code : stm#360 samsung electronics co., ltd. introduction to officeserv ums distribution englished01
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Code : STM#360Code : STM#360
Samsung Electronics Co., Ltd.
Introduction to OfficeServ UMSIntroduction to OfficeServ UMS
Distribution
EnglishED01
© Samsung Electronics Co., Ltd. 2
ObjectivesObjectives
After successful completion of the course the trainees should be able to execute the following activities.
© Samsung Electronics Co., Ltd. 3
ContentsContents
Product & SpecificationsProduct & Specifications
ArchitectureArchitecture
Special FeaturesSpecial Features
Main CapacityMain Capacity
USEUSE
TroubleshootingTroubleshooting
© Samsung Electronics Co., Ltd. 4
Product and SpecificationsProduct and Specifications
© Samsung Electronics Co., Ltd. 5
Product & SpecificationProduct & Specification
ProductThis OfficeServ IP-UMS 1.1 provides not only Voice Message Services but also Email Message Services and Fax by adding VMS services on VoIP Communications with linked to the OfficeServ System.
H/W & S/W Specifications
Hardware
Software
CPU : Pentium 1.8GHz overⅣRAM : 1GByte overHDD : 40Gbyte over
OS : Sol LinuxSIP ServerOfficeServ Email ServerApache Web Server 1.3Tomcat 4.1MySQL 3.23
© Samsung Electronics Co., Ltd. 6
RangeRange
Description SizePart
IP-UMS port Concurrent connection
AA and Mail Message Group OS100 : 8 OS500M : 16 OS500L : 32 OS7200 : 16 OS7400 : 64
Voice Mail Box Base G.729 About 8 Mbyte(9999sec) per voicemail
Max Voice Mail Box Base G.729, 1000Agt X5 Mbyte 5000Mbyte
Max EMail User Max number of Ext. Subscriber 1000 Users
EMail EMail Size / Agent 10Mbyte
Max EMail 1000 Agent X 10Mbyte 10Gbyte
Voice CodecRTP Layer
EMail LayerType of Save to System
G.711, G.726, G.729WAV,MS-ADPCM,OGG,MP3
G.729
TTS Port Support 23 LanguagesConcurrent Port
Unlimit (1port~)
Management Management I/F Web based
© Samsung Electronics Co., Ltd. 7
System ArchitectureSystem Architecture
- IP-UMS Server(included TTS)- E-Mail Server-Web server- Fax server
Admin
Voice Line
LAN
PSTN
OfficeServ system
User User User
Internet
FAX
© Samsung Electronics Co., Ltd. 8
Special FeaturesSpecial Features
Easy Installation, Usage, Back-up
Corresponding to SVMi VoiceMail Scenario
Real Time Monitoring about Call Status
Phone or Web based Administrator’s Control
Unified / Voice/ FAX / E-Mail Scenario
Over 23 Languages supported by TTS
To Translate to Multi-type CODEC
Integrate Outlook and Exchange Server
© Samsung Electronics Co., Ltd. 9
Voice MailVoice Mail
Record/Play/Save/Call Back
IP-UMS Server
OfficeServ System
PSTN
User
① Incomming Call
② Tranfer to IP-UMS when No answer or Busy
③ Translate to Codec G.729 , Record and Register to IP-UMS Server by switch
④ User connect to the IP-UMS , and play the recorded message by phone
⑤ User connect to the IP-UMS, and play or download the recorded message
through Web.
①
②
③ ④
⑤
© Samsung Electronics Co., Ltd. 10
Voice MailVoice Mail
Record while connected
IP-UMS Server
OfficeServ 7200
PSTN
User
① Call connected between User and caller
② Connect to IP-UMS by record button of Inner Subscriber
③ Record the details of communication by Switch
④ After disconnect Subscriber connect to IP-UMS and play the details by phone
⑤ User connect to IP-UMS , and download or play the details through the Web.
①
②
③ ④
⑤
© Samsung Electronics Co., Ltd. 11
Voice MailVoice Mail
VoiceMemo
IP-UMS Server
OfficeServ 7200
PSTN
User
① Connect to IP-UMS and press memo button of Inner Subscriber
② Record the voice to IP-UMS by Switch
③ Subscriber connect to IP-UMS, and play the recorded message on need time.
④ User connect to IP-UMS, and play or download the message through Web.
①
②③
④
© Samsung Electronics Co., Ltd. 12
Voice MailVoice Mail
Send Email with attaching Voice Mail
① New E-mail arrived
② If E-Mail Notify Flags on, TTS Translator
③ After E-Mail Alerting Call , and translate to Codec PCM
④ Ext Number Alert , and play the E-Mail messages.
⑤ listen to email message from the external phone.
Mail Server
VMS Server
OfficeServ System
PSTN
User
⑤
④
③ ②
①
© Samsung Electronics Co., Ltd. 13
Merge Voice Mail and E-MailMerge Voice Mail and E-Mail
Recording voicemail in the web interface and send voicemail
① New E-mail arrived
② If E-Mail Notify Flags on, TTS Translator
③ After E-Mail Alerting Call , and translate to Codec PCM
④ Ext Number Alert , and play the E-Mail messages.
⑤ listen to email message from the external phone.
Mail Server
VMS Server
OfficeServ System
PSTN
User
⑤
④
③ ②
①
© Samsung Electronics Co., Ltd. 14
Merge Voice Mail and E-MailMerge Voice Mail and E-Mail
Recording voicemail in the web interface and send voicemail
① Record voicemail in the Web(OfficeServ User or Outlook) using micro phone and send voicemail
② IP-UMS server save the voicemail
③ Notify through the switch that voicemail arrived
④ Subscriber receive voicemail from the extension or web.
⑤ Can listen to Voicemail from the external phone.
Mail Server
VMS Server
OfficeServ
PSTN
User
⑤
④
③ ②
①
④
© Samsung Electronics Co., Ltd. 15
Send Fax MessageSend Fax Message
Sending Fax
① New Document write and Send to FAX in the Web.
② FAX engine generate T.38 data and send to MGI
③ Save the Sent Data or save to the Document Lib Block.
Mail Server
IP-UMS Server
OfficeServ System
PSTN
User
③
②
①
FAX
© Samsung Electronics Co., Ltd. 16
Receive Fax MessageReceive Fax Message
Receiving Fax
①② New FAX Message arrived
③④ If Message Notify Flags on, Alarm to the subscriber phone
Ext Number Alert , and user could see the Fax messages in the web
Mail Server
VMS Server
OfficeServ System
PSTN
User
④
②
FAX
①
③
© Samsung Electronics Co., Ltd. 17
Automatic AttendantAutomatic Attendant
Call Transfer/ Call Queuing
IP-UMS Server
OfficeServ System
PSTN
User
① After called to the Key number , and call arrive to the A.A of IP-UMS
② Translate to Codec G.729 and Connect to IP-UMS by switch
③ Input Ext Number through the A.A service of IP-UMS
④ Call Connect to the Ext. Number the caller pressed
if the Ext. number is busy , IP-UMS would retry the call with queuing the call.
①
④
②③
© Samsung Electronics Co., Ltd. 18
Outlook InterfaceOutlook Interface
VoiceMail Record/Play/Send
IP-UMS Server
OfficeServ System
PSTN
User
① VoiceMail Send to mailbox of subscriber who use outlook .
Outlook could play the voicemail message with sound card.
② General Email Message Send to the Mail server
mailbox of subscriber who use outlook.
③ Subscriber Recording a Voice message with PC sound card and reply to
other subscriber.
© Samsung Electronics Co., Ltd. 19
TTSTTS
Text to Speech TTS Translate
Email -> 729 File
IP-UMS Server
OfficeServ System
INTERNET
User
① Subscriber get the general Email Message.
② If Subscriber logon to mailbox , and could play the received E-mail message
translated to 729 file by using TTS engine.
If subscriber press the specific key which was defined in Subscriber Menu, could play the mail
body message TTS supports 23 languages.
© Samsung Electronics Co., Ltd. 20
License PolicyLicense Policy
OfficeServ IP-UMS License Policy
Our IP-UMS System check the license key issued by above license policy.
Concurrent UMS Port Count may has from 4 channels to 64. It depends on the OfficeServ System.
Though the system has 16 concurrent UMS port , if you are issued with 4 UMS port license then
you can just use 4 port below.
TTS Port count is checked when the time TTS module calls the TTS translation.
TTS Language means the count of language installed or to be installed in the IP-UMS server system.
FAX and Email Server is optional with Yes or No.
If your license have Not-use OfficeServ Email Server, then you are limited to use
the user web-client (Email compose, Email Send etc ..)
Also our license policy check the IP-UMS Server’s unique MAC address.
So one IP-UMS Server system has the unique license key.
1. UMS Port : 4/8/12/16/20/32/64 : SITE Dependent2. TTS Port(Basic Language Pack 1 included) : 1/2/3/4/5 ~ (Optional)3. TTS Language Pack Add : 2~23 (Optional)4. IP-FAX : Use send/Use recv / Not Use (Optional)5. Email Server: Use OfficeServEmail/ Use Exchange / Not use(Optional)
© Samsung Electronics Co., Ltd. 21
UseUse
Offices which have many outside works
A/S Accept and Consulting and reservation
Delivery OfficeService Office
Office which can not always receive the callHospital
School
ETCForeign Office which always use the voice services.
© Samsung Electronics Co., Ltd. 22
For TroubleshootingFor Troubleshooting
Need Basic Knowledge in Linux or Unix System. System Command (vi, ls, ps, cd, ftp, telnet, tar )
Feature Server Process (start/stop)
Having some Knowledge in DataBase MySQL
How to Analysis of Log File
Reset and Reboot at regular check out.
Samsung Electronics Co., Ltd.
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