dealing with difficult people and situations in the workplace
DESCRIPTION
Learn tips for dealing with difficult people, situations and politics at workTRANSCRIPT
Managing Difficult People and
Situations in Business and Life!
Shift to Riches™ ProgramBernadette Boas, Chief Ball of Fire
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Learn Today and
Teach TomorrowCommit to teach it to 1 person in the next 7 daysEmail me at [email protected]
Subject Line – Teaching Managing Situations
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Who is Bernadette Boas?
25 year corporate executive, consultant and global VP
Entrepreneur – CEO, FounderBall of Fire, Inc. – media and publishing
Shift Coach, Consultant, MentorSpeaker
Radio Host – Shedding the Bitch on Blog Talk Radio
Author – Shedding the Corporate BitchCreator of the megabrand “Shedding the Bitch”
Contact me anytime:[email protected]
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Outcomes
• Understand your Role• Tips for dissecting the ‘difficult conversation’
• Understand Do’s and Don’ts • Call to Action
• Programs Abound
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My own goal for YOU:Approach conflict with
confidence vs. aggression
email me the #1 thing you learned today:[email protected]
SUBJECT LINE – “# 1 Tip for Dealing with Conflict”
I will email you back a letter grade of A for completing it.
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“ Whenever you’re in conflict with someone, there is one factor that can
make the difference between damaging your relationship and
deepening it. That factor is attitude.” William Jones
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Shift to RICHES Formula!
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Professional DevelopmentProfessional
Development
Mind SetMind Set Skill SetSkill Set
Personal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal Development
DiscoverDiscover ShedShed CreateCreate AccelerateAccelerateConfrontConfront
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Self AssessmentFree Workbook
http://sheddingthebitch.com/12-tips-for-dealing-with-difficult-people-and-situations-
at-work/
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Managing Difficult Situations – Assessment (sample)
I believe sincerely that I do NOT deserve to be treated disrespectfully? _____I do not hesitate to confront difficult conversations when I am impacted? _____I do not hesitate to confront difficult conversations when it involves others? _____I do not like confrontation as it makes me ‘the bad guy’? _____I do not immediately react (especially publicly) without all of the detail? _____I do address uncomfortable situations and difficult conversations upfront? _____I prepare the approach, message, and solutions prior to addressing the issue? _____I schedule a one-on-one meeting in a private neutral place? _____I am straightforward and to the point in addressing the issue? _____I listen actively, thoughtfully, and purposely to understand the entire issue? _____I am effective in asking questions to gather all of the information? _____I am open to feedback, objections, and discussion from the other party? _____
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Angst, Attitudes,Fears, Insecurities, Negative Mindsets
‘Bitches’
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Dissecting the Difficult Conversation
• What makes a conversation DIFFICULT• What difficult situations do you face?
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Types of Difficult Conversation
• Employee to Boss disagreement / lack of support• Denied promotion due to ‘politics’, ‘favoritism’• Delivering bad or hard news• Dress, hygiene, cultural habits/rites• Inappropriate/illegal/lewd dialogue by staff/students• Layoff, firing, demotion, student failing• Employee/Student undermining authority, teaming• Flirtations, inappropriate behavior, sexual harassment
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DON’T
DOStep back, walk away, prepare, approach calm
The Do’s and Don’ts
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DON’T
DOAddress it early, ask permission, consider them
The Do’s and Don’ts
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DON’T
DOAsk questions, consider options, be open to
feedback, consider YOU changing
The Do’s and Don’ts
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DON’T
DOListen carefully, openly, thoughtfully, purposely
The Do’s and Don’ts
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DON’T
DOEstablish solution, define deadline, follow up
The Do’s and Don’ts
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Summary
• Difficult conversations can be simple differences or unknown issues – don’t assume
• Address early, be straightforward, keep it simple
• Identify solutions, set deadlines, follow up
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Your Call to Action
Give meaningful thought to the last 3 difficult conversations, your role and outcome
Identify ways you could have ‘CHANGED’ Practice and implement ONE Tip from today let me know: [email protected]
Assist and mentor others on how to handle difficult conversations
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Bernadette Boas
Contact me anytime:[email protected]
Shedding the Bitch Radio on Blog Talk RadioFacebook - Bernadette Boas and Shedding the BitchTwitter - Bernadette Boas and Shed the BitchLinkedin - Bernadette Boas and Ball of Fire,Inc.Office – 404-997-8074Cell - 678-438-1908Fax - [email protected]
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