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Competitive Pocket GuideMay, 2012

May | 2012 3

Selling Toshiba vs the CompetitionToshiba TSD’s pocket size competitive guide, is a small but mighty sales tools. Each page includes a brief summary of competitive products and sales points to help you beat the competition.

Allworx•6x&48x

Avaya•PartnerACS(discontinued)

•IPOffice500•AuraS8300/8800 Nortel(productssoontobediscontinued)

•NorstarCompact&Modular(discontinued)

•BCM50,BCM450(discont.sch.Oct.2012)

•CS1000

Cisco•UC320&UC540/560•UnifiedCommunicationManager

Digium Asterisk•Asterisk(softwaredownload)

•Switchvox(Asteriskturnkeysystem)

ESI•C-Plus•ESI-50L&IVX56s•ESI-50,ESI-100,ESI-200•ESI-600,ESI-1000, Server900

HP (3Com)•VCXConnect100,200•NBXV3001R(discontinued)

•V7000

Microsoft•Lync•(ResponsePointdiscontinued)

Mitel•Mitel3000•Mitel5000•SX200ICPCX•SX200ICPMX•MCD(3300ICP)•Inter-TelAxxess(discontinued)

NEC•DSX-40,DSX-80,DSX-160•UX5000•UnivergeSV8100&SV8300

•Sphericall

Panasonic•KX-TA824•KX-TDA50,•KX-TDE100,KX-TDE200,KX-TDE600

•KX-NCP500,KX-NCP1000

Samsung•OfficeServ7030,7100,7200-S,7200,7400

ShoreTel•ShoreTelEnterprise•ShoreTelSBE

Vertical•VerticalXcellerator•VerticalWaveIP500,WaveIP2500

•VerticalSBXIP(LGNortel)•VodaviSTSe•VodaviXTS-IP•VodaviTeleniumIP

Notice: This competitive information is gathered from a variety of sources. In some cases, available information is limited and subject to interpretation, or may not reflect the latest developments of these products. To the best of our knowledge, this information is current and accurate, but is supplied on a best-available basis.

Please note this guide is also available in a format optimized for display on your smart cell phone with mobile Internet access. Go to http://www.telecom.toshiba.com/Dealer-Resources/index.cfm

Toshiba America Information Systems, Inc.Telecommunication Systems Division

9740 Irvine Blvd., Irvine, CA 92618-1697(949) 583-3700 www.telecom.toshiba.com

Literature Order #: Comp-PCKTGUIDE-VH/PDF Only

May | 2012 5Selling Toshiba vs the Competition

Allworx6x & 48xSalesIssuestoemphasize:•Limitedgrowthcapacitywithmaximum250userson48x.•Featureslacking:AccountCodes,DigitalPAD,StationQueuing,TrunkQueuing,BatteryBackup,CallFwdBusy,CallFwdNoAnswer,CallFwdFixed,CallFwdMultiple(internal/external),CallFwdSystem-wideDefault,PooledCOLineGroupButtons,BusyOverride,DNDOverride,Hotline,InstantMessaging,LCR,OCA,AutoOff-HookSelection(linepreference),RingingLinePreference,TenantService,VideoConferencingandWebCollaboration.

•PoorAdminlackingSystemAlarmout-dial/pager/emailnotification,TrafficMeasurement&Reporting.

•LimitedACDlackingskills-basedrouting,balancedcallcount,preferredagent,agentpriority,andtrunkpriority.

•NoNationalAccountsprogram.

Partner ACS (discontinued Nov. 2010)SalesIssuestoemphasize:•Productdiscontinued.•Nocommonequipmentmigrationtolargersystems.•Limitedtelephonesetmigration(onlytoIPOfficeEssential/PartnerEdition).

•Limitedgrowthcapacity(maximum55portsvsCIX100112ports).

•Featureslacking:multipleDNs,DID,DNIS,ISDNinterface,LCR,flexiblestationnumbering,hotdialpad,VMLCDsoftkeyprompting.

•Oldtechnology:NodigitalPAD,noNICport,noIPconnection,Partnertelephonesareanalognotdigital.

•Insufficientvoicemailboxcapacity.•Avaya’sdiscontinuedPartnerhasbeenreplacedbytheIPOfficeEssentialEdition.

IP Office 500SalesIssuestoemphasize:•NocommonequipmentmigrationtolargerAvayaAura.•IPOfficegrowthlimitedtomax.384usersvs560onCIX670or1,000onCIX1200andIPedgeEM.

•Featureslacking:MultipleDNs,VerifiableAccountCodes,COS,DISA,Privacy/Non-privacyoptions,RingingLinePreference,AutoOff-hookSelection,TenantService,SeparateInterfacesforMOHandBGM,DoorAlarmSensor.

•Weakmulti-systemnetworking.•Nobatterybackup(supportedonStrataCIX).•VoiceMailLiteisinadequateandrequiresupgradetoVoiceMailPro.

•DifficultVPNsetupforremoteIPphones.

Avaya

May | 2012 7Selling Toshiba vs the Competition

Avaya CiscoAura S8300/8800SalesIssuestoemphasize:•Nosystembatterybackup–mustuseexpensiveUPS.•NodigitalPADforconferencestoincreasevolumetooutsideparties.

•Noautonightserviceactivation.•TelephonesdonotsupporthotdialpadorVMLCDsoftkeyprompting.

•Nolarge-LCDtelephonemodel.•Limitedtelephonesetmigrationfromoldersystems(fromPartner&Magixno,Definity&S8500yes,IPOfficeyes).

•IntuityAudixvoicemailisexpensivecomparedtoIPedge MessagingandStrataCIXStratagyES

UC320 & UC540/560SalesIssuestoemphasize:•Nocommonequipmentmigrationfromsmallertolargersystems.

•UC320andUC540/560SPA500-seriestelephonesnotup-wardcompatiblewithUnifiedCommunicationsManagerorUCMExpress.

•UC320doesnotsupportnetworking.•UC540/560alsodesignedforsingle-siteapplications,butcannetworkupto5sites(mustmustbeadministeredin-dividuallyanddonotsupportcentralizedadministration).

•Featureslacking:MultipleDNs,DigitalPAD,batterybackup,BLFdisplay,BGMthroughphones,pagingoverphones,OCA,COS,AccountCodes,Override,AutomaticHoldandHoldRecall,Day/nightmodes,RecordtoVM,Park/Page,andmore.

•Inadequatewarranty(1-yrhardware,90-daysoftwareandnetworkequipment.

Unified Communications ManagerSalesIssuestoemphasize:•Nomigrationfromlegacyequipment.•Expensive(bothpurchasepriceandnetworkupgrades).•Featureslacking:MultipleDNs,DigitalPAD,batterybackup,BLFdisplay,BGMthroughphones,pagingoverphones,OCA,COS,AccountCodes,Override,AutomaticHoldandHoldRecall,Two-colorLEDsforI-use/I-hold,Day/nightmodes,RecordtoVM,Park/Page,andmore.

•NonameonCallerID(numberonly).•LimitedE911capabilities.•Inadequatewarranty(1-yrhardware,90-daysoftwareandnetworkequipment.

•NoNationalAccountsprogram.

May | 2012 9Selling Toshiba vs the Competition

ESIDigiumAsterisk (software download)SalesIssuestoemphasize:•Asterisk“free”softwareisnotfree.Oncedownloaded,itmustbeproperlyinstalledonyourserver,includingsettingallprogrammableoptions,extensionnumber-ing,autoattendantrouting,voicemailpreferences,Javaprogramming,networkassessment,training,etc.

•ThistakesatrainedtechnicianandhighlevelofITexper-tiseforsuccessfulinstallationandongoingmaintenance.UnlessyouhaveacapableITstaff,maintenancemustbecontractedtoDigiumoracapablesystemsintegrator.

•Digiumdoesnotmaketelephones,so3rd-partyIPtele-phonesrequired,andprovidesverylimitedLCDfeatureprompting.

•Featureslacking:MultipleDNCallCoverage,DigitalPAD,batterybackup,AutoOff-hookSelection,BusyOverride,DoorUnlockControl,ReleaseandRelease/AnswerKeys,andmore.

•LimitedACDfunctionality.

C-PlusSalesIssuestoemphasize:•Lackofcompanynamerecognition.•Nocommonequipmentmigration.•Nolarge-LCDtelephonemodel.•Nomulti-linecordlesstelephone.•NoLCDfeatureprompting,andverbalpromptsarenosubstitute.

•Featureslacking:MultipleDNs,FlexibleStation#,SystemBatteryBackup,PowerFailureTransfer,Dooralarmsensor,doorlockcontrol,COSandTollRestrictionOverridecodes,DISA,BRI,DIDonanalogCOlines,AutoBusyRedial,ExecutiveOverride,Privacy/non-privacyoptions,Parkzones,Accountcodes,BGMthroughphones,DigitalPAD(supportedonStrataCIX).

•NosecondcallCallerIDondirectcalls.•VoiceMailcan’tdooutboundnotificationtomorethanonenumberlikeToshibacan.

ESI-50L & IVX56sSalesIssuestoemphasize:•Lackofcompanynamerecognition.•Harddrivebaseddesignislessreliablethanstoredprogramcontrol.

•NocommonequipmentmigrationfromortootherESIsystems.

•Nolarge-LCDtelephonemodel.•Nomulti-linecordlesstelephone.•Featureslacking:MultipleDNs,FlexibleStation#,SystemBatteryBackup,PowerFailureTransfer,Dooralarmsensor,doorlockcontrol,COSandTollRestrictionOverridecodes,DISA,BRI,DIDonanalogCOlines,AutoBusyRedial,ExecutiveOverride,Privacy/non-privacyoptions,Parkzones,Accountcodes,BGMthroughphones,DigitalPAD(supportedonStrataCIX).

•NosecondcallCallerIDondirectcalls.•VoiceMailcan’tdooutboundnotificationtomorethanonenumberlikeToshibacan.

Switchvox (Asterisk turnkey system)SalesIssuestoemphasize:•DifficultyofimplementationandsystemsintegrationiswhatgavebirthtoSwitchvoxandothercompanieslikeFonality,whosellAsterisk-basedturnkeysystems.

•EvenDigiumthemselves,themakersofAsterisk,don’trecommendthe“downloadandgo”approach.TheyprefertoselltheirSwitchvoxsolutionconsistingofAsterisksoftwarepre-installedonabuilt-for-purposeserver,withinstallation,training,otherrequiredintegrationandprofessionalservices,andthefirstyearpre-paidannualsoftwaremaintenancefee.

•Digiumdoesnotmaketelephones,so3rd-partyIPtelephonesrequired,andprovidesverylimitedLCDfeatureprompting.

•Featureslacking:MultipleDNCallCoverage,DigitalPAD,batterybackup,AutoOff-hookSelection,BusyOverride,DoorUnlockControl,ReleaseandRelease/AnswerKeys,andlimitedACD.

•Only75concurrentcallsmaximum.

May | 2012 11Selling Toshiba vs the Competition

ESI Mitel ESI-50 & ESI-100 & ESI-200SalesIssuestoemphasize:•Lackofcompanynamerecognition.•Harddrivebaseddesignislessreliablethanstoredpro-gramcontrol.

•NocommonequipmentmigrationfromESI50toanyotherESIsystems.

•NocommonequipmentmigrationfromotherESI100orESI200tolargersystems.

•Digitaltelephonesnotsupported.•Nolarge-LCDtelephonemodel.•Nomulti-linecordlesstelephone.•NoAttendantConsole.•NoLCDfeatureprompting,andverbalpromptsarenosubstitute.

•Limitedgrowthcapacity(maximum198portsvsIPedgeEC200-usersandCIX670672-ports).

•NospeakerpagingonremoteIPphones(onlyonlocalLANconnectedphones)

•Weaknetworking,ACD,LCR,T.R.•Manyfeatureslacking:SeeIVX56spage.

3000SalesIssuestoemphasize:•Nocommonequipmentmigrationtolargersystems.•Notelephonesetmigration.•Nolarge-LCDtelephonemodel.•Nomulti-linecordlesstelephone.•Limitedgrowthcapacity(maximum20x40vsCIX100112-portsandIPedgeEC200-users).

•3-partyconferencingvsToshiba8-party.•Only70voicemailboxcapacity.•Featureslacking:MultipleDNs,Networking,ACD,DID,ANI,DNIS,Hotdialpad,AutoHold,ABR,OCA,BGMthroughphones,Zonepaging,Sep.MOH&BGMinterfaces(Encore1MOHsourcesvsCIX15),RemoteChangeofExt.CallFwddest.,TollRestroverridecodes,Groundstartlines,BRI,Tenantsvc.,CTI/TAPI,andDigitalPAD(supportedonStrataCIX).

5000SalesIssuestoemphasize:•Nocommonequipmentmigrationfromsmaller3000system,ortolargerMitelsystems.

•Nodigitaltelephonesetmigrationfrom3000system.•Featureslacking:MultipleDNs,DigitalPAD,ParkandPagepickuporbits,ExecutiveOverride,RemoteChangeofExternalCallForwarddestination,AutoBusyRedial.

•NoIPDSSconsolesupported.•MessageWaitinglightnotsupportedonanalogtelephones(onlystutterdialtone).

•Maximum14analogloopstartCOlinecapacity.•4-partyconferencingvsToshiba8-party.•Only5MOHsourcesvs15onToshiba.•Limitedgrowthcapacity(maximum300portsvsCIX670560-users,CIX1200andIPedgeEM1000-users).

ESI-600 & ESI-1000SalesIssuestoemphasize:•Lackofcompanynamerecognition.•Harddrivebaseddesignislessreliablethanstoredprogramcontrol.

•LimitedcommonequipmentmigrationfromotherESIsystems.

•Nolarge-LCDtelephonemodel.•Nomulti-linecordlesstelephone.•NoLCDfeatureprompting,andverbalpromptsarenosubstitute.

•Weaknetworking,ACD,LCR,T.R.•Manyfeatureslacking:SeeIVX56spage.

May | 2012 13Selling Toshiba vs the Competition

Mitel MitelSX-200 ICP CXSalesIssuestoemphasize:•Limitedcommonequipmentmigration(SX200MXonly).•Nogroundstartlines,analogTieorDIDlines,BRI.•Digitaltelephonesandattendantconsolenotsupported.•Nobatterybackup(supportedonStrataCIX).•Featureslacking:AutoBusyRedial,pooledlinebuttons,separatemusic-on-holdandbackgroundinterface,dualcolorLEDsforI-useandI-hold,etc.,andDoorlockcontrol.

•LimitedLCDfeatureprompting.•5-partyconferencevs8-partyToshiba.

MCD (3300 ICP)SalesIssuestoemphasize:•Nocommonequipmentmigration.•Nobatterybackup(supportedonStrataCIX).•Featureslacking:AutoBusyRedial,pooledlinebuttons,separatemusic-on-holdandbackgroundinterface,dualcolorLEDsforI-useandI-hold,etc.,andDoorlockcontrol.

•LimitedLCDfeatureprompting.

SX-200 ICP MXSalesIssuestoemphasize:•Limitedcommonequipmentmigration(SX200ELonly).•Nobatterybackup(supportedonStrataCIX).•Featureslacking:AutoBusyRedial,pooledlinebuttons,separatemusic-on-holdandbackgroundinterface,dualcolorLEDsforI-useandI-hold,etc.,andDoorlockcontrol.

•LimitedLCDfeatureprompting.•5-partyconferencevs8-partyToshiba.

May | 2012 15Selling Toshiba vs the Competition

Inter-Tel (Mitel) MicrosoftAxxessSalesIssuestoemphasize:•NewproductiondiscontinuedinEuropeandcan’tbefarbehindintheU.S.

•Nocommonequipmentmigrationfromsmaller3000systemortolargerMitelsystems.

•NotelephonesetmigrationfromotherMitel/Inter-Telsystems.

•Poorqualityreputation.•Expensivegrowthpathwithfourprocessorsizemodels(mustswapouttogrowtolarger).

•Featureslacking:MultipleDNs,DigitalPAD,ParkandPagepickuporbits,ExecutiveOverride,RemoteChangeofExternalCallForwarddestination,AutoBusyRedial,TenantService.

•4-partyconferencingvsToshiba8-party.•Networkingisexpensiveformorethan2nodes.•Only1MOHsourcevs15onToshiba.•EVMCVMmaximum200mailboxes.

LyncSalesIssuestoemphasize:•Lyncisveryexpensiveandnotaffordablefortheunder50-usermarket.

•NotonlyisLynclicensingexpensive,butserverrequirementsarecostly,andunifiedmessagingrequiresExchangeserverwhichisalsoexpensive.

•MicrosoftonlyprovidesthesoftwarefortheLyncapplication.Theydon’tofferacompletetelephonesystem.Theydon’tmaketelephones.

•Thismeansthecustomerneedsasystemsintegratortosourceservers,third-partygateways,third-partydesktelephones,third-partysoftphones,third-partywirelesstelephones,etc.,andputthisalltogetherintoaworkingsystem.

•Nobatterybackup(StrataCIXsupports).•NoadvancedACD.Lynconlyprovidesaverybasic“ResponseGroup”capability.

•NoFMC.Lynconlyprovidessimultaneousringingofdeskandmobilephones.

May | 2012 17Selling Toshiba vs the Competition

NEC NECDSX-40, DSX-80, DSX-160SalesIssuestoemphasize:•DSXtelephonesnotupwardcompatibletolargerNECsystems.

•Attendantconsolenotsupported.•Full-duplexspeakerphonenotsupported.•CommonequipmentnotupwardcompatiblewithlargerNECsystems.

•Featureslacking:LeastCostRouting,Enhanced911operation,DigitalPAD,AutoBusyRedial,TollRestrictionoverridebysystemspeeddial,AutoDay/NightServiceActivation,Networking,SIPTrunking,andTAPICTIsup-port.

•VerybasicACDoptionsavailable,butnoadvancedcapa-bilities.

•DSX-40doesnotsupportANI,DNIS,DID,orT1interface.

Univerge SV8100SalesIssuestoemphasize:•SomecommonequipmentmigrationtoSV8300butnonetoSV8500.

•Featureslacking:MultipleDNs(callarrivalkeysarenosubstituteandnoPhantomDNs),DigitalPAD,ConferenceSplit/Drop,HotDialPad,ContinuousDTMFtone,Remotechangeofexternalcallforward,Callforwardsystemwidedefault,SpeakerOCA(handsetonly),HotDesk,RemoteExpansionCabinets.

•VerylimitedLCDfeaturepromptingwithsoftkeyoperationandnonewithvoicemailfunctions.

•StrataCIXprovidesmoreexternalpagingzones(8)andtelephonespeakerpaginggroups(4onCIX100,8onCIX200,and16onCIX670andCIX1200).TheNECSV8100onlyprovides3externalpagingzones/groups.

•NoseparateMOHandBGMinterfaces.

Univerge SV8300SalesIssuestoemphasize:•NocommonequipmentupwardmigrationtolargerSV8500.

•Featureslacking:DigitalPAD(StrataCIXsupports),ConferenceSplit/Drop,HotDialPad,ContinuousDTMFtoneondialpad,Nightringingoverexternalzonepaging,Automatichold/releaseoptionsetting.

•VerylimitedLCDfeaturepromptingwithsoftkeyoperationandnonewithvoicemailfeatures.

•NoBackgroundMusicThroughTelephones.•NoBackgroundMusicSeparateInterfacefromMusic-on-Hold.

UX5000SalesIssuestoemphasize:•Nocommonequipmentmigration.•NotelephonesetmigrationtolargerUnivergesystems.•Featureslacking:DigitalPADforamplifiedconference,SpeakerOCA(handsetonly),HotDesk,CallForwardMultiple(forexternalcallsandinternalcalls),CallForwardRemoteChangeDestination,SerialStationHunting,Multi-nodeCentralManagement,RemoteExpansionCabinetsupport.

•WeakACD(basicbutnoadvancedcapabilitieslikeskills-basedrouting,trunkpriorityrouting,preferredagent,agentpriority,webcallback).

•Maximum30powerfailuretransfertelephonesvs64ontheStrataCIX100.

May | 2012 19Selling Toshiba vs the Competition

NEC NortelSphericallSalesIssuestoemphasize:•Nocommonequipmentmigration.•Notelephonesetmigration.•Featureslacking:MultipleDNs,DigitalPAD(StrataCIXsupports),Alarms&Notification,DoorPhoneinterface,DoorLockcontrolinterface,AutoBusyRedial,Back-groundMusicthroughPhones,COLineGroups,COLinebuttons,Hotline,Privacy/Non-privacyoption,TrafficMeasurement&Reporting.

•VerylimitedLCDfeaturepromptingwithsoftkeyopera-tion.

•OnlyBasicACDfunctionalityonly.NoadvancedACD.•Advancedvoicemailcapabilitieslacking:ASR,Fax,TTS,IVR.

•Only1MOHsourcevs15Toshiba.

Norstar ICS Compact (discontinued)SalesIssuestoemphasize:•Productnolongersoldexceptusedunits.•Limitedcommonequipmentmigration(Trunkcard&CallerIDcard).

•Limitedgrowthcapacity(max.8x26vsCIX100112ports).•Nobatterybackup(StrataCIXsupports).•3-partyconferencevs8-partyToshiba.•OneMOHsourcevs15Toshiba.•Featureslacking:MultipleDNs,DigitalPAD(StrataCIXsupports),SeparateMOHandBGMinterfaces,Two-colorLEDs,Tenantservice,Autobusyredial,SpeakerOCA.

•NoIPtelephonesupport.•Nonetworkingcapabilities.•FlashVMonly24mailboxes.

Norstar ICS Modular (discontinued)SalesIssuestoemphasize:•Productnolongersoldexceptusedunits.•Nocommonequipmentmigration.•DigitaltelephonesnotupwardcompatibletoMeridianorSuccession.

•Limitedgrowthcapacity(max.248portsvsCIX670672ports).

•Nobatterybackup(StrataCIXsupports).•3-partyconferencevs8-partyToshiba.•OneMOHsourcevs15Toshiba.•Featureslacking:MultipleDNs,DigitalPAD(StrataCIXsupports),SeparateMOHandBGMinterfaces,Two-colorLEDs,Tenantservice,Autobusyredial,SpeakerOCA,Remoteexpansioncabinets.

•NoIPtelephonesupport.•Weaknetworkingcapabilities.•CallPilot150VMonly200mailboxes.

May | 2012 21Selling Toshiba vs the Competition

Nortel PanasonicBusiness Communication ManagerSalesIssuestoemphasize:•ProductdiscontinuanceplannedaspartofAvaya/Nortelproductroadmap.

•Discontinuancescheduled10-1-2012or“whilesupplieslast.”

•Nocommonequipmentmigration.•BCM450growthlimitedtomax.300-usersvsCIX670552-usersCIX1200andIPedgeEM1,000-users.

•BCM50growthlimitedtomax.32IPphonesor44digitalphonesvs72onCIX100and200onIPedgeEM.

•Nobatterybackup(StrataCIXsupports).•3-partyBCMconferencevs8-partyToshiba,oruseexpensiveconferencebridge.

•OneMOHsourcevs15Toshiba.•Featureslacking:MultipleDNs,DigitalPAD(StrataCIXsupports),SeparateMOHandBGMinterfaces,Two-colorLEDs,Tenantservice,Autobusyredial,SpeakerOCA.

•Weaknetworkingcapabilities.

KX-TDA824SalesIssuestoemphasize:•Nocommonequipmentmigration.•NoIPtelephonesupport.•3-partyconferencevs8-partyonToshiba.•1MOHsourcevs3onCIX40and15onlargerStrataCIXandallIPedgesystems.

•Maximum2powerfailuretransfertelephonesvs64onStrataCIX100.

•Nobatterybackup(StrataCIXsupports).•Featureslacking:MultipleDNs,HotDialpad,DigitalPAD,HotDesking,BatteryBackup,LCR,ACD,ANI,DNIS,EnhancedE911,Dooralarmsensor,Networking,Multi-languageLCDdisplay,TenantService.

•VoicemaillacksUnifiedMessagingoptionandotheradvancedfeatures.

KX-TDA50GSalesIssuestoemphasize:•NocommonequipmentmigrationtolargerKX-TDEorKX-NCPsystems.

•Only4IPtelephonessupportedonKX-TDA50.•Nobatterybackup(StrataCIXsupports).•2MOHsourcesvs15Toshiba.•Maximum16powerfailuretransfertelephonesvs64onStrataCIX100.

•Weaknetworking(limitedfeaturetransparency,coordinateddialplansharedbyonly2nodesofmax.16,nocentralizedattendant).

•WeakACD(UCDispoorsubstitute).•Featureslacking:MultipleDNs,DNIS,EnhancedE911,HotDialing,HotDesking,Dooralarmsensor,Remoteexpansioncabinet,AmplifiedConf.(DigitalPAD).

•Voicemaillackstext-to-speech,automaticspeechrecognition,faxmessaging,andIVRoptions.

CS1000SalesIssuestoemphasize:•ProductdiscontinuanceplannedaspartofAvaya/Nortelproductroadmap.Nospecificdiscontinuancedateotherthan“toremainavailablelongenoughtosupporttheinstalledbaseofNortelMeridianPBXsystemsuntileventualmigrationtoAura.”

•NocommonequipmentmigrationfromNorstarorBCM.•NodigitaltelephonesetmigrationfromNorstarorBCMtolargersystems.

•Featureslacking:DigitalPAD(StrataCIXsupports),DoorPhone&DoorLockinterface,Dooralarmsensor,SeparateMOHandBGMinterface,LCDalphanumericadvisorymessages,AutoBusyRedial,SpeakerOCA,Pagingovertelephonespeaker,Backgroundmusicthroughtelephonespeakers,Two-colorLEDs.

•LimitedLCDfeaturepromptingwithsoftkeyoperation.

May | 2012 23Selling Toshiba vs the Competition

Panasonic SamsungKX-TDE100, 200, 600SalesIssuestoemphasize:•LimitedcommonequipmentmigrationbetweenTDEsystemsbutnonewithNCPmodels.

•Weaknetworking(limitedfeaturetransparency,coordi-nateddialplansharedbyonly2nodesofmax.16,nocentralizedattendant).

•WeakACD(UCDispoorsubstitute).•2MOHsourcesvs15Toshiba.•Nobatterybackup(StrataCIXsupports).•Featureslacking:MultipleDNs,HotDialing,HotDesking,Dooralarmsensor,DigitalPADforAmplifiedConf.(StrataCIXsupports).

•Voicemaillackstext-to-speech,automaticspeechrecog-nition,faxmessaging,andIVRoptions.

OfficeServ 7030, 7100, 7200, 7400SalesIssuestoemphasize:•Featureslacking:DigitalPADforamplifiedconference(StrataCIXsupports),HotDialpad,ACD(UCDlimited),CallFwdRemoteChange,CallFwdMultiple,CallFwdSystem-wideDefault,DelayedRinging,IPtelephonesurvivability,FMC,andadvancedvoicemailoptionsforASR,Faxintegration,IVR,andTTS.

•MultipleDNslimitedtocallcoveragebutnomultipleappearancesofsameDNononetelephone.

•5-partyconferencevs8-partyonToshibaandno“meet-me”conferenceoption.

•E911handlingofIPtelephoneslimitedanddoesnothandleremoteIPphonelocator.

•Systemadmindoesnothandlecentraladministrationofmultiplenetworkednodesefficiently.

•Systemalarmsonlycallanextensionanddon’tsendnotificationviaemailorpager.

KX-NCP500, 1000SalesIssuestoemphasize:•LimitedcommonequipmentmigrationbetweenNCP500and1000butnonewithanyotherPanasonicmodels.

•Weaknetworking(limitedfeaturetransparency,coordinateddialplansharedbyonly2nodesofmax.16,nocentralizedattendant).

•WeakACD(UCDispoorsubstitute).•2MOHsourcesvs15Toshiba.•Maximum128usersonNCP500andNCP1000vs160onCIX200and200onIPedgeEC.

•Nobatterybackup(StrataCIXsupports).•Featureslacking:MultipleDNs,HotDialing,HotDesking,Dooralarmsensor,DigitalPADforAmplifiedConf.(StrataCIXsupports).

•Voicemaillackstext-to-speech,automaticspeechrecognition,faxmessaging,andIVRoptions(Stratagysupports).

May | 2012 25Selling Toshiba vs the Competition

ShoreTel VerticalSBE and EnterpriseSalesIssuestoemphasize:•Lackofnamerecognition,experienceintelecomindustry,andqualityreputation.

•Nomigrationfromlegacyequipment.•Nobatterybackup(StrataCIXsupports).•Featureslacking:DigitalPAD(StrataCIXsupports),Ac-countCodes,AutoOff-hookSelection,RingingLinePref-erence,AutoBusyRedial,BusyOverride,CallParkOrbitZones,DISA,Privacy/Non-privacyOptions,PooledLineButtons,OCA,Behind-Centrexoperation,TrunkQueuingwithCallback,StationQueuingwithCallback.

•LimitedLCDfeatureprompting.•6-partyconferencingvx8onToshiba(morerequiresex-pensiveconferencebridge).

•Only1Music-on-Holdsourcepersitevs15onToshiba.

Vodavi STSeSalesIssuestoemphasize:•Nocommonequipmentmigration.•NotelephonesetmigrationtolargerXTS.•Noattendantconsole(DSSonly).•Nomulti-linecordlesstelephones.•NoIPtelephonesupport.•Limitedgrowthcapacity(max.12x32vsCIX100112portsandIPedgeEC200-users).

•Featureslacking:MultipleDNs,ACD,Networking,Hotdialpad,DigitalPAD,ANI,DNIS,BRI,PRI,andAutoBusyRedial,Multi-languageLCDdisplay,TenantService,TrafficMeasurement,Dooralarminterface.

•LimitedLCDfeatureprompting.•MiniVoiceVMpoorfunctionalityandonly32(optional64)mailboxes.

XcelleratorSalesIssuestoemphasize:•Nocommonequipmentmigration.•Notelephonesetmigration.•NoattendantconsoleorDSSconsole.•Nomulti-linecordlesstelephoneorFMC.•Featureslacking:MultipleDNs,AccountCodes,ACD,AutoBusyRedial,DigitalPAD,StationQueuing,TrunkQueuing,ANI,BatteryBackup,CallFwdMultiple(internal/external),CallFwdSystem-wideDefault,CallFwdFollow-me,DelayedRinging,DNIS,DoorUnlock,DSSButtons,HotDesking,NightRinging,OCA,BusyOverride,

•NoCallManagertoprovidecallcontrolfromPC,InstantMessaging,Presence.

•LimitedLCDfeaturesoftkeyoperation.•3-partyconferencevs8-partyonToshibaandno“meet-me”conferenceoption.

•Networkinghasverylimitedfeaturetransparencyandonlybasicfunctionality.

May | 2012 27Selling Toshiba vs the Competition

Vertical VerticalVodavi XTS-IPSalesIssuestoemphasize:•Nocommonequipmentmigration.•3processormodelsmakegrowthexpensive.•Powersupplyissuesinlargeconfigurationsusinglotsofexternalringingandpagingdevices.

•Limitedtelephonesetmigration(smallerXTSc-IPyes,smallerSTSeno).

•Noattendantconsole(DSSonly).•Nomulti-linecordlesstelephones.•OnlytwoIPtelephonemodelsareavailable,andnolarge-LCDmodel.

•Featureslacking:MultipleDNs,Hotdialpad,DigitalPAD(StrataCIXsupports),Multi-languageLCDdisplay,TrafficMeasurement,Remoteexpansioncabinets,Dooralarminterface.

•Weaknetworking(limitedfeaturetransparency,propri-etary-noQSIG).

•LimitedLCDfeatureprompting.

Wave IP 500 & 2500SalesIssuestoemphasize:•Nocommonequipmentmigration.•Nobatterybackup(StrataCIXsupports).•Nomulti-linecordlesstelephones.•Limitedgrowthcapacity(max.500portsvs1,000-usersonCIX1200andIPedgeEM).

•Featureslacking:DigitalPAD(StrataCIXsupports),AutoBusyRedial,TenantService,Doorlockinterface,StationQueuing,TrunkQueuing,BackgroundMusicthroughTelephones,VideoConf./Collaboration.

•LimitedLCDfeatureprompting.•Weaknetworking(limitedfeaturetransparencywithbasictielinefunction).

•WeakACD,lackingagentlogintomultiplegroups,andlimitedmonitoringandreportingcapabilities.

•WeakUM,lackingsyncbetweenWavevoicemailandExchangeemail.

•OneMOHsourcevs15Toshiba.

SBX IPSalesIssuestoemphasize:•Nocommonequipmentmigration.•Nodigitaltelephonemigration(IPphonesupwardcompatiblewithTeleniumandXTS-IP.

•Noattendantconsole(DSSonly).•Limitedgrowthcapacity(maximum48-usersvsCIX10072-usersandIPedgeEC200-users).

•Featureslacking:E911interface,AccountCodes,DigitalPAD,Doorlockinterface,VideoConf./Collaboration,Presence,FMC,IM/Chat,RingingLinePreference,Multi-languagesupport,PagingoverExternalZones.

•LimitedLCDfeatureprompting.•WeakvoicemaillackingoptionsforUnifiedMessaging,FAX,ASR,IVR,Text-to-Speech.

•NoACDandUCDlimitedfunctionalityisapoorsubstitute.

•3rd-partyproductmadebyLGNortel.

Vodavi Telenium IPSalesIssuestoemphasize:•Nocommonequipmentmigration.•Nodigitaltelephonecompatibility.•Limitedgrowthcapacitywithmax.300ports(200trunksor250stations).

•Teleniumvoicemailonlyhas3hoursofmessagestorage.•OnlytwoIPtelephonemodelsareavailable.•Featureslacking:MultipleDNs,Hotdialpad,DigitalPAD(StrataCIXsupports),ANI,DNIS,TenantService,Multi-languageLCDdisplay,Remoteexpansioncabinets,Dooralarminterface.

•LimitedLCDfeatureprompting.

May | 2012 29Selling Toshiba vs the Competition

HP (formerly 3Com)VCX 100 & 200SalesIssuestoemphasize:•TelephonyfutureuncertainwithHP.•Inadequatewarranty1-yearhardware,90-daysoftware.•“Free”voicemailisinadequateandalmostalwaysre-quiresupgradestomeetbasicneedsbeyond4-ports.

•Nobatterybackup(StrataCIXsupports).•Weaknetworkingwithmaximum6sites.•WeakDay/nightmodecapabilities.•OneMOHsourcevs15Toshiba.•Featureslacking:ANI,DNIS,LCDSoftKeyFeaturePrompting,MultipleDNs,Hotdialpad,BLFdisplay,BGMthroughphones,OCA,DISA,Handsfreeanswerback,AutomaticHold,HoldRecall,ABR,CallDurationDisplay,Two-colorLEDs,DigitalPAD(StrataCIXsupports),CallRecordtoVM,Override(Executive),Privacy/non-privacyOptions,TenantService,AccountCodes,PowerFailureTransfer,DoorPhones,COLineGroups.

NBX V3001R & V7000SalesIssuestoemphasize:•TelephonyfutureuncertainwithHPacquisition.V3001discontinued7-30-10.

•Inadequatewarranty1-yearhardware,90-daysoftware.•“Free”voicemailisinadequateandalmostalwaysrequiresupgradestomeetbasicneedsbeyond4-ports.

•Nobatterybackup(StrataCIXsupports).•Weaknetworkingwithmaximum11sites.•WeakDay/nightmodecapabilities.•OneMOHsourcevs15Toshiba.•Featureslacking:LCDSoftKeyFeaturePrompting,MultipleDNs,HotDesking,Hotdialpad,Hotline,BLFdisplay,BGMthroughphones,OCA,DISA,Handsfreeanswerback,AutomaticHold,HoldRecall,ABR,CallDurationDisplay,Two-colorLEDs,DigitalPAD(StrataCIXsupports),CallRecordtoVM,Override(Exec.,Busy,DND),Privacy/non-privacyOptions,TenantService,ForcedAccountCodes.

May | 2012 31Selling Toshiba vs the Competition

Toshiba Telecommunication Systems Division (TSD) Sales Information Resources

TSD MarketingEmail: tsdmarketing@tais.toshiba.com

Sales Application Desk(800) 362-6620 (949) 583-3354 Email: tsdsalesapp@tais.toshiba.com TSD Dealer Web Sitehttp://fyi.tsd.toshiba.com

TSD Web Sitehttp://www.telecom.toshiba.com

Notice: This competitive information is gathered from a variety of sources. In some cases, available information is limited and subject to interpretation, or may not reflect the latest developments of these products. To the best of our knowledge, this information is current and accurate, but is supplied on a best-available basis.

Please note this guide is also available in a format optimized for display on your smart cell phone with mobile Internet access. Go to http://www.telecom.toshiba.com/Dealer-Resources/index.cfm

May 2012Toshiba America Information Systems, Inc.

Telecommunication Systems Division9740 Irvine Blvd., Irvine, CA 92618-1697

(949) 583-3700 www.telecom.toshiba.com