coaching skills for your managers and leaders - webinar 10.21.14
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COACHING SKILLS FOR MANAGERS AND LEADERS
? HOW WOULD YOU DESCRIBE YOUR MANAGER TRAINING AND DEVELOPMENT?
a. Ad-hoc at best b. Reactionary c. Foundational, but nothing on-going d. Plans are outlined, but not necessarily
aligned to biz goals e. Strategic and continuous
? WHAT IS YOUR MANAGERS BIGGEST CHALLENGE WHEN COACHING EMPLOYEES?
a. Building the relationship b. Identifying performance gaps c. Asking questions and problem solving d. Supporting and encouraging e. Driving results
WHAT WE HOPE YOU’LL LEARN:
How to adapt coaching and leadership styles
What is coaching – three key elements.
Coaching models – why they’re helpful why they’re not.
Why coaching is important for our employees and organization.
GREAT SPORTS COACHES
WHY COACHING SKILLS ARE IMPORTANT?
Organizations with senior leaders who coach effectively and frequently
IMPROVE BUSINESS RESULTS BY SOURCE: BERSIN BY DELOITTE
21%
MAJOR MANAGERIAL SKILLS GAPS
SOURCE: Bersin by Deloitte , Current Capabilities by Role, December 2011
4. Managing Change 5. Communications 6. Business Acumen
1. COACHING 2. Performance Appraisal 3. Developing Others
Coaching is a process that enables learning and development to occur and thus performance to improve. To be successful a Coach requires a knowledge and understanding of process as well as the variety of styles, skills and techniques that are appropriate to the context in which the coaching takes place.
Eric Parsloe, The Manager as Coach and Mentor
WHAT IS COACHING?
Business Coaching
Executive Coaching
Career Coaching
Life Coaching
COACHING AND LEADERSHIP EN
CO
UR
AG
EMEN
T
EMPOWERMENT
DIRECTION AND ORDERS
FEEDBACK AND PRAISE
ROOKIE:
HiTell, LoPraise
CONTRIBUTOR:
HiTell, HiPraise
KEY PLAYER:
LoTell, HiPraise
CAPTAIN:
LoTell, LoPraise
SOURCE: Coaching
Skills: Leadership Styles
(Part 2 of 5), ej4
COACHING AND LEADERSHIP EN
CO
UR
AG
EMEN
T
EMPOWERMENT
ROOKIE:
HiTell, LoPraise
CONTRIBUTOR:
HiTell, HiPraise
KEY PLAYER:
LoTell, HiPraise
CAPTAIN:
LoTell, LoPraise
SOURCE: Coaching
Skills: Leadership Styles
(Part 2 of 5), ej4
FACTORS COACH COACHEE
Personalities Learning Preferences Distance and technology
Objectives Relative experience
Goals Reality Options
Will
Current Reality Ideal Gaps Action
Review
Contracting Listening Exploring
Action Review
Outcome Situation
Choices/Consequences Actions Review
Spot The Opportunity Tailor The Intervention
Explain The Task Encourage
Review
Clarify The Issue Open Up Resources
Agree The Preferred Future Create The Journey Head For Success
COACHING MODELS
COACHING MODELS
Help the coach assess current performance
Help develop a plan to close gaps or improve performance
Identify gaps or areas for performance improvement
How to deliver and act on the plan
Coaching is building one-on-one relationships and managing a process that result in specific improved performance in targeted areas.
SUCCESSFUL COACH
RELATIONSHIPS
PROCESS
IMPROVED PERFORMANCE
Today’s coaches must be multi-functional, and be equally competent as a manager, tactician, trainer, psychologist, physiologist, and sometimes even a counselor. You simply cannot coach the same way as you did ten, fifteen, or twenty years ago for a number of reasons.
Gary Curnee,
Professional Coach and Blogger
A
SUPERVISION AND
COMPLIANCE
ACHIEVEMENT OF
GOALS
MANAGER OBLIGATIONS
At any given time, a manager will function someplace on this continuum . . . .
A COACHING PROCESS
1. Positive approach
2. Future orientation
3. Two-way communication
4. Coach listens more than talks, employee
must be committed to frank discussion about
needs
5. Coach heavily invested in success of
employee
6. Commitment to continuous learning by BOTH
parties
7. Desire for improvement
COACHEE
ESSENTIAL TRAITS, BEHAVIORS AND SKILLS FOR COACHES
TRAITS • Positive • Future-oriented • Curious
BEHAVIORS • Continuous Learner • Outward Focus • Active, Engaged Listener
SKILLS • Collaboration • Learning Facilitator • Educator/Teacher
COACHES TOOLKIT
COMMUNICATION PERFORMANCE MANAGEMENT
BUSINESS ACUMEN EMOTIONAL
INTELLIGENCE
COACHES TOOLKIT
COMMUNICATION
1. Identify obstacles to
employee success
2. Find solutions or ways to
overcome obstacles
3. Establish agreed upon
definitions of success and
plan of action
4. Gain commitment and
engagement
KEY SKILLS • Active listening
• Learning to frame
and ask effective questions
• Courageous conversations
QUESTIONS A MANAGER SHOULD ASK 3
Does the employee have the capacity to perform?
Is the employee curious?
Does the employee have a positive attitude?
COACHES TOOLKIT
PERFORMANCE MANAGEMENT
1. Identify strengths and
weaknesses
2. Outline goals and
objectives
3. Understand how to
prioritize and capitalize on
strengths
4. Improve performance in
targeted areas
KEY SKILLS • Understand
employee engagement and motivation
• Goal setting
• Delegation
With each generation entering the workplace, a greater emphasis is placed on continual development as these new employees know that they are unlikely to stay more than a few years; …it’s about what they can develop and acquire to take to the next stop in the career journey. We know that effective leaders are one of the most important influences on levels of engagement.
Rebecca Ray, Employee Engagement in a VUCA World
COACHES TOOLKIT
BUSINESS ACUMEN
1. Professional level
understanding
2. Influencers and key
stakeholders
3. The decision-making
process
KEY SKILLS • Business
operations and functions
• Making decisions
• Industry knowledge
COACHES TOOLKIT
EMOTIONAL INTELLIGENCE
KEY SKILLS • Self awareness,
motivation and regulation
• Build effective relationships
1. Guide employees through
workplace conflicts and
difficult situations
2. Adaptability in a fast-
changed work world
3. Positive response to
diversity in thought and
culture
COACHING VS MENTORING
To be successful, a coach
requires a knowledge and
understanding of process as
well as the variety of styles,
SKILLS AND TECHNIQUES that
are appropriate to the
context in which the coaching
takes place.
Eric Parsloe,
The Manager as Coach
and Mentor
Mentoring is off-line help by
one person to another in
making significant transitions
in KNOWLEDGE, WORK OR
THINKING.
Clutterbuck, D & Megginson,
D, Mentoring Executives
and Directors
KEY TAKE-AWAYS
Coaching is a skill that should be developed and adapted based on the employees being coached.
Great coaches have key traits, skills and behaviors. We can improve the coaching skills of our managers through training and development.
Coaching is a relationship based on communication and a commitment to improvement
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Jessica Petry
Sr. Marketing Specialist
jpetry@bizlibrary.com
@JessLPetry
@BizLibrary
Chris Osborn
Vice President of Marketing
cosborn@bizlibrary.com
@chrisosbornstl
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