developing gov.uk dashboards for local | steve halliday | july 2014

Developing GOV.UK dashboards for LocalSteve Halliday

CIO, Solihull MBCImmediate Past President, Socitm

@stevehalliday0

Objective:Stuff like this for Local

Developing GOV.UK dashboards for Local

Transaction 1 & 2, 3, 4

Transaction 1

Transaction 1, 2, 3 … n

Information se

rvice

Citizen Transactions

Phase 1 Prototype1 Local Authority

Phase 2LCIOC 9 LAs

Phase 3, Any LA (Desire)

GDS Analytics Users• Citizens• Service

Managers• Politicians

Purpose and value:• Digital service design• Process performance

behaviours• Service efficiency• Customer satisfaction• Transparency• KPI / Benchmark• Cost reduction

Initial KPIs• Cost / Transaction• Digital take-up• Completion rate (Digital)• Customer satisfaction

LA Digital Transactions

OPEN

DATA

Speed Case Study 2: Using mapping - missed bins prototype

Steve HallidayCIO, Solihull MBC

Immediate Past President, Socitm@stevehalliday0

What a user wants

• The same data on local maps• Service oriented data on local maps

(Same for a service manager, citizen, elected member, supplier or observer)

Service oriented local maps