第二章 相關理論與文獻探討...

11

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() motive

() traits Physical characteristics

() self-conceptattitudesvalues

() knowledgecan-dowill-do

() skill

2-1 Spencer,L.M. and Spencer,S.M.:1993:11

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Anntoinnette D. Lucia and Richard Lepsinger19997

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Prahalad,C. K. 1993 = Spencer, L. M. & Spencer, S. M.

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Richard

2002 knowledgeskillability KSAs

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Job Competence Assessment Method, JCAM

Modified Competence Assessment Method,

MJCAM

Generic Model Overlay Method

Customized Generic Model Method

Flexible Job Competence Model Method

future assumptions

21

5

1978 Civil Service Reform

Act, 1978Senior Executive Service , SES

Qualification Review Boards , QRB

Officer of Personal Management ,OPM

1990 Leadership Effectiveness Framework

2-3

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/

/

2-3 Mongomery Van Wart, N. Joseph Cayer & Steve Cook,1993 Hankbook of Training

and Development for the Public Sector,San Franciso:Jossey-Bass,p482002:35

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/

OPM 1998

5 1

2345

23

Multipurpose Occupational System Analysis Inventory-Closed-Ended

MOSAIC 5

27 Leadership competency 2-3

2-3

Leading change

1. Creativity/Innovation 2. Continual Learning 3. External Awareness4. Flexibility 5. Service Motivation 6. Strategic Thinking 7. Vision 8. Resilience

Leading people

1. Conflict Management 2. Leveraging Diversity 3. Integrity/Honesty 4. Team Building

Results driven

1. Accountability 2. Customer Service 3. Decisiveness 4. Entrepreneurship 5. Problem Solving 6. Technical Credibility

Business acumen

1. Financial Management 2. Human Resource Management3. Technology Management

Building coalitions/ communication

1. Influencing/Negotiating2. Interpersonal Skills 3. Oral Communication 4. Partnering 5. Political Savvy 6. Written Communication

The United States Office of Personnel Management(OPM.),19981999 04 13

24

(Public Service Commission)

Assistant Deputy

Minister,ADMs 2-4

2-4

(Intellect Competencies) 1. Cognitive Capacity 2.Creativity

(Future Build Competencies)

Visioning

(Management Competencies)

1.Action Management 2.Organizational Awareness 3.Teamwork 4.Partnering

(Relationship Competencies)

1.Interpersonal Relations 2.Communication

(Personal Competencies)

1./(Stamina/Stress Resistance) 2.Ethics & Values 3.Personality 4.Behavioral Flexibility 5.Self-Confidence

(Knowledge)

Public Service Commission of Canadahttp://www.psc-cfp.gc.ca/2006/06/10

1987 The Management

Charter Initiative, MCI

Competency-Based Training

25

The office Public Service

Civil Service College

4 1

Communication and personal effectiveness2

Equal opportunity awareness3Financial

management4Human resource development

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2.

3.

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2.

3.

4.

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3.

2-4

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107 26

Lim Huay Chih

3

2-5

200326

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2-5

A. B. C.1.

2. 3. 4. 5.

6.

7. 8. 9.

1. (1)

(2)

(3) 2.

3. (1) (2)

1.

2.

3.

2003

107 27

HR HR 2-5 HR

1.2.

28

3.4.

5.6.7.

8.

9.10.

HR

Make things happen

HR

200454

2-5 HR

2004 54

1

10 1

1969 HITHarmonyInnovation

29

Top 3

HIT

7

2-6

2-6

`

2001

33 2 42-50

30

2-6

2-6

1973

4

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(1)

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2008

2004

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http://www.cpa.gov.tw2006/06/15

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2-8 2004:89