customer education presentation
Post on 14-Jun-2015
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FrequencyWeekly Management Services Pvt. Ltd.
S
M
S
1. Easy to use - Anywhere Anytime.
2. No Queues, No Forms, No going
to booking counter, therefore
convenience at your finger tips
3. Hassle-free, User-friendly
ticketing solution.
4. Great saving of time, effort and
cost, booking done over 2 SMSs
5. Easiest way of making payments
through mWallet or IMPS.
6. No need to have internet and
works on even the most basic
mobile phones.
SMS
“RAIL ” to
5676714
Response from Sarthi:
“START IRCTC_USER_ID”
SMS
“START SAM909”
to 5676714
Response from Sarthi:
“BOOK
FrmStnCode,ToStnCode,DDMMYY,
TrnNo,Class,PsngrName1,Age1,M/F,
PsngrName2,Age2,M/F,PsngrName3,
Age3,M/F,PsngrName4,Age4,M/F”
IRCTC-USER ID
SMS BOOK
NDLS,ALD,280313,12418,SL,
varun,23,m,ezaz,23,m,priyanka
,24,f,sukhbir,25,m
to 5676714
Response from Sarthi:
“Availability details are TxnID:
92224487261426141055,Fare:Rs1300 (Incl.
IRCTC SC-Rs.10.0,Agent SC-Rs.10,PG:Rs.10.0)
Availability: AVAILABLE-0529. Please send
SMS PAY 92224487261426141055,IMPS or
MPAY” to 5676714 to book ticket.
From Station
To Station
Date of
Journey
Train Number
Class
SMS
PAY
92224487261426141055,MPAY
to 5676714
Response from Sarthi: Booking successful. PNR: 5612345567,
TRAIN: 12418, DOJ: 28/03/2013 NDLS to
ALD, VARUN Confirm S6 0035, EZAZ
Confirm S6 0036, PRIYANKA Confirm S6
0037, SUKHBIR Confirm S6 0038
SMS
PAY
92224487261426141055,IMPS
to 5676714
Response from Sarthi: Your transaction is in progress and
TransactionID is
9222448726142614105. Please pay
from IMPS method following
instructions given by your Bank. Send
"9555155511,9053981,1300,922244872
6142614105,OTP" to your bank IMPS
number
SMS
OTP <MPIN>
to bank’s short or
long code
Response from bank: Your OTP is xxxxxx
SMS
“9555155511,
9053981,1300,922244872614261410
5,xxxxx”
to bank’s short or long
code
Response from Sarthi:
Booking successful. PNR: 5612345567,
TRAIN: 12418, DOJ: 28/03/2013
NDLS to ALD, VARUN Confirm S6
0035, EZAZ Confirm S6 0036,
PRIYANKA Confirm S6 0037,
SUKHBIR Confirm S6 0038
Our Mobile
Number
Our MMID
Amount
Transaction
Id
OTP
SMS “CANCEL 5612345567”
to 5676714
Response from Sarthi:
Cancelling VARUN, EZAZ,
PRIYANKA, SUKHBIR
Please send SMS YES
5612345567
SMS
YES 5612345567”
to 5676714
Response from Sarthi:
Your Ticket is successfully cancelled.
Refund Amt:Rs.xxxx.xx. You shall
receive the refund in your a/c within
next 3-4 working days
SMS
CANCEL 5612345567,2,4”
to 5676714
Response from Sarthi:
Cancelling EZAZ,SUKHBIR
Please send SMS YES
5612345567,2,4
SMS
YES 5612345567,2,4”
to 5676714
Response from Sarthi: Your Ticket is successfully
cancelled. Refund Amt:Rs.xxxx.xx.
You shall receive the refund in
you’re a/c within next 3-4 working
days
SMS “HELP”
to 5676714
Response from Sarthi:
“Send STATION <StnName>
for station code. Send TRAIN
<FrmStnCode,ToStnCode,DD
MMYY> for train between
stations. Send CALL for call
back from us. Send PNR <PNR_no> for PNR status”.
SMS “STATION MUMB”
to 5676714
Response from Sarthi:
“Station Enquiry details are
MUMBAI CENTRAL(BCT),
MUMBAI CST (CSTM)”.
SMS “TRAIN
NDLS,BCT,310113”
to 5676714
Response from Sarthi: Enquiry details are
(TrainNo,TrainName,DepTime):(12138,PUNJ
AB MAIL,05:20),(12904,GOLDN TEMPLE
ML,07:40),(12215,DEE BDTS G
RATH,09:20),(12618,MNGLA
LKSDPEXP,09:20),(19024,FZR BCT
JANTA,13:05)
From
Station
To Station
Date of
Journey
SMS “PNR 5612345567”
to 5676714
Response from Sarthi:
Ticket booking details are PNR:
5612345567, TRAIN: 12418, DOJ:
28/03/2013 NDLS to ALD,
VARUN, EZAZ, PRIYANKA,
SUKHBIR Confirm S6
0035,0036,0037,0038
PNR Number
SMS “CALL”
to 5676714
Response from Sarthi:
Thanks! We are procesing your
request. You will receive a call from
SARTHI Helpdesk shortly. Call
08882001001 for any other support.
PNR Number
Call Centre Number:
08882001001
Email support:
support@saarthii.com
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