creating and maintaining employee loyalty
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CREATING AND
MOTIVATING LOYAL
EMPLOYEES
Dr.E. J.SarmaGlobal Head HCM
Saama Technologies inc
USA
14 July 2012
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What is this about
This presentation is about experienced
based ideas for
Being the boss, manager leader who will beloved, admired and respected
these are plain and simple ideas anyone
can follow
Especially HR can take this up and make ittraining topic
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Hitting the road and running
Every new employee needs time to align.
Welcome personally and introduce to all
team members-. If left to fend for
themselves, the chances are that, it will be
long before the new comer tunes in.
Include in meetings: the best way to new
employee demonstrate the credibility is to
get them in department meetings
Maintain very regular contact: it is alwaysgood to keep checking if things are going
alright
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Good chemistry
Create the desire: Bosssubordinate chemistry is verycritical. You can be demanding butif you show that care and concerneven the worst moments can pass
easily. Set reasonable performance
expectations. Over reaching goalsare possible if you start withreasonable targets and slowly upthe bar
Always show big picture and why ofany decisions . you need cathedralbuilders and not everyone to bebrick layers
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Culture is about Creating the right
conditions conducive to performance
Upscale thinking and upbeatimage- when you exhibit high level
thinking people have upbeat image Self image counts- self image ,
esteem must exist, but not toomuch
Correction or criticism- always
weigh about giving advice, the styleof delivering message
Positive or negative stroke-pat onthe back or kick in the ass-?
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Approachability
Standoffish or intimidating-
confrontations need not
become stand off
Work style changes-sometimes it worth while to
change routine. Challenge
the status quo
Open door policy- beavailable when people have
to approach
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Empowering people
Gandhi said, "A 'No' uttered from the deepest conviction is better than a
'Yes' merely uttered to please, or worse, to avoid trouble."
A manager would try to please in order to diffuse a situation.
A leader will not worry about creating a situation.
Setting example-become role model ;without that respect cannot be gained
Speak clearly, listen closely
Avoid apologies
Being visible
Are you scared of being replaced
Scared of sharing knowledge, responsibility
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Providing direction and discipline
Solid managers give solid
answers
Weigh consequences
You may need your boss orpeer support
Saying yes right away could
make you seem easy going
Outright no? Could you also be vague
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Toying with your position power
Magnified authority by actions
Not by words
Silly humor or sarcasm
Seriousness of purpose- let peopleknow when it is serious
Assistants turn them to agents
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Control how much?
Get more Data for what?
More data means more
confusion.
The trick is in getting rightinformation
Intervention is always not
necessary
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Removing obstacles
Too tight or lose- as you go up the tendency to manage
everything becomes very natural . You could be micro
managing that chocks.
Support or applause-the power of timely recognition is
rarely used .but try and you will be better off in creating
loyalty
Bail those in trouble- it is easy to punish. As leader when
something goes wrong you are the one responsible
Ask right question- I always asked can you do better
three times ? That brought the best in people
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The trap
Successorsyndrome
Taking on toomuch
Know-it-alsyndrome
Not learningquickly
IsolationKeepingexisting
team
Capturedby wrong
people
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Stepping up and down
Stepping forward: get on a better footing with yourboss--whether backing you on your decisions, or makinga point on his decisions be sure to do in person. Nomails, no phone calls
Encourage people to come to you- when people realizeyou can make positive influence on the decisions andyou are willing to listen they will come to you
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white elephants- challenge them
People often get into their
comfort zone .unless
challenged they see every
thing as their right
Relations ships are not static.
Hence do not think there islasting loyalty .
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Handling dissentions Symptoms1. Team members not talking to
each other
2. Hostility
3. Everything is seen asadditional work
4. People hold key information
back
Intervention is absolutelynecessary
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Final words
Being manager is difficult, but being effective boss is more
difficult
Even if you were star performer . You need special efforts
to be star manager
Motivating people is rather difficult art but can be
perfected
Loyalty comes when start seeing value in you
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