communication and conflict resolution skills - wiu and conflict resolution skills verbal...

CommunicationandConflict

ResolutionSkills

VerbalCommunication:• Styleofcommunication:Itisimportanttorecognizethateveryonehasadifferentstyleof

communicationwhetheritbetentativevs.directortalkativevs.reserved.• Activelistening:Byrestatingwhattheotherindividualsaidinyourownwordsyounotonlyshow

themthatyouarelistening,butensurethatyouunderstandwhattheyaretryingtocommunicatebeforeresponding.

• Self-disclosure:Revealinginformationaboutyourselfwillenhancetherelationshipbecauseitrequirestrustandenhancestheotherindividualsunderstandingofyoursituation.

NonverbalCommunication:

• Providesinformationdescribingtheemotionalstateofanindividualthatarenotcommunicatedverbally.

• Regulatinginteractions:Nonverbalcommunicationusedinshowingsignsofinterestingettingtoknowsomeoneisanexampleofregulation.

• Definesthetypeofrelationshipthattwopeoplehave(friendsvs.coworker)

**Muchofwhatwecommunicatetoothersisdonenonverballythroughfacialexpressions,bodylanguage,andtouch.

TipsforSuccessfulConflictResolution

• Viewconflictasaconstructivewayofstrengtheningyourrelationships• Ifyouhaveveryfewconflictswiththepeopleinyourlife,pauseandaskyourself:"AmI

denyingoravoidingconflictswiththepeopleIcareabout?"• Communicateinawaythatfacilitatesaproblem-solvingandcaringclimate• Beopen.Donotwithdrawfromtheconflict• Becarefulaboutwhatyousayandhowyousayit• Beanactivelistener.Lettheotherpersonknowinyourownwordsthatyouunderstand

his/herthoughts,wishes,andneeds• Summarizewhatyoudiscussandmakeplanstocontinuethediscussiontowardresolution