citizen identity programme - nhs england · 1. online only - only be possible for a proportion of...
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@ExpoNHS│#Expo18NHS
Citizen Identity
Programme
Expo 2018
Adam Lewis
We need to recreate this level of security,
privacy and safety, online
Digital by desire
Because it is better, simpler and because many
people want to access health and care in this way.
Our challenge is to make using digital tools to
access health and care services as safe and
convenient as possible
@ExpoNHS│#Expo18NHS
People trust the NHS brand and will choose a health and care identity option if available - happy to treat health as a specific case
Most people take health data security very seriously as much as, or more than transactions like online banking
Most people would complete a fully online process, but some can’t or they prefer phone and face-to-face
Nobody wants to prove their ID - unless they get something valuable out of it
User research – 200+ sessions completed
@ExpoNHS│#Expo18NHS
…a single process for people and their nominated carers to securely
and conveniently access any approved digital health and social care
service, in a simple and consistent way
What we need to deliver
@ExpoNHS│#Expo18NHS
Give people means to sign-on
to digital tools and services
from an account
Link them to correct information
– including proof of identity
Ensure it is safe for them to
have access to the information
Allow people to make decisions
in one place, like who can
access services on their behalf
How this will work
@ExpoNHS│#Expo18NHS
…and then help to solve it.
Delivery scope
@ExpoNHS│#Expo18NHS
1. Online only
- only be possible for a proportion of users
2. Offline to online
- Journey starts in the presence of a care worker
- Vouching, ID document based, and knowledge
based
3. Online to offline
- For those unable to complete online
- Aim to use non-NHS locations
Prove Your Identity
@ExpoNHS│#Expo18NHS
• Identity standard now approved by data standards board:
http://digital.nhs.uk/isce/publication/dcb3051
• Verify onboarded and available for appropriate services
• Adoption path for existing GP Online service users
• NHS App onboarded; ready to commence service imminently
Summary of progress
Service Demo
@ExpoNHS│#Expo18NHS
• NHS App
- Private Beta Dec 2018, Public Beta early 2019
• Other services
- Onboarding + prioritisation process being defined
- Approx. 60+ services in the queue
• Iterate and improve
- Learn and validate online journey
- Improved offline verification support
What next?
@ExpoNHS│#Expo18NHS
• Is your service patient facing?
• Does it:
- Contain sensitive data?
- Require sign on?
Then contact us – cid.phr@nhs.net and join our reference group
Engage with us
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