curriculo - claudia dantas

Position Sought

Professional Experience

March 2015 – September 2016Montevideo-Uruguay

June 2013 - March 2014Berlin-Germany

Oct 2012 – May 2013Buenos Aires-Argentina

April 2008 – April2012Dubai-UAE

Jan 2006 – Jan 2008São Paulo-Brasil

Nov 1987 – Nov 2001São Paulo – Brasil

Education

March 1993 – Dec 1995Taubaté - BrasilFeb 1979 – Dec 1981Taubaté - Brasil

Skills Claudia Maria Dantas

Rua Professor Fernando da Fonseca – 1600-670 - Lisboa Brazilian, 52, Mobile 351 93 2554623Claudiadantas2004@hotmail.com

Customer Services, Call Center, Travel advisor

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Sales Escutive - RCI Whyndham - Vacation ExchangeCall Center, outbound, membership renewals, vacation plans, tourism.

Executive Assistant – Metaforum InternationalCustomer Services, Data base management, sales.

Reservation Agent Lufthansa- Arvato Bertelsmann Service Center Customer services, inbound calls, Ticketing, reservations and sales.

Team leader - Emirates Airlines GroupSupervisor ( team of 25 staff ), check-in agent, Planning, operation’s monitoring, arranging resources, problem solving, decision making.

Trilingual Recepcionist – International congresses, events and fairsHospitality, tourism.

Customer Services – Bank of the State of São Paulo Public Assistance, Banking, accounting, investments, cashier.

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Data Processing – University UNITAU - Incomplete Executive Secretary - Technical Diploma - IDESA

Leadership, Self-starter, Language Skills, People coaching and mentoring, Motivation, Planning and organizing for results, Dealing with conflicts, Problem solving and decision making, Attention to detail, Multi-tasks, Secretarial , Sales.

Courses

Advanced English; Advanced Spanish; Executive Secretary; Baggage Services; Dangerous goods certification; Emirates Specific; Fundamentals of quality; Customer excellence; Information Security; Performance and success matters; Aviation Security; Airside load management; Providing family assistance on aircraft accidents ; Leadership ways of supervisor; Check-in System ; Lufthansa Reservations and Sales Certificate; Germany exchange; PNL – Practicioner; Systems: Amadeus; EVS; GDS, World Tracer; Galileo RCI training program Microsoft office

SumaryWorked as Sales Executive at RCI Call center, in Montevideo Uruguay/2015-2016, assisting members, selling RCI products and membership renewals. Efficiently solve problems and take decisions, proven ability to handle multi-tasks assignments as well as to meet deadlines and to excell goals. Accomplished successfully operations in the Aviation industry for 6 years, in different countries and different departments, as supervisor of a team of 25 staffs and as an acting Duty Officer.

Fluent English, Spanish, Native Portuguese . Vast experience with customer services, call center, reservation and sales, aviation, banking, secretarial, hospitality and tourism. I have promptly achieved all delegated tasks with high level of performance and results, have superior organizational skills and long years of international experience.

*Voluntary Member at Emirates Airlines SAT (Special Asistance Team).

International Work Experience

USA, England, UAE, Argentina, Germany, Uruguay.

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