dealing with difficult conversations at work
Post on 22-Apr-2015
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Managing difficult conversations in the workplace
Richard Riche
?!?
?
oneclearmessageoneclearmessage.co.za
Dr Stephen Covey
Begin with the End in Mind
What are you trying to achieve?
Engaged conversation
Adult learning
Check your contribution?
Action
Intent
Intent vs action
Agree to next steps
1
S C A R F neuroscience model and difficult conversations
Status
PhD
Certainty
Autonomy
Relatedness
Fairness
Status Certainty Autonomy Relatedness Fairness
S C A R F model
David Rock
1
Focus on Mindset
Research
Hypothesis?
Fixed Mindset
Growth Mindset
!
!
Applaud effort,
not just outcomes
!
1
Learning to receive feedback
3 main development conversations
Know?
Johari’s Window
Be proactive
Frame the request
Beware the amygdala hijack
Amygdala hijack strategies
Develop a positive mindset
Look for the “Bright spots”
1
What ideas stand out?
Managing difficult conversations in the workplace
Richard Riche
?!?
?
oneclearmessageoneclearmessage.co.za
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