communications-enabling web and mobile apps
TRANSCRIPT
moderator: martin steinmann
participants: cristi starasciuc, mircea carasel, mike picher
March 11, 2013 / Bentley University / Boston MA
Communications-Enabling Web and Mobile
Applications
Introducing the Presenters
Mircea Carasel Cristi Starasciuc Mike Picher
When – The Market is in Transition Now Innovation is returning to the communications market 3
> WHY: Users expect communications to come to them.
> HOW: They want to communicate with voice, video, and IM on
any device and with any application and without delay.
> WHAT: openUC enables innovation at the client and device level.
4 Breaking out of the silo and bringing communications to IT applications
The Post-PBX Era is about Communications-Enablement
> Library of re-usable Web components
> Packaged to integrate with different applications
(Portlets, Gadgets, Zimlets, Plugins)
> Consistent user experience across platforms
> Media-enablement with WebRTC
5 Standards – Web - Mobile
eZuce Client Strategy
stuff that works together
> Communication makes
collaboration social
> eZuce Unite creates an
immersive user
experience
> Different means of
communication intersect
> A new kind of client
eZuce UniteTM Client Presence based communication; to communicate easily 6
> Initiate a call using instant search or
a keypad
> Pairs with softphone or desk phone
> Works in thin client remote desktop
environments as it does not process
audio or video directly
> Allows to remote control your phone
(e.g. transfer a call from your desk
phone to an IM contact in your
roster)
Unite – Versatile, Flexible, Easy to Use Making calls the easy way 7
Unite – Powerful Features Integrated Unified Messaging for an immersive user experience 8
Unite – Chat with Everyone and Everywhere Seamless integration of presence and chat into the communications experience 9
Unite – Group Chat Escalated to Audio Bridge Personal group chat room combined with personal audio bridge 10
Unite Media Integrating voice, video, screen sharing
> Voice, video, and screen sharing capabilities integrated with chat,
presence, messaging and conferencing
> Functions as a full softphone or a third-party call controller
> Available for Mac, Windows and Linux
> Standards compliant (SIP, XMPP)
> High and robust quality based on leading codecs including Opus, VP8,
H.264 and many additional narrowband and wideband voice codecs
11
Unite Media Architecture Unique design combining SIP with XMPP and a contemporary media stack 12
>Comprehensive integration
>Re-usable HTML/CSS/JS components
>Leveraging openUC REST API
>Next step: WebRTC based media
enablement – Video and chat in
Zimbra
13 Library of re-usable components
VMware Zimbra Integration
Communications enables Outlook without Lync and without Exchange
Most sophisticated Outlook productivity add-on to date
Enhances employee productivity
Presence based communications
Outlook 2010 / 2013 Integration 14
> Native integration into Salesforce based on
the eZuce HTML5 based client
> Available from Salesforce.com AppXchange
> Click-to-call, call disposition, address book
and contact integration
> Works with Windows, Mac and Linux
Integration with Salesforce.com Communications enablement 15
>How to get my corporate and private contacts to
sync with my mobile phone?
>CardDav and CalDav are standards
>Supported by iOS and Android and
many other platforms and
applications
Standards based contact sync
Contacts and Address Book Integration 16
Standards based contact sync
Contacts and Address Book Integration 17