customer experience

Creating Customer Advocates

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Have you ever felt the following?

With so many competitors in the market, differentiating is becoming a little

challenging

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Have you ever felt the following?

You had a better value proposition for the Customer, still he/she went to the competitor

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Have you ever felt the following?

Customer Satisfaction levels seem under control and still you see customer churn

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Have you ever felt the following?

Silos in the organization are in way of delivering a wholesome Customer Experience

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Do you know?

For every Customer complaint, there are 26 others that remained silent

Customer Satisfaction ≠ Customer LoyaltyCustomer Loyalty ≠ Customer Advocacy

86% customers quit doing business with a company after a bad experience

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Do you know?

84% people are willing to pay more for a superior Customer Experience

55% of Customers are willing to recommend a company because of great experience, not because of the price or product

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A few questions

Are your customers just about satisfied, happy, delighted or advocates of your organization?

How many of your customers will recommend you to their friends?

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A few questions

Does your Customer Satisfaction survey includes all Customer touch-points?

Do you know which of these touch-points are causing maximum pain?

Do you know which of these touch-points can make or break your relationship?

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If you would like to know more on-How to map Touch-points?How to differentiate your Customer Experience?How to turn customers into your sales-force?

do get in touch @ info@leadonconsultants.c0m

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Thank You!