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ROSS WOLFE 79 Devon Road, Greenock PA16 0LG Mobile: 07572461072 [email protected] D.O.B 21/04/1986 __________________________________________________________________________________ Personal Statement I would describe myself as a self-motivated and hard-working person who works well under pressure and against high targets. I can adapt to different working environments due to previous experience and enjoy taking on new challenges. I work well on my own or as part of a team. I am also punctual and a quick learner which I think is important qualities in working environments. Relevant Skills IT Skills – Active Directory – creating role groups, password resets and group membership. Microsoft Office – Advanced skills with Excel, Power point, Word and Outlook. Microsoft Exchange 2003 & 2007 Go To Assist – remote support globally. Networking – DNS, connectivity and VPN’s Desktop support for Windows XP, 7, 8 & Linux Printer support – mapping network printers and installing drivers. Avaya – creating and running call reports Web browser support – Internet Explorer 8+ and Mozilla Firefox Microsoft Lync 2010 – login support, audio and visual support. Lotus notes – email setup and use of Sametime chat. Mobile email support for Android and iOS. MCITP Desktop Support Remedy 7.5

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Page 1: DocumentCV

ROSS WOLFE79 Devon Road, GreenockPA16 0LGMobile: [email protected] 21/04/1986__________________________________________________________________________________

Personal Statement

I would describe myself as a self-motivated and hard-working person who works well under pressure and against high targets. I can adapt to different working environments due to previous experience and enjoy taking on new challenges. I work well on my own or as part of a team. I am also punctual and a quick learner which I think is important qualities in working environments.

Relevant Skills

IT Skills –

Active Directory – creating role groups, password resets and group membership.

Microsoft Office – Advanced skills with Excel, Power point, Word and Outlook.

Microsoft Exchange 2003 & 2007

Go To Assist – remote support globally.

Networking – DNS, connectivity and VPN’s

Desktop support for Windows XP, 7, 8 & Linux

Printer support – mapping network printers and installing drivers.

Avaya – creating and running call reports

Web browser support – Internet Explorer 8+ and Mozilla Firefox

Microsoft Lync 2010 – login support, audio and visual support.

Lotus notes – email setup and use of Sametime chat.

Mobile email support for Android and iOS.

MCITP Desktop Support

Remedy 7.5

Page 2: DocumentCV

Currently studying for the following IT certifications –

MCSA

MCSE

Education

Aug 98 -Dec 03 St Stephens High School -

Standard Grades - Maths - 3 English - 3 French - 3 Geography - 3

Biology - 2 Chemistry - 2 P.E - 1 Home Ec. - 4

Intermediate Level 2 - Maths - C ______________________Biology - A P.E - A

Employment History

Apr 2012 – Present Manpower (BP Contract) – 24x7 Technical Support Analyst (SME)Duties include remote support for BP employees and Contractors worldwide and working to SLA’s. This consists of support regarding IT problems. Whilst in this role I have also recreated and streamlined the training program for new starts. I also provide out of hours support to the shipping fleet.

Dec 2010 – Apr 2012 Sanmina-SCI Cable Division - Debug TechnicianDuties include testing and soldering of PCB's

Aug 2009 – Dec 2010 Sanmina-SCI Cable Division – Stores AssistantDuties include receiving of goods, supplying parts to production line and shipping goods to customers. Use of oracle system.

Nov 2007 – Aug 2009 Booker Cash And Carry - Warehouse OperativeDuties include stock replenishment and till work

Nov 2007 – Aug 2009 Booker Cash And Carry - Warehouse OperativeDuties include stock replenishment and till work.

Apr 2007 - Oct 2007 TNT Fashion - Inbound Warehouse WorkerDuties included receiving of goods into factory and scanning onto system.

Sept 2006 - Apr 2007 TSC - Customer Care AdvisorDuties included taking inbound customer calls.

Page 3: DocumentCV

Nov 2004 - Jun 2006 Total Repair Solutions - Level 2 Debug Technician Duties included repair & maintenance of mobile phones.

Feb 2004 - Jun 2004 Spar - Sales AssistantDuties included till operating, stock replenishment & general upkeep of shop.

I hold a full UK driving license. I hold British and US citizenship.

ReferencesAvailable on request.


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