP GET/POSThttps://api.tropo.com/1.0/sessions?action=create&token=TOKEN

Option Two – Web API135

Sample Footer

require 'tropo-webapi-ruby'require 'sinatra'

post '/index.json' do

t = Tropo::Generator.new

t.call(:to => "+14075550100", :network => "SMS")

t.say(:value => "Tag, you're it!")t.response

http://usecases.tropo.com/

Hands on

• Create a Tropo account on tropo.com

• Drop your Account ID in the Spark Room and get activated for Outbound SMS & Calls

• Create a javascript application which send an SMS, add a Canadian endpoint, invoke via the token URL

• Create a javascript application which responds to incoming calls, add a local phone number, call the phone number

Sample Footer

Cisco Spark

A complete business collaboration service from the Cisco cloud that enables customers to message, meet, or call anyone, anywhere, and anytime.

Spark App

Less email. More agility. Better teamwork.

Communicate from where your work lives

Spark Endpoints

Video IP & IP Phones

Spark Room System

Rooms, Messages, Calls, Meetings

Cisco Spark App

Make Spark the Place for All Your Work

Native Integrations

Built.io

Zapier

PUT DEL

Key APIs

SparkRESTful API

144https://developer.ciscospark.com

your first Cisco Sparkbot in nodejs

Hands on

• Connect to the Cisco Spark Developer Portal

• Retrieve your Spark API Token

• Clone the Sparkbot StarterKit or npm install sparkbot-starterkit

• Run the outgoing integration example• Check documentation• Install localtunnel

• Run the REST webhook example

• Enhance with your own code

Sample Footer

https://github.com/ObjectIsAdvantag//sparkbot-starterkit

• Git clone

Helping partners develop new integrations with SparkDirect investments in partnersAdding additional capabilities into Cisco/Tropo technology and platformExtensive support beyond just help desk For more information or sign up:

https://developer.ciscospark.com/fund/

New $150M Spark Innovation Fund

//Cisco/DevNet/SteveSfartz

• API Evangelist @CiscoDevNet• Tropo & Spark APIs • code addict, any … but #golang lover• live in France, all around EMEA• hosted @PIRL – Paris Innovation Center• twitter://@SteveSfartz• github://ObjectIsAdvantag

“vision without execution is

hallucination”

stsfartz@cisco.com

devnet express - spark & tropo api - lisbon may 2016

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