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ROSS WOLFE79 Devon Road, GreenockPA16 0LGMobile: 07572461072rosswolfe1106@gmail.comD.O.B 21/04/1986__________________________________________________________________________________
Personal Statement
I would describe myself as a self-motivated and hard-working person who works well under pressure and against high targets. I can adapt to different working environments due to previous experience and enjoy taking on new challenges. I work well on my own or as part of a team. I am also punctual and a quick learner which I think is important qualities in working environments.
Relevant Skills
IT Skills –
Active Directory – creating role groups, password resets and group membership.
Microsoft Office – Advanced skills with Excel, Power point, Word and Outlook.
Microsoft Exchange 2003 & 2007
Go To Assist – remote support globally.
Networking – DNS, connectivity and VPN’s
Desktop support for Windows XP, 7, 8 & Linux
Printer support – mapping network printers and installing drivers.
Avaya – creating and running call reports
Web browser support – Internet Explorer 8+ and Mozilla Firefox
Microsoft Lync 2010 – login support, audio and visual support.
Lotus notes – email setup and use of Sametime chat.
Mobile email support for Android and iOS.
MCITP Desktop Support
Remedy 7.5
Currently studying for the following IT certifications –
MCSA
MCSE
Education
Aug 98 -Dec 03 St Stephens High School -
Standard Grades - Maths - 3 English - 3 French - 3 Geography - 3
Biology - 2 Chemistry - 2 P.E - 1 Home Ec. - 4
Intermediate Level 2 - Maths - C ______________________Biology - A P.E - A
Employment History
Apr 2012 – Present Manpower (BP Contract) – 24x7 Technical Support Analyst (SME)Duties include remote support for BP employees and Contractors worldwide and working to SLA’s. This consists of support regarding IT problems. Whilst in this role I have also recreated and streamlined the training program for new starts. I also provide out of hours support to the shipping fleet.
Dec 2010 – Apr 2012 Sanmina-SCI Cable Division - Debug TechnicianDuties include testing and soldering of PCB's
Aug 2009 – Dec 2010 Sanmina-SCI Cable Division – Stores AssistantDuties include receiving of goods, supplying parts to production line and shipping goods to customers. Use of oracle system.
Nov 2007 – Aug 2009 Booker Cash And Carry - Warehouse OperativeDuties include stock replenishment and till work
Nov 2007 – Aug 2009 Booker Cash And Carry - Warehouse OperativeDuties include stock replenishment and till work.
Apr 2007 - Oct 2007 TNT Fashion - Inbound Warehouse WorkerDuties included receiving of goods into factory and scanning onto system.
Sept 2006 - Apr 2007 TSC - Customer Care AdvisorDuties included taking inbound customer calls.
Nov 2004 - Jun 2006 Total Repair Solutions - Level 2 Debug Technician Duties included repair & maintenance of mobile phones.
Feb 2004 - Jun 2004 Spar - Sales AssistantDuties included till operating, stock replenishment & general upkeep of shop.
I hold a full UK driving license. I hold British and US citizenship.
ReferencesAvailable on request.
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