command center training for administrative staff ken mitchell emergency preparedness coordinator...

Command Center Training for Administrative Staff

Ken MitchellEmergency Preparedness CoordinatorProvidence Centralia Hospital(360)827-8840

Providence Health and Services At a Glance

• Founded 1859• 73,018 employees• 34 Hospitals across 5 states• 2,483,462 unique patients served

The Providence Family

Emergency Management at Providence

• Providence Health and Services System Emergency Preparedness Council

• Providence Southwest Washington Region Disaster Council

• Providence Centralia Hospital Operations Council

Providence Centralia 2014 Drills and Events

• February 26th – DMCC Callout Exercise• May 22nd – DMCC Callout Exercise• June 13th – HERT Decon Integrated Capstone• July 12th – Seattle to Portland Bicycle Classic

Medical Aid Station• August 6th – Code Silver Active Shooter Exercise• September 13th – Power Outage and

Transformer Replacement• October 16th – Great Shakeout Exercise

AAR Findings

#1 Issue: Communications and Information Sharing

#2 Issue: Staff Roles and Responsibilities

Solution to Findings?

Training

Why Train?

• Disasters are unlikely to happen• Training costs money• Joint Commission Regulatory Standards

are being met• Hospitals have other things to worry about

Strategies for Getting Buy-in From Leadership

• Have people who attended training give testimonials to value of training

• Develop comprehensive training program to send a few staff members at a time

• Encourage executives to take compressed courses

• Have trainers come to hospital

Or…

Just Sign up for a Class at the CDP

And See What Happens

Sending Leaders to the Center for Domestic Preparedness

• Organization is very important• Encourage diversity among job positions

and hospitals• Give definitive deadlines to participants• Get help from your allies• Be prepared for people to back out

How do You Sell Staff on Attending the Training?

• 3.2 CEUs / CMEs• State of the art training• Great testimonials from peers who

attended training• Training is free• Staff get a week off of work• Beers are only $1.50

Training Coordinators

David HallResident Training, West Region &

Tribal Training CoordinatorCenter for Domestic Preparedness

256-847-2081David.Hall@fema.dhs.gov

Lisa JohnsonExercise and Training Program

AssistantWashington State Military Dept.

Emergency Management Division253-512-7080

emd.training@mil.wa.gov

Center for Domestic Preparedness

Center for Domestic Preparedness At a Glance

• Founded in 1998• Only live agent CBRNE training facility in

US• Former army hospital onsite converted to

training facility• All training is free

Noble Training Facility

Noble Training Facility

Who Went to the Training?

• 58 Total Students• 7 Regional Executives • 4 ED Managers and Directors• 6 Facilities Directors• 2 Administrative Supervisors• Many Departments Represented

Our Providence Group

Partnerships are Critical

• Partners in Public Health

• Fire/EMS Partners

Providence at the CDP

Providence at the CDP

Providence at the CDP

Providence at the CDP

Providence at the CDP

Providence at the CDP

Providence at the CDP

Providence at the CDP

Takeaways From the Training

• Relationships are critical• Networking is as beneficial as training• Having a large system there are many

lessons to be learned from peers• Training was essentially a week long team

building exercise

Benefit to the Community

Changes in Emergency Management Program at PCH

• Larger focus on Regional Program• Overhaul of Disaster Council• More focus on training• Added public health partners to Disaster

Council• Much more attention from executives • Active involvement in EM Program

Increased Press Attention

What’s Next for Providence?

• Smaller group attending two separate classes in August

• System Emergency Preparedness Council pursuing big projects

• Two classes coming in 2016 – Healthcare Leadership and Hospital Emergency Response Training

Goodbye from Providence

Goodbye from Providence

Questions?

Ken Mitchell

Emergency Preparedness Coordinator

Providence Centralia Hospital

(360)827-8840