cloud one call center services

CALL CENTER SERVICES

Specialized fulfilment services for the automotive industry

Shannon Page | (888) 481-0881

CALL CENTER SERVICES

shannon@cloudone.com

About Us

Niche Campaigns

“Turn Key” Implementation

The CloudOne “Brand Experience”

What Makes Us Different

Partnering With CloudOne

OUTLINE

Shannon Page | (888) 481-0881

CALL CENTER SERVICES

shannon@cloudone.com

HISTORY

ABOUT US

CloudOne is a fast growing technology based Call Center: CloudOne provides a “specialized” on demand

call center infrastructure to dealers and marketing agents to fulfill specific targeted campaigns such as “Bad Credit” or

“Vehicle Buy Back”. CloudOne ensures a consistent customer experience that maintains the highest level of campaign

performance.

CloudOne distinguishes itself by laser-focusing on niche campaigns: We invest in systems and hire

specialized talent to optimize targeted campaign performance. Our specialization enables us to put our agents to work

performing the same tasks repeatedly where they are able to achieve economies of scale, getting better and producing

measurably higher results over time.

CloudOne ensures repeat orders and decreases attrition: Campaigns supported by highly skilled CloudOne

agents outperform campaigns supported by IVR or direct-to-dealer every time. This enhanced campaign performance

supports repeat orders and strengthens the partnership between dealer and Agency.

CloudOne is On-Demand: We provide world class call center fulfillment to dealers and agencies of all sizes, whether

it’s one campaign or one hundred campaigns. Every campaign achieves best-in class results.

PROBLEM: The challenge both the marketing companies and dealers face is the lack of effective handling of the

inbound call volume that targeted campaigns” generate.

SOLUTION: With CloudOne, marketing companies can design “turn-key” campaigns that generate tens of thousands

of targeted customers every month with the knowledge that the inbound calls will be handled by highly skilled agents on

behalf of the dealer to ensure successful campaign performance.

Shannon Page | (888) 481-0881

CALL CENTER SERVICES

shannon@cloudone.com

NICHE SCRIPTS

BEST IN CLASS SCRIPTS THAT DRIVE PROFIT

CREDIT – Pre-Approval: Direct marketers who target consumers based on credit criteria can rest

easy knowing that CloudOne’s qualified agents will collect and verify all of the information necessary to

pass along a complete application to the Dealer with the appointment information.

VEHICLE BUY BACK: Utilizing current vehicle ownership information, marketers target consumers

in an effort to supplement sales and pre-owned inventory. The CloudOne script for Vehicle Buy Back

campaigns was developed in conjunction with dealers who have been tremendously successful with

this type of campaign. CloudOne provides the consistent and effective phone handling to make these

campaigns more successful.

EVENT: Marketing offers are often time sensitive, and many offers are prize oriented. The CloudOne

Event Script has been designed to maximize the consumer response to these offers and to deliver

maximum conversion results.

Shannon Page | (888) 481-0881

CALL CENTER SERVICES

shannon@cloudone.com

WE MAKE IT EASY

“WHITE LABELED” TURN KEY CAMPAIGN GENERATION

Phone Number

Log in page Campaign provision page

Shannon Page | (888) 481-0881

CALL CENTER SERVICES

shannon@cloudone.com

SERVICE PROCESS

Customerresponds to advertising

Customer responds by

scanning QR code or going to PURL

Customer responds by telephone

Leads are quali�ed and called within

4 minutes

Customer information is

obtained / con�rmed

Customer receives appointment con�rmation

Inbound calls are answered

immediately 24/7

Appointmentsare set

Dealer receives complete

application and appointment

Dealer sells cars

24/7

DirectMail

HOW IT WORKS

Shannon Page | (888) 481-0881

CALL CENTER SERVICES

shannon@cloudone.com

BRAND EXPERIENCE

HOW WE DELIVER

CloudOne Call Center Services fulfillment has been designed to provide a consistent and superior brand experience for the Consumer, the Dealer, and our Direct Marketing Client.

CUSTOMERDEALERSHIP

AGENCY

Shannon Page | (888) 481-0881

CALL CENTER SERVICES

shannon@cloudone.com

Instant Response

CONSUMER: INSTANT RESPONSE

BRAND EXPERIENCE

Shannon Page | (888) 481-0881

CALL CENTER SERVICES

shannon@cloudone.com

Appointment Notification

CONSUMER: APPOINTMENT NOTIFICATION

BRAND EXPERIENCE

Turn-by-turn directions

Shannon Page | (888) 481-0881

CALL CENTER SERVICES

shannon@cloudone.com

Sample Application

DEALER: SAMPLE APPLICATION

BRAND EXPERIENCE

Shannon Page | (888) 481-0881

CALL CENTER SERVICES

shannon@cloudone.com

BRAND EXPERIENCE

DEALER: APPLICATION FUNCTIONALITY

Interactive application options enable the dealer to communicate directives to the call center in real time

Shannon Page | (888) 481-0881

CALL CENTER SERVICES

shannon@cloudone.com

BRAND EXPERIENCE

DEALER: DASHBOARD

Shannon Page | (888) 481-0881

CALL CENTER SERVICES

shannon@cloudone.com

BRAND EXPERIENCE

DEALER: CAMPAIGN SUMMARY

Shannon Page | (888) 481-0881

CALL CENTER SERVICES

shannon@cloudone.com

BRAND EXPERIENCE

CLIENT: CAMPAIGN SUMMARY

Shannon Page | (888) 481-0881

CALL CENTER SERVICES

shannon@cloudone.com

100% US BASED – CloudOne operates in a 14,000 sq. ft. facility in Vancouver, Washington.

24/7 – CloudOne provides inbound and outbound call center services 24 hours a day, seven days a week.

SCALABLE – CloudOne currently processes several thousand calls a day and is scalable to increased volume.

COMPLIANT – CloudOne is an MDA Capital approved third party processor of direct mail data. Our processes and scripts have been vetted by Hudson and Cook, LLP.

CRM COMPATIBLE – CloudOne currently emails or posts in required formats to every major CRM in the automotive industry.

ADAPTIVE – The core of CloudOne is credit-driven call processing . In response to our marketers, we have developed other powerful scripts to facilitate varied marketing messages. We can adapt scripts to your company’s needs, or create new scripts specifically for you.

WHAT MAKES US DIFFERENT

Shannon Page | (888) 481-0881

CALL CENTER SERVICES

shannon@cloudone.com

POWERFUL RESULTS

COMPETITIVE ADVANTAGE

WITH CloudOne

WITHOUT CloudOne

CUSTOMERCONTACTS

APPOINTMENTS

SHOWS

DEALS225

100 LEADS

Shannon Page | (888) 481-0881

CALL CENTER SERVICES

shannon@cloudone.com

SUMMARY

CloudOne Call Center Services: Experience and Technology

Immediate Brandable Campaign Fulfillment

Consistent Brand Experience

Enhanced Performance

Price Competitive

Shannon Page | (888) 481-0881

CALL CENTER SERVICES

shannon@cloudone.com

PARTNERSHIP WITH CloudOne

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Contact

(888) 481-0881

shannon@cloudone.com

Shannon Page