co2 presentation - training: the keystone of profit

Training: The Keystone of ProfitHamilton Allen, Director of Training and Technical

Services, Senske Services

Employee Development: The Keystone of Profit

Hamilton Allen, Director of Training and Technical Services, Senske Services

TRAINING

So what is it?TRAINING

TO TRAIN OR NOT TO TRAIN

That isn’t the question.TO TRAIN OR NOT TO TRAIN

WHY DO COMPANIES FAIL TO INVEST IN TRAINING?

SHORT-SIGHTEDNESSLack of resources

Production, production, production

FEAR“If we train him/her then they will leave the company”

ARROGANCEState requirements are sufficient

Hiring managers instead of leaders

COSTIt costs more to hire a new employee

WHY SHOULD YOUR COMPANYINVEST IN TRAINING?

TIMES ARE A’ CHANGIN’Internet = informed customers

California

SAFER ENVIRONMENTApplications, vehicular

EMPLOYEE MORALEPride, Value, Vertical movement (Andy’s of the world)

REDUCE ATTRITION

BOTTOM LINE/EFFICIENCYLess rechecks, Less calls

SETTING THE TONEIndustry leader

GETTING STARTED

“CREATE A COMPREHENSIVE AND TRANSFORMATIVE TRAINING PROGRAM”-CHRIS SENSKE

EVALUATE YOUR ORGANIZATION

DEFINE THE TRAINING PROGRAM’S LEARNING OBJECTIVES

CREATION AND IMPLEMENTATION

EVALUATE YOUR ORGANIZATIONDemographics (# of employees, divisions, positions)

Employee observations, worker interviews, performance reviews, performance problems

SENSKE ORGANIZATIONAL EVALUATION

11 Locations in 4 states

DEMOGRAPHICSThree service divisions

250 technicians, 32 managers/supervisors, 30 CSRs

BRANCH VISITSCulture

Knowledge and skills assessment

FINDINGSTraining inconsistencies

State licensing failures

Ride alongs are gold

Pyrethroid apps

Need for guidance

EVALUATE YOUR ORGANIZATIONDEFINE THE TRAINING

PROGRAM’S LEARNING OBJECTIVES

CREATION AND IMPLEMENTATION

GETTING STARTED

DEFINE THE TRAINING PROGRAM’S LEARNING OBJECTIVES

Largely influenced by the evaluation

Set the tone

THREE OBJECTIVES

Improve attitudes about the importance of pest/lawn management, thus improving client and customer relations.

Improve work behavior, so that employees function better at assigned activities and fulfill their potential.

Build and strengthen skills in biology, pesticide knowledge, application methods, and vehicular safety.

EVALUATE YOUR ORGANIZATION

DEFINE THE TRAINING PROGRAM’S LEARNING OBJECTIVES

CREATION AND IMPLEMENTATION

GETTING STARTED

CREATION AND IMPLEMENTATIONResource availability

Learner education/experience

Weigh these factors against the immediate operational needs of the organization

Short/long term goals

Evaluation

SHORT TERMInformation and Meetings

WEEKLY MEETINGSProduction, Surveys, Challenges

MONTHLY SAFETY MEETINGS

SENSKE SNAPSHOTS

PEST

LAWN

LONG TERMForgely Learning Management System

CEU Training

Tier Training

FORGELY LEARNING MANAGEMENT SYSTEM

TWO WEEK ON-BOARDINGForgely - Modules

Ride Alongs

WHY THIS SYSTEM?Cost

Simple Implementation

Industry Relationship

SERVICESRecruitment

HR Services

Modules

Exams

RIDE ALONGS

CONTINUING CERTIFICATION UNITS

UTILIZEDistributors

Extension/university persons

Management Team/Technicians

Technical/Training Directors

ONLINE COURSESUnivar Pestweb

PCT Distance Learning

Department of Agriculture

EVALUATE AND ASSESS

DIFFERENT FOR EACH COMPANY

THE MOST COMMON QUESTIONS...Who

What

When

How & Why

IMPLEMENT CHANGES

TRAINING RESOURCES

UTILIZENPMA

Bed Bug Central

Extension/University Programs

State Pest Control Assoc.

Another Company/Joint Meetings

ADDITIONAL RESOURCESSmartphones

Vimeo

Youtube

Gotomeeting.com

Let’s sum things up.CONCLUSION

EVALUATE YOUR ORGANIZATION

DEFINE THE TRAINING PROGRAM’S LEARNING OBJECTIVES

CREATION AND IMPLEMENTATION

PLAN ACCORDINGLY BUT DON’T BE AFRAID TO FAIL

THERE IS MORE THANONE WAY TO COOK AN EGG!

Boiled, deviled, scrambled, poached, over easy, raw (although I don’t recommend it)

QUESTIONS?Don’t be shy.

Training: The Keystone of ProfitHamilton Allen, Director of Training and Technical ServicesSenske Services

hallen@senske.com

@hamondeck

Kent stop tweeting