cruzk_resume.pdf
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CRUZ, KATHERINE MAE V.
Block 3, Lot 48, Phase 1, San Lorenzo South
Santa Rosa, Laguna
+63 977 835 7079
kayevcruz@gmail.com
OBJECTIVE
To be part of an organization where I can fully enhance and utilize my skills and abilities. To further expand my
knowledge in both software development and management skills.
SUMMARY
IT professional with 2 years of experience in providing application maintenance and support to various
IT applications such as IBM Datastage and multiple Oracle applications by ensuring that Service level
agreement with the clients is met.
Recognized as top contributor to the team within 1 year of being in a project.
Willing to learn new technologies and experience new things to enhance my skills. Fast in adapting to
change, flexible, can work independently or by team. Works well under pressure.
SKILLS
OPERATING SYSTEMS
Windows and Mac OS
BUSINESS ANALYTICS APPLICATIONS
IBM DataStage
Cognos Framework and Report Studio
Basic knowledge in Informatica
Knowledgeable in Data warehousing
ORACLE APPLICATIONS
PL/SQL script
Advance knowledge on Oracle Business
Intelligence Enterprise (OBIEE 11g)
Oracle Data Integrator
Basic knowledge on Siebel
OTHERS
Unix
IT Service Management
Advance knowledge in Microsoft Office
EXPERIENCE
IBM Solutions Delivery Inc, Quezon City PH– leader in information technology, providing hardware, soft-
ware and IT-enabled services to domestic and global clients.
Datastage Application Specialist
August 2014 to November 2014
Provides application management to various Datastage jobs.
Responsbilities:
Ensure Datastage jobs are finished with no errors/ failures
Ensure Datastage jobs are within the scheduled timeframe.
Provide analysis and fixes in case of job failures.
Oracle Application Specialist November 2014 to Present
Provides application management and support to Oracle applications of our client such as Oracle Business Intel-
ligence Enterprise, Oracle Data Integrator, Customer Order Management – Siebel, SOA, IBM Sterling (In-
flight), and EDI Gateway
Responsibilities:
Deals with analysis of system application and problem for user; to provide assistance, problem solving,
Incident (Break Fix), deployment and technical information regarding the use of system application.
Provide fix for job failures to ensure real time and accurate data reports for the client.
Ensures the accuracy and timeliness of system output, assuring that generated output meets the needs
of assigned clients.
Ensures that the technical knowledgebase and technical documentations are kept current
Generates and analyzes trending reports, recurring incidents, root-cause analyses and opportunities for
systemic improvements to service results.
Provide analysis and critical next steps as appropriate and updates during Severity 1 outage situations
Provide incident reports to use during management meetings.
EDUCATION
2010 – 2013 DE LA SALLE UNIVERSITY – SCIENCE AND TECHNOLOGY COMPLEX
Bachelor of Science in Electronics Engineering
2009 – 2010 MAPUA INSTITUTE OF TECHNOLOGY
Bachelor of Science in Electronics Engineering
TRAININGS ATTENDED
SQL bootcamp
Unix Bootcamp
IBM DataStage Bootcamp
Cognos Bootcamp
Oracle Business Intelligence En-
terprise training
ACHIEVEMENTS AND RECOGNITION
October 2015 Awardee for solid Embodiment of IBM 1-3-9 – Put the Client First.
March 2014 Electronics Engineering board exam passer
REFERENCES:
Jesus Baladad
Team lead
IBM Solutions Delivery Inc.
Mobile number: +63 905 225
5431
Francisco Eufemio
People's Manager
IBM Solutions Delivery Inc.
Mobile number: +63 920 611
6442
William Unrada Jr.
Team lead
IBM Solutions Delivery Inc.
Mobile number: +63 917 830
7855
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