december technician meeting - cfisd technology services · 2019. 11. 19. · • experience – •...

December Technician MeetingDecember 16, 2015

Agenda

• Campus Network Support• Software Support• Bond Status Update• Campus Testing Support• Innovation and Accountability• Service Request Support• Inventory Support• Hardware Support

Campus Network Support

• Networks, Infrastructure and Communication Team Updates

• ECN – Enterprise Communication Network • NMO – Network Management Operations

• Information Services Information Update

Campus Network Support

Enterprise Communications

Network

Eliminating single points of failure in the network• Add another ISP• Add another Datacenter• Add Hub Sites with redundant links to the new

Datacenter• Add another dark fiber connection to

each campus• Redesign the core network to be

highly available

Oscar Villar ECN

Campus Network Support

TelecommunicaTions• Telecomm Analyst for CFISD for 12 years• Communications Technician at Aldine ISD for 7

years • Telecommunications Specialist at Region IV Service

center for 7 years• Have performed duties for Network Support of

LAN/WAN and Wi-Fi systems

Roland Padilla ECN

Campus Network Support

TelecommunicaTions

• Coordinate repairs, adds/moves/changes with District Contractor MCA Communications to address issues covering all of CFISD relating to

• Telephone• Network• Wi-Fi• Video

• Coordinate with other applicable Vendors that provide service to CFISD

Roland Padilla ECN

Campus Network Support

Bond Goal 5.1 – VoIP Project• Experience –

• Former Presidio PM, working with CFISD since May 2014• 20 years of telecom experience

• VoIP Project –• Unified district solution• Robust and resilient design• Install equipment at all campuses• Replace 6500 (existing) Phone Sets

• Phone Set Selection committee

Charles Newton ECN

Campus Network Support

ElizabethMontes

Anna SentiesThomas

Hollister Tony Rogers

ECN

Campus Network Support

Thomas Hollister - Network Specialist IV - ECN

• Network Support • Primary – Southwest Quadrant• Backup Tony Southeast Quadrant

• Network Electronics Deployment• Installation & configuration of network components,

systems support• Security• HVAC• Building automation• Marquees/Signage, etc.

ECN

Thomas Hollister - Network Specialist IV - ECN• Facilities project support – New campus

construction / Campus renovations – Work closely with design team to assure that all technology infrastructure components are planned and installed to the highest standards. Monitor projects from planning to completion.

• Cypress Park High School – HS #11 – Opens August 2016• High School #12• Elementary #55• Elementary #56• Jowell ES - Renovation• Pridgeon Stadium / Natatorium• Matzke – New construction

ECN

Campus Network Support

Tony Rogers, CCNA

• 16 years of experience in IT• Most of my IT experience was in oil and gas• Customer oriented and a team player• There is one CFISD district and we all work for the

children of this district• My objective is to become a resource and an

ally to resolve technology issues on your campuses

ECN

Campus Network Support

ECN Northwest

• Network group main point of contact for the northwest side of the district (blue side)

• Leading UPS deployment project (district-wide)• 344+ UPS deployed in the HS and MS• Currently deploying UPS elementary north side district

• Leading HVAC Thermostat project (district-wide)• Supporting network campus upgrade in the

north side

Elizabeth Montes ECN

Campus Network Support

Pink Side of North Side• Rolling out UPS upgrades for Elementary with the

help of Elizabeth, in the preparation for the Switch Deployment.

• Working with Juan in Security to install additional Card Readers at Schools.

• Working on the Wireless Deployment where needed.

• Looking forward to getting to know my technicians in the coming year and I hope to provide support to you where you may need.

Anna Senties ECN

Campus Network Support

Cable Television Reception• Video System Discussion is a Work in Progress:

• MediaCast

• Vbrick

• Sibme

• Legacy Comcast Connection

ECNPaula Ross

Campus Network Support

Network Management and

Operations

Outlook/O365 & idAuto

• Pending online archiving license from Microsoft. This will allow users to archive emails online. We do not want them to archive their emails locally.

• New OneDrive client in beta. Not available (yet) for Windows 8.1

• Continuing to work with idAuto to streamline the user import process and clean up accounts.

Kimberly Osborn NMO

Campus Network Support

DataCenter 3 RenovationMike Raspet NMO

Campus Network Support

DataCenter 3 Renovation

Mike Raspet NMO

Campus Network Support

iSupport• Upgrades

• January 2015 – Version 12.71• November 2015 –Version 14.51

• Working with support to improve performance

• Setup a separate server for testing purposes

Nelda Hanzi NMO

Campus Network Support

Network Printer Projects• HP Printers (piloted at Francone Elementary)

• Installed and implemented HP JetAdvantage Management software –

• Allows HP the ability to track printer usage • HP also receives notifications service is needed on a printer

• Ricoh Printers• Ricoh is currently updating printers throughout the district. • Added VM server with database giving Ricoh the ability to

monitor and track printer usage and statistics• Working with Doug Baker to add all of the new printers to

the network and setup for scan to email

Ken Gibson NMO

Campus Network Support

Datacenter Infrastructure Virtualization

• Virtualization

• Storage Area Network ( SAN)

• Blade Server Technology

Michael Diaz & Lance Melancon

Campus Network Support

Information Services and Applications

• Director Information Services and Applications (ISA)

• Student data• Employee data• PEIMS – State and

Federal reporting

Information Services and Applications

John Crumbley ISA

Campus Network Support

Information Services and Applications• Aka ‘The Man’• ISA Operations

Manager• Maintain all student

data in eSchoolPLUS• Programs application

programming interfaces (API) for online digital textbooks

Rodney White ISA

Campus Network Support

Information Services and Applications• PEIMS Coordinator• Reporting all student

and employee data to the Texas Education Agency (TEA) using the new Texas Student Data System (TSDS).

Norma Blenderman ISA

Campus Network Support

• ISA Assistant Director• Maintains all employee

data in eFinancePLUS• Including your

paycheck!• Supports additional

employee programs

Information Services and Applications

Eric May ISA

Campus Network Support

When Reporting Network Issues

•Connectivity

•Location

•Equipment

•Application

•Role

NICLarry Barrios

Campus Network Support

Report a Network Issue• Connectivity

• Wired• Drop Number, Hubs, or Switches in use?

• Wireless• CFISD1, CFISD_CP, CFISD_BYOT, CFISD_VISITOR

• Location• Building, Room, Drop, Access Point

• Equipment• District, Personal, Tablet, Laptop, Desktop

• Application• Network Drives – G, H, N, S, One Drive; Email, Google Drive• Internet Access - Blocked?, Error Message, Reproducible, Reason blocked?• eFinance Plus, eSchool Plus, Cognos, Other

• Role of Customer• Administrator, Student,

Teacher, Parent

NICLarry Barrios

Campus Network Support

Additional Topic Submissions

• CheckPro• Inconsistencies with MS Word 2013 • Checkpro Toolbar issues• Lessons students are unable to access

• Substitute Folder utilization• KnowledgeBase Article E2JF691927

DIILarry Barrios

Software Support

2014 Bond Update

• Bond Information - here

CTOFrankie Jackson

Campus Testing Support

• TELPAS Schedules have been provided• Calibration - February• March 7 – April 1• Before and After Spring Break• Campus Support

• Secondary Technicians –• Technology Preparation• Campus Direction

• Service Center Technicians –• District Support

TechniciansFrank Adian

Campus Testing Support

TELPAS Schedule – Week 1TechniciansFrank Adian

TELPAS Schedule – Weeks 2 and 3TechniciansFrank Adian

Hardware Support

• Secondary Campus Projector Status• Projectors will be delivered to rooms identified by

submitted service requests• Service Center will deliver projectors to the identified

classrooms at secondary campuses • Some rooms may need a cart to support the projector• Quantity

• High Schools – 122 projectors• Middle Schools – 61 projectors

TSCFrank Adian

Hardware Support

Innovation and Accountability

• New Training• Food Service – beginning January 2016

• Upcoming Meetings• January 27 – Standard Meeting• February 17 – Standard Meeting• February 24 – TELPAS Information and Oath• April 6 and April 27 – Standard Meeting• May 18 – End of Year

TSCDoug Baker

Innovation and Accountability

Inventory Update• Excellent Job all around!!• Middle School Campuses

• 9 Campuses completed! • Total completion rate - 85%

• High School Campuses • 6 Campuses completed! • Total completion rate - 82%

• Reminder-Turn in discrepancy forms via iSupport

Completion date:December 18

Completion date:December 18

AASLeonard Chance

Inventory Support

Service Request Support

• iSupport update complete• 12/15/15 - New update announced - 14.5.1.2

• Additional system component implementation review

• Purchasing• Change

• Use Google Chrome

CCCJennifer Miller

Service Request Support

Additional Information

• Holiday Coverage

• Customer Care Center closed• Inventory Department – Geoffrey Brown• Jennifer will provide daily escalated support

• Service Center• Equipment to be delivered to the second site• Secondary Campus Projector Installation

Jennifer Miller CCC

Year’s ClosingOn behalf of the entire Technology Services staff we would like to thank you all for your contributions to the staff and students every day. Our first semester of the 15-16 school year has been a success due to your hard work and dedication. We have accomplished so much in a short period of time. These accomplishments are not possible without the support you provide to the campuses each and every day. Thank you for the energy and support you bring to new endeavors each day. Your continued support is invaluable. We look forward to seeing you in the New Year and until then we wish you a safe and enjoyable holiday.