CRUZ, KATHERINE MAE V.

Block 3, Lot 48, Phase 1, San Lorenzo South

Santa Rosa, Laguna

+63 977 835 7079

kayevcruz@gmail.com

OBJECTIVE

To be part of an organization where I can fully enhance and utilize my skills and abilities. To further expand my

knowledge in both software development and management skills.

SUMMARY

IT professional with 2 years of experience in providing application maintenance and support to various

IT applications such as IBM Datastage and multiple Oracle applications by ensuring that Service level

agreement with the clients is met.

Recognized as top contributor to the team within 1 year of being in a project.

Willing to learn new technologies and experience new things to enhance my skills. Fast in adapting to

change, flexible, can work independently or by team. Works well under pressure.

SKILLS

OPERATING SYSTEMS

Windows and Mac OS

BUSINESS ANALYTICS APPLICATIONS

IBM DataStage

Cognos Framework and Report Studio

Basic knowledge in Informatica

Knowledgeable in Data warehousing

ORACLE APPLICATIONS

PL/SQL script

Advance knowledge on Oracle Business

Intelligence Enterprise (OBIEE 11g)

Oracle Data Integrator

Basic knowledge on Siebel

OTHERS

Unix

IT Service Management

Advance knowledge in Microsoft Office

EXPERIENCE

IBM Solutions Delivery Inc, Quezon City PH– leader in information technology, providing hardware, soft-

ware and IT-enabled services to domestic and global clients.

Datastage Application Specialist

August 2014 to November 2014

Provides application management to various Datastage jobs.

Responsbilities:

Ensure Datastage jobs are finished with no errors/ failures

Ensure Datastage jobs are within the scheduled timeframe.

Provide analysis and fixes in case of job failures.

Oracle Application Specialist November 2014 to Present

Provides application management and support to Oracle applications of our client such as Oracle Business Intel-

ligence Enterprise, Oracle Data Integrator, Customer Order Management – Siebel, SOA, IBM Sterling (In-

flight), and EDI Gateway

Responsibilities:

Deals with analysis of system application and problem for user; to provide assistance, problem solving,

Incident (Break Fix), deployment and technical information regarding the use of system application.

Provide fix for job failures to ensure real time and accurate data reports for the client.

Ensures the accuracy and timeliness of system output, assuring that generated output meets the needs

of assigned clients.

Ensures that the technical knowledgebase and technical documentations are kept current

Generates and analyzes trending reports, recurring incidents, root-cause analyses and opportunities for

systemic improvements to service results.

Provide analysis and critical next steps as appropriate and updates during Severity 1 outage situations

Provide incident reports to use during management meetings.

EDUCATION

2010 – 2013 DE LA SALLE UNIVERSITY – SCIENCE AND TECHNOLOGY COMPLEX

Bachelor of Science in Electronics Engineering

2009 – 2010 MAPUA INSTITUTE OF TECHNOLOGY

Bachelor of Science in Electronics Engineering

TRAININGS ATTENDED

SQL bootcamp

Unix Bootcamp

IBM DataStage Bootcamp

Cognos Bootcamp

Oracle Business Intelligence En-

terprise training

ACHIEVEMENTS AND RECOGNITION

October 2015 Awardee for solid Embodiment of IBM 1-3-9 – Put the Client First.

March 2014 Electronics Engineering board exam passer

REFERENCES:

Jesus Baladad

Team lead

IBM Solutions Delivery Inc.

Mobile number: +63 905 225

5431

Francisco Eufemio

People's Manager

IBM Solutions Delivery Inc.

Mobile number: +63 920 611

6442

William Unrada Jr.

Team lead

IBM Solutions Delivery Inc.

Mobile number: +63 917 830

7855