dealing with difficult conversations at work
DESCRIPTION
Difficult conversations can be challenging in the workplace and can lead to conflict if handled poorly. Tips on how to prepare for these conversations, get the right mindset and build an Engaged workforce using Emotional Intelligence and the Neuroscience of the brain.TRANSCRIPT
Managing difficult conversations in the workplace
Richard Riche
?!?
?
oneclearmessageoneclearmessage.co.za
Dr Stephen Covey
Begin with the End in Mind
What are you trying to achieve?
Engaged conversation
Adult learning
Check your contribution?
Action
Intent
Intent vs action
Agree to next steps
1
S C A R F neuroscience model and difficult conversations
Status
PhD
Certainty
Autonomy
Relatedness
Fairness
Status Certainty Autonomy Relatedness Fairness
S C A R F model
David Rock
1
Focus on Mindset
Research
Hypothesis?
Fixed Mindset
Growth Mindset
!
!
Applaud effort,
not just outcomes
!
1
Learning to receive feedback
3 main development conversations
Know?
Johari’s Window
Be proactive
Frame the request
Beware the amygdala hijack
Amygdala hijack strategies
Develop a positive mindset
Look for the “Bright spots”
1
What ideas stand out?
Managing difficult conversations in the workplace
Richard Riche
?!?
?
oneclearmessageoneclearmessage.co.za