developing gov.uk dashboards for local | steve halliday | july 2014
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Presentation by Steve Halliday, CIO at Solihull Metropolitan Borough, on developing GOV.UK dashboards for Local. Presented at the Local Digital Academy Hot Topic event on performance dashboards on 16 July 2014.TRANSCRIPT
Developing GOV.UK dashboards for LocalSteve Halliday
CIO, Solihull MBCImmediate Past President, Socitm
@stevehalliday0
Objective:Stuff like this for Local
Developing GOV.UK dashboards for Local
Transaction 1 & 2, 3, 4
Transaction 1
Transaction 1, 2, 3 … n
Information se
rvice
Citizen Transactions
Phase 1 Prototype1 Local Authority
Phase 2LCIOC 9 LAs
Phase 3, Any LA (Desire)
GDS Analytics Users• Citizens• Service
Managers• Politicians
Purpose and value:• Digital service design• Process performance
behaviours• Service efficiency• Customer satisfaction• Transparency• KPI / Benchmark• Cost reduction
Initial KPIs• Cost / Transaction• Digital take-up• Completion rate (Digital)• Customer satisfaction
LA Digital Transactions
OPEN
DATA
Speed Case Study 2: Using mapping - missed bins prototype
Steve HallidayCIO, Solihull MBC
Immediate Past President, Socitm@stevehalliday0
What a user wants
• The same data on local maps• Service oriented data on local maps
(Same for a service manager, citizen, elected member, supplier or observer)
Service oriented local maps
