datasheet tms atm management & monitoring portfolio ... · processes results in effi cient and...

Transaction Management is a unique and versatile ‘all-in-one’ pack that includes Electronic Journal (EJ) Retrieval and Transaction Investigation Console with

the option of Camera Image Retrieval.

Fast, real-time automation of time-consuming manual processesresultsinefficientandreliableinsightinto

transactions to support customer enquiries, fraud investigations and audits.

Transaction Management:“Electronic journal and camera image intelligence”

Time to read 5 min.

DatasheetTransaction Management

Transaction Management pack includes the following modules:

• Electronic Journal (EJ) Retrieval EJ data is uploaded to the central server, either streamed in real-timeorscheduledatregularintervals,accordingtothebank’srequirements. The EJ data is then scanned automatically, split into transactionfieldsandconvertedintoaneasy-to-readformatandsecurelystoredsothatitcanbelocatedquicklyandeasilywithauser-friendly search facility.

EJdataisaveryintelligentsourceofinformationonitsown,butEJdatacombinedwithcameraimagestakenduringthetransactionprovidesavaluablerecordofATMtransactions.EJRetrievalsupportsalltypesofnetworkrangingfromlowtohighbandwidth.TMS’s unique data transfer protocol tailors how the data is compressed, packaged and transferred to ensure maximum speed andefficiencyforeachindividualATMnetworkbandwidth.Italso

TMSATMManagement&Monitoringportfolio

Dashboard + Diagnostics + Analytics & Reporting + Issues Management + Mobile App

Inventory Management

Electronic Journal (EJ) Retrieval

Software Distribution

Cash Level Monitoring

Security Kit Monitoring

ATM Monitoring

Camera Image Retrieval

Media Management

Cash Forecasting

Profile Management

Incident Management

Transaction Investigation Console

Cash Balancing

Cash Reconciliation

Access Security

ATM Location Analysis

ATM Fraud Detection & Response

Log Centre

ATM Management

Transaction Management

Cash Management

Security Management

Software

Software Delivery

Management

© TMS ATM Software 2019. All Rights Reserved.

Dashboard + Diagnostics + Analytics & Reporting

Electronic Journal (EJ) Retrieval

Camera Image Retrieval

Transaction Investigation Console

Transaction Management

Dashboard + Diagnostics + Analytics & Reporting + Issues Management + Mobile App

Inventory Management

Electronic Journal (EJ) Retrieval

Software Distribution

Cash Level Monitoring

Security Kit Monitoring

ATM Monitoring

Camera Image Retrieval

Media Management

Cash Forecasting

Profile Management

Incident Management

Transaction Investigation Console

Cash Balancing

Cash Reconciliation

Access Security

ATM Location Analysis

ATM Fraud Detection & Response

Log Centre

ATM Management

Transaction Management

Cash Management

Security Management

Software

Software Delivery

Management

© TMS ATM Software 2019. All Rights Reserved.

1©TMSATMSoftware2018.AllRightsReserved.

tracks and monitors all transmission processes to ensure successful completion of the EJ data upload.

• Camera Image Retrieval CameraImageRetrievalsupportsuptofourcamerasononeATM(includingfasciaandcashslot)andlinksuptotwentyATMcamerapictures per transaction to the EJ transaction data for fast and accurate resolution of customer enquiries, fraud investigations and audits.Eachcameraimageisembeddedwithinthetransactioninformation, with transaction ID, date and transaction step. Camera Image Retrieval can also instantly and remotely send a commandtotakeaphotographattheATManduploadittothecentral server for analysis and investigation.

• Transaction Investigation Console The Transaction investigation console presents the EJ data, togetherwithembeddedcameraimagesifrequired,inaveryuser-friendly,readableformat.Thereisaneasy-to-usesearchfacilityusing any transaction information such as Customer Name, Card Number(whichissecurelymasked)andATMID.Thishelpsthebankto reduce the time and resources needed to provide fast customer service.

Features included in all Transaction Management modules:

• Dashboard Centralised ‘one-look’ dashboard views of the real-time status of allATMsinthenetwork,withsecureaccessandaudittrail.Viewsdependonthepacksinstalled,andcanincludeATMsinservice,ATMcashlevels,ATMincidents,ATMrankingbytransactionvolume,ATMtransactionhistoryandATMsecurityalerts.

• Diagnostics CommandsaresenttotheATMtocheck the status of a device or

re-set the device.

• Analytics&Reporting Accurateanddetailed information on ATM status, uptime, performanceandtransactionscombinedwitheasy-to-usesearchfacility and data export.

• Issues Management Automaticallygenerates alertsonincidentsforfastandefficient

escalation and tracking until resolution.

• MobileApp In addition to alerts via email and SMS, real-time monitoring and

response‘onthemove’issupportedbymobileapp.

Datasheet Transaction Management

2© TMS ATM Software 2018. All Rights Reserved.

Datasheet Transaction Management

‘One-look’ dashboard views with accurate and detailed information on the real-time status of all ATMs

Mobile notifi cation of a specifi c ATM event

Overview alert: location, type, history

Dashboard+Diagnostics+IssuesManagement+Analytics&Reporting+MobileApp

TMSATMSoftwarefeatures

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TMS GlobalRandstad21–391314BGAlmereThe Netherlands

Phone:+31367519400sales@tmsatmsoftware.comsupport@tmsatmsoftware.comwww.tmsatmsoftware.com

Embrace control.

Datasheet Transaction Management

Operationalefficiencyandcostsavings• Centralised,‘’onelook’’dashboardviewofEJdataandcameraimages• Automatedinformationretrievalreplacestheneedfortime-consumingmanualprocesses• AuthorisedaccesstoEJdataandcameraimagesaccordingtoneedsorprivileges.Forexamplebyheadoffice orbranch;byregion,zoneorcity

Optimal customer service• AutomatedEJdataandcameraimageretrievalresultsinfastandreliableresolutionofcustomerenquiries

Fastandreliabledataandimageupload• Data compression, packaging and transfer tailored for each individual network

Security and Compliance• Data Encryption Standard (DES) encrypts EJ data and camera images• MessageAuthenticationCode(MAC)protectsdataintegrity• AutomaticmaskingofcardnumberssupportsPCI-DSScompliancerequirements• TMSATMSoftwarehasbeenpenetrationtestedandcertifiedby

Featuresandbenefitssummary

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