communications-enabling web and mobile apps

moderator: martin steinmann

participants: cristi starasciuc, mircea carasel, mike picher

March 11, 2013 / Bentley University / Boston MA

Communications-Enabling Web and Mobile

Applications

Introducing the Presenters

Mircea Carasel Cristi Starasciuc Mike Picher

When – The Market is in Transition Now Innovation is returning to the communications market 3

> WHY: Users expect communications to come to them.

> HOW: They want to communicate with voice, video, and IM on

any device and with any application and without delay.

> WHAT: openUC enables innovation at the client and device level.

4 Breaking out of the silo and bringing communications to IT applications

The Post-PBX Era is about Communications-Enablement

> Library of re-usable Web components

> Packaged to integrate with different applications

(Portlets, Gadgets, Zimlets, Plugins)

> Consistent user experience across platforms

> Media-enablement with WebRTC

5 Standards – Web - Mobile

eZuce Client Strategy

stuff that works together

> Communication makes

collaboration social

> eZuce Unite creates an

immersive user

experience

> Different means of

communication intersect

> A new kind of client

eZuce UniteTM Client Presence based communication; to communicate easily 6

> Initiate a call using instant search or

a keypad

> Pairs with softphone or desk phone

> Works in thin client remote desktop

environments as it does not process

audio or video directly

> Allows to remote control your phone

(e.g. transfer a call from your desk

phone to an IM contact in your

roster)

Unite – Versatile, Flexible, Easy to Use Making calls the easy way 7

Unite – Powerful Features Integrated Unified Messaging for an immersive user experience 8

Unite – Chat with Everyone and Everywhere Seamless integration of presence and chat into the communications experience 9

Unite – Group Chat Escalated to Audio Bridge Personal group chat room combined with personal audio bridge 10

Unite Media Integrating voice, video, screen sharing

> Voice, video, and screen sharing capabilities integrated with chat,

presence, messaging and conferencing

> Functions as a full softphone or a third-party call controller

> Available for Mac, Windows and Linux

> Standards compliant (SIP, XMPP)

> High and robust quality based on leading codecs including Opus, VP8,

H.264 and many additional narrowband and wideband voice codecs

11

Unite Media Architecture Unique design combining SIP with XMPP and a contemporary media stack 12

>Comprehensive integration

>Re-usable HTML/CSS/JS components

>Leveraging openUC REST API

>Next step: WebRTC based media

enablement – Video and chat in

Zimbra

13 Library of re-usable components

VMware Zimbra Integration

Communications enables Outlook without Lync and without Exchange

Most sophisticated Outlook productivity add-on to date

Enhances employee productivity

Presence based communications

Outlook 2010 / 2013 Integration 14

> Native integration into Salesforce based on

the eZuce HTML5 based client

> Available from Salesforce.com AppXchange

> Click-to-call, call disposition, address book

and contact integration

> Works with Windows, Mac and Linux

Integration with Salesforce.com Communications enablement 15

>How to get my corporate and private contacts to

sync with my mobile phone?

>CardDav and CalDav are standards

>Supported by iOS and Android and

many other platforms and

applications

Standards based contact sync

Contacts and Address Book Integration 16

Standards based contact sync

Contacts and Address Book Integration 17