cucm and im&presence server integration

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Baku

Emin Aliyev CCNA R&S ,CCNA Voice ,CCNA Video , CCDA

CCNP R&S ,CCNP Voice , CCDP

CCIE Collaboration written exam

CISCO CALL MANAGER AND CISCO IM AND PRESENCE INTEGRATION

Lisf of software

Cisco Call Manager version 10.X

Cisco IM and Presence version 10.X

Cisco Jabber version 9.2.7

CISCO CALL MANAGER PREPARATION FOR CISCO IM AND PRESENCE INTEGRATION

• Configuring SIP Trunk to Cisco IM and Presence

• Configuring End User

• Assign phone and Line to User

CONFIGURING SIP TRUNKConfiguring SIP Trunk Security Profile :System > Security >SIP Trunk Security Profile

• Choose Non Secure SIP Profile

• Copy

• Rename Non Secure SIP Profile for IM and Presence

• Check box

• Accept presence subscription

• Accept out-of-dialog refer

• Accept unsolicited notification

• Accept replaces header

DEVICE > TRUNK > ADD NEW

• Write Device name (For Example SIPTrunkForIMandPresence)

• Write IP Address of IM&Presence server in Destination Field.You can use FQDN in you configured DNS server. Best Practise use IP Address

• SIP Trunk Security Profile choose SIP Trunk Security Profile which we created early

CREATE END USER

• User Management > End User > New End User

• Fill all necessary fields

• Assign Standard CCME End Users and Standard CTI Enabled role

IM USER SERVICE

• User Management > User Settings > UC Service > Add New

• Write Name (For Example IMandPresence)

• IP Address (IP address of your IM and Presence Server )

• Create new one • Name “CTI”• IP address (IP Address of your Call Manager)

USER MANAGEMENT > USER SETTINGS > SERVICE PROFILE > ADD NEW

• Write Name ( For Example IMandPresence )

ASSIGN USER SERVICE TO END USER

• Add Phone• Choose owner of phone• Add Line • Assign Line to User

ADD CISCO JABBER CLIENT

• Choose Cisco Unified Client Services Framework

• Write name CSF(EndUser Name ) ( for example CSFemina )(End User “emina”)

• Choose owner (End User )

• Primary Phone

• Digest User (End User same as Owner User)

• Add Line, assign to End User

CISCO IM AND PRESENCE CONFIGURATION

• Presence > Gateways > Add New

• Write name (Fro example Presence)

• Presence gateway ( IP address of Cisco Call Manager )

• Application > CCMCIP Profile > Add New

• Write Name ( For Example “CCMCIP”)

• Primary CCMCIP Host “IP address of Cisco Call Manager “

• Use the same for BackUp Host

• Add Users

CISCO JABBER

• Server address (Cisco IM and PresenceIP adress)

• Domain (IM and Precense Domain)

• Username and password

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