dealing with difficult people and situations in the workplace

Managing Difficult People and

Situations in Business and Life!

Shift to Riches™ ProgramBernadette Boas, Chief Ball of Fire

1

Learn Today and

Teach TomorrowCommit to teach it to 1 person in the next 7 daysEmail me at bernadetteboas@balloffireinc.com

Subject Line – Teaching Managing Situations

www.balloffireconsulting.comwww.sheddingthebitch.com 2

Who is Bernadette Boas?

25 year corporate executive, consultant and global VP

Entrepreneur – CEO, FounderBall of Fire, Inc. – media and publishing

Shift Coach, Consultant, MentorSpeaker

Radio Host – Shedding the Bitch on Blog Talk Radio

Author – Shedding the Corporate BitchCreator of the megabrand “Shedding the Bitch”

Contact me anytime:678-438-1908bernadetteboas@balloffireinc.com

3www.balloffireconsulting.comwww.sheddingthebitch.com

Outcomes

• Understand your Role• Tips for dissecting the ‘difficult conversation’

• Understand Do’s and Don’ts • Call to Action

• Programs Abound

4www.balloffireconsulting.comwww.sheddingthebitch.com

My own goal for YOU:Approach conflict with

confidence vs. aggression

email me the #1 thing you learned today:bernadetteboas@balloffireinc.com

SUBJECT LINE – “# 1 Tip for Dealing with Conflict”

I will email you back a letter grade of A for completing it.

5www.balloffireconsulting.comwww.sheddingthebitch.com

“ Whenever you’re in conflict with someone, there is one factor that can

make the difference between damaging your relationship and

deepening it. That factor is attitude.” William Jones

6www.balloffireconsulting.comwww.sheddingthebitch.com

Shift to RICHES Formula!

7

Professional DevelopmentProfessional

Development

Mind SetMind Set Skill SetSkill Set

Personal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal Development

DiscoverDiscover ShedShed CreateCreate AccelerateAccelerateConfrontConfront

www.balloffireconsulting.comwww.sheddingthebitch.com

Self AssessmentFree Workbook

http://sheddingthebitch.com/12-tips-for-dealing-with-difficult-people-and-situations-

at-work/

8www.balloffireconsulting.comwww.sheddingthebitch.com

Managing Difficult Situations – Assessment (sample)

I believe sincerely that I do NOT deserve to be treated disrespectfully? _____I do not hesitate to confront difficult conversations when I am impacted? _____I do not hesitate to confront difficult conversations when it involves others? _____I do not like confrontation as it makes me ‘the bad guy’? _____I do not immediately react (especially publicly) without all of the detail? _____I do address uncomfortable situations and difficult conversations upfront? _____I prepare the approach, message, and solutions prior to addressing the issue? _____I schedule a one-on-one meeting in a private neutral place? _____I am straightforward and to the point in addressing the issue? _____I listen actively, thoughtfully, and purposely to understand the entire issue? _____I am effective in asking questions to gather all of the information? _____I am open to feedback, objections, and discussion from the other party? _____

9www.balloffireconsulting.comwww.sheddingthebitch.com

Angst, Attitudes,Fears, Insecurities, Negative Mindsets

‘Bitches’

10www.balloffireconsulting.comwww.sheddingthebitch.com

Dissecting the Difficult Conversation

• What makes a conversation DIFFICULT• What difficult situations do you face?

11www.balloffireconsulting.comwww.sheddingthebitch.com

Types of Difficult Conversation

• Employee to Boss disagreement / lack of support• Denied promotion due to ‘politics’, ‘favoritism’• Delivering bad or hard news• Dress, hygiene, cultural habits/rites• Inappropriate/illegal/lewd dialogue by staff/students• Layoff, firing, demotion, student failing• Employee/Student undermining authority, teaming• Flirtations, inappropriate behavior, sexual harassment

12www.balloffireconsulting.comwww.sheddingthebitch.com

DON’T

DOStep back, walk away, prepare, approach calm

The Do’s and Don’ts

13www.balloffireconsulting.comwww.sheddingthebitch.com

DON’T

DOAddress it early, ask permission, consider them

The Do’s and Don’ts

14www.balloffireconsulting.comwww.sheddingthebitch.com

DON’T

DOAsk questions, consider options, be open to

feedback, consider YOU changing

The Do’s and Don’ts

15www.balloffireconsulting.comwww.sheddingthebitch.com

DON’T

DOListen carefully, openly, thoughtfully, purposely

The Do’s and Don’ts

16www.balloffireconsulting.comwww.sheddingthebitch.com

DON’T

DOEstablish solution, define deadline, follow up

The Do’s and Don’ts

17www.balloffireconsulting.comwww.sheddingthebitch.com

Summary

• Difficult conversations can be simple differences or unknown issues – don’t assume

• Address early, be straightforward, keep it simple

• Identify solutions, set deadlines, follow up

18www.balloffireconsulting.comwww.sheddingthebitch.com

Your Call to Action

Give meaningful thought to the last 3 difficult conversations, your role and outcome

Identify ways you could have ‘CHANGED’ Practice and implement ONE Tip from today let me know: bernadetteboas@balloffireinc.com

Assist and mentor others on how to handle difficult conversations

19www.balloffireconsulting.comwww.sheddingthebitch.com

Exciting Programs..... JOIN IN Shedding the Corporate Bitch – Book – AMAZON Weekly Shedding the Bitch Radio at Noon est.

Call in live or listen to recording – BlogTalkRadio/SheddingtheBitch

FREE weekly Shift to Riches Webinars™ at 1:00 p.m.SheddingtheBitch.com/Events

Designing a Powerful Woman Telesummit – Dec 7th from 1:00 – 5:00 p.m. easternSheddingtheBitch.com/Telesummit

Shedding the Bitch NICHE FORUMS

20www.balloffireconsulting.comwww.sheddingthebitch.com

Bernadette Boas

Contact me anytime:678-438-1908bernadetteboas@balloffireinc.com

Shedding the Bitch Radio on Blog Talk RadioFacebook - Bernadette Boas and Shedding the BitchTwitter - Bernadette Boas and Shed the BitchLinkedin - Bernadette Boas and Ball of Fire,Inc.Office – 404-997-8074Cell - 678-438-1908Fax - 404-585-4322BernadetteBoas@BallofFireInc.com

21www.balloffireconsulting.comwww.sheddingthebitch.com