creating a culture of engagement in a multi-generational ... · in a multi-generational workforce....

Dale Carnegie Leadership Workshop

Creating a Culture of Engagement in a Multi-generational Workforce

Dale Carnegie Overview & Accreditation

106 years of experience

250+ offices globally

Over 430 of the Fortune 500

Training in 35 languages

ISO certified since 1998

9 Million+ graduates

Dale Carnegie Global Excellence

Global Excellence

• Best case practice• Consistent quality• Thought leadership• Multinational clients• Research & development

Example Global Clients

In his published biography, The Snowball, Warren Buffet reflected on his Dale Carnegie Training Skills for Success program, and said:

“That’s the most important degree I have.”

Dale Carnegie Philosophy

=EC + BC PC

Research on Multi-Generational Engagement

2018Research

600Senior Leaders

Global Research from 20 countries

Across a range ofindustries and company sizes

Understanding a Culture of Engagement

Edgar H. Schein's Model of Organisational Culture

Artifacts and Behaviorsvisible

Espoused Valuesvisible

Assumptionsinvisible

What Makes a Culture the ‘Right One’

It depends...

DistrustDishonestyLack of StrategyWidespread Negativity

Creating safety

Belonging cues

• Energy

• Individualisation

• Future orientation

• You are safe here

• Our brains are obsessed looking out for danger

• Belonging needs to be continually reinforced

• We are close, we are safe, we share a future

Challenges to Successful Culture

The ChangingExternal Environment

Industry Consolidation

Price Pressures

Changes in Demand

New Competitors

Disruptive Innovations

Corporate Culture

Past Success

Change in Leadership

Acquisitions

Emerging Workplace

Trends

Diverse Social

Cultures

Mergers

Emerging Workplace

Trends

Corporate Culture

29%

32%

35%

38%

40%

40%

44%

46%

More demanding employees

More work being performed in teams

New methods of communication with employees

Integrating acquisitions and mergers

Employees working remotely

Increased employee mobility (turnover)

Workplace transparency

Pressure to increase productivity

Which of the following workplace developments do you believe present the greatest challenges to your company in creating and maintaining a positive company culture?

Challenges from Emerging Workplace Trends

Why is ‘transparency’ gaining importance?

12

84% of employees are matrixed to some extent.

Source: Gallup

The rise of teams

The Three Drivers of Employee Engagement

Cycle ofPerformance

Improvement

SkillFeedback

AccountabilitySupport

AttitudeNeed ToWant ToCan Do

Will DoShow Me How

PracticeRight PracticeWith StrongCoaching

KnowledgeFundamentals

ConceptsPrinciples

MOTIVATION GAP

Knowledge Trap

Coaching for Sustained Growth

ILEAD Dale Carnegie

AlignmentModel

I dentity

L earnings

E nterprise Plans

A chievements

D reams

Genuine and Sincere Appreciation

I have

I do

I am

Thank you!