cipo patent quality conversation · 26/2/2019 · developing best practices . through...
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CIPO Patent Quality Conversation Patent Quality Overview and Upcoming CIPO Patent Quality Summit Marie Quinn, Program Manager – Quality, Patent Branch January 22, 2019
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Excellence is the unlimited ability to improve the quality
of what you have to offer.
- Rick Pitino
“ ”
Welcome to the first CIPO Patent Quality
Conversation!
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• Purpose • Quality at CIPO • CIPO Patent Quality
• Our Quality Management System (QMS)
• Quality Products • Quality Processes • Client Service Excellence
• Our upcoming CIPO Patent Quality Summit
AGENDA FOR TODAY’S
CONVERSATION
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The purpose of these conversations is to engage you, our stakeholders, and collaborate with you in an effort to continually improve the quality of our patent products, processes and services.
PURPOSE
PURPOSE
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An effective IP system—one that delivers quality and timely IP rights and improves certainty in the marketplace— is a foundational element of Canada's innovation and economic achievements. Quality is one of the 5 pillars in our Five-Year Business Strategy 2017-2022: Advance innovation Deliver quality and timely IP rights Build IP awareness and education Offer a modern service experience Foster an agile and high-performing
organization CIPO Five-Year Business Strategy 2017-2022
QUALITY AT CIPO
QUALITY AT CIPO
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• Provide IP rights and services that reflect client expectations, market needs and respect the public interest
• Be recognized as a quality-based
organization
• Modernize our practices, processes and tools
DELIVER QUALITY AND
TIMELY IP RIGHTS
QUALITY AT CIPO
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Patents are valuable business assets Innovators and businesses entering new
markets want to know that the value of their innovation is recognized and protected.
It is vital to creating certainty in the marketplace and enhancing the ability of a business to secure financing or attract investment.
Quality patents make protection of patented products and processes easier
WHY IS QUALITY
IMPORTANT TO YOU?
QUALITY AT CIPO
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Quality patents create certainty in the marketplace and stimulates innovation
The timely issuance of quality IP protection supports a well-functioning market and contributes to a business environment that cultivates new ideas, technologies, services and products.
CIPO wants you to have a high quality and timely product
We strive to meet the needs of our clients through an ongoing commitment to continuous process improvement, clear quality criteria and transparent service standards.
WHY IS QUALITY
IMPORTANT TO CIPO?
QUALITY AT CIPO
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PATENT BRANCH QUALITY MANAGEMENT SYSTEM (PB QMS)
CIPO PATENT
QUALITY
PB QMS
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PATENT BRANCH
QMS PATENT BRANCH BY THE NUMBERS
PB QMS
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QUALITY TEAM
Quality Team • Core group of 10 including Program
Manager, Project Coordinators, ISO Coordinator, Mapping team
Quality Steering Committee (QSC) • Comprises senior executives including
the Director General of Patents, Examination Directors, Practice and International Program Managers
Quality Working Group • Comprises examiners and supervisors
from each Division
PATENT BRANCH
QMS
PB QMS
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CIPO Patent Branch is ISO 9001:2015 certified since March 2017
Key Quality Objectives
Quality Policy and Patent Examination Quality Standards
See our new Quality web page: https://www.ic.gc.ca/eic/site/cipointernet-internetopic.nsf/eng/wr04378.html
Quality Timeliness Efficiency
PATENT BRANCH
QMS
PB QMS
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The Patent Branch is committed to ensuring a consistent client experience that delivers quality patent products and services in an efficient and timely manner, creating certainty in the marketplace and stimulating innovation.
The Quality Management System ensures: • That our quality objectives are met; • That national products and services adhere to the requirements
of the Patent Act and Rules; • That international products and services adhere
to the Patent Cooperation Treaty and Regulations; • A better understanding of clients' needs and expectations; and • Continual improvement of our processes to meet expectations
on quality, cost and timeliness.
Responsible management of the quality management system assures oversight, strategic direction and stewardship fostering a culture of excellence, inclusiveness, employee engagement and development.
QUALITY POLICY
PB QMS
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PATENT BRANCH
QMS PDCA CYCLE
PB QMS
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To ensure patent quality, we measure the quality of our products, processes and services:
Products Processes Services
QA/QC Search records
Timeliness Inventories Internal and
External Audit
Surveys Feedback Complaints
PATENT BRANCH
QMS PATENT QUALITY METRICS
PB QMS
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QUALITY PRODUCTS
PATENT BRANCH
QMS
PB QMS
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Examination Work Products • National Products: Reports and Allowances Quality Control Reporting and continuous improvement,
such as: • Additional training, improvements to examiner
tools, update of QC questions, investigation into any inconsistencies
• International Products: ISR/WO and IPRP Quality Control and Quality Assurance Reporting and continuous improvement,
such as: • Additional training, implementation of
checklists, update of QC questions
ENSURING QUALITY PRODUCTS PATENT
BRANCH QMS
PB QMS
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Search Records Complete search records provided with
Examiner Reports • We share all of our search information
including databases used and search strings so you know what was searched, where it was searched and how it was searched
We collect search information so that we
can analyze the data and continually improve our search reports and search quality
ENSURING QUALITY PRODUCTS PATENT
BRANCH QMS
PB QMS
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QUALITY PROCESSES
CIPO PATENT
QUALITY
PB QMS
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Internal Audits Process improvements through identification of opportunities for improvement and correction of nonconformities
• Process audits Risk based internal audit approach –
auditing higher risk processes more often Certified internal auditors Improvements include: update to QC tools,
awareness training, updated process flows and software tools, improvement in international PCT mailings, etc.
More improvement projects planned and on-going!
ENSURING QUALITY PROCESSES PATENT
BRANCH QMS
PB QMS
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Quality Management System Audits Internal audit exchange with other
government department Certified internal auditors
External Audits
ISO 9001:2015 certified in March 2017 Successfully passed ISO Surveillance Audit
in April 2018 Next Surveillance Audit in March 2019
ENSURING QUALITY PROCESSES PATENT
BRANCH QMS
PB QMS
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Lean methodology Maximizing customer value while minimising waste
• Improving processes and making them more efficient Time to process incoming correspondence
reduced Section 8 process improvement Standardized applicant naming convention –
reduction in errors • Implementation of Problem Solving Boards –
engaging employees to help identify issues and solve problems
• CIPO Lean Centre of Excellence
ENSURING QUALITY PROCESSES PATENT
BRANCH QMS
PB QMS
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Process Mappings and Work Instructions
• All 185 examination and operations processes have been mapped and include work instructions
• Ensures consistency in processes • Examination Mapping Review Group (EMRG) • Operations Mapping Review Group (OMRG) • Maps are regularly reviewed and approved
by the review groups
ENSURING QUALITY PROCESSES PATENT
BRANCH QMS
PB QMS
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Training
• Initial and Ongoing training programs • In-person, WebEx and e-learning • Search Collaboration Workshops • Technical seminars • Industry Training visits
Communication
• Regular Examiner Bulletins and Operations Bulletins
• Regular meetings at every level
ENSURING QUALITY PROCESSES PATENT
BRANCH QMS
PB QMS
Industry Training Visits
• Examiners update their knowledge in the relevant art through direct interaction with inventors, scientists, engineers and other experts in the field
• The result is the improved quality and efficiency of the patent application examination process
PATENT BRANCH
QMS ENSURING QUALITY PROCESSES
25 PB QMS
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Vancouver Group • CIPO, IP Australia, United Kingdom IP Offices • Searching Working Group – improving
searching quality and consistency
Meeting of International Authorities & Quality Subgroup
• Strengthening our International Quality Management System Incorporating risk based thinking to prioritize
improvement efforts and reduce risk • Paired QMS reviews
Identification of best practices and knowledge sharing
DEVELOPING BEST PRACTICES THROUGH COLLABORATION
PATENT BRANCH
QMS
PB QMS
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Collaborations with other IP Offices • USPTO’s Office for Patent Quality –
sharing of best practices and quality related initiatives
ISO Network
• Meeting with other ISO certified departments to share information and develop best practices
DEVELOPING BEST PRACTICES THROUGH COLLABORATION
PATENT BRANCH
QMS
PB QMS
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CLIENT SERVICE EXCELLENCE
CIPO PATENT
QUALITY
PB QMS
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Patent Examination Interview Service Better communication between
examiners and clients Reduced turn-around times
Online Feedback Mechanism (OFM) Resolution of identified issues Analysis of feedback for continuous
improvement Lean project to improvement incoming
correspondence Review of outgoing correspondence
processes
Client Contact Database Analysis of inquiries made to CIPO’s
Client Service Centre
ENSURING CLIENT SERVICE EXCELLENCE
CLIENT SERVICE
EXCELLENCE
PB QMS
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Surveys
CIPO Client Satisfaction Survey • We heard you and now are working to
address your concerns • Key findings include:
• Quality and consistency during the examination process;
• Ease and efficiency of the application process; • Going the extra mile to ensure clients receive
what they need; and • Overall timeliness in receiving registration or
grant of an application
ENSURING CLIENT SERVICE EXCELLENCE
CLIENT SERVICE
EXCELLENCE
PB QMS
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National Patent Products Survey • Examiner Reports – see link at the bottom of
every report • Your chance to tell us what you think of our
products! • Interview Service implemented in part to address
comments received Interview Service Pilot Survey
• Based on positive data analysis and survey results, Interview Service was implemented in June of 2017
CLIENT SERVICE
EXCELLENCE
PB QMS
ENSURING CLIENT SERVICE EXCELLENCE
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Engaging our Stakeholders
• CIPO Patent Quality Summit – Coming February 26, 2019!
• Panel discussions • Workshops
• Defining Patent Quality – What does Patent Quality mean to you?
• Patent Quality Metrics & Dashboards - Provide input!
• CIPO Patent Quality Conversations Next Conversation
• Learn what happened at our Patent Quality Summit in February and about Next Steps
ENSURING CLIENT SERVICE EXCELLENCE
CLIENT SERVICE
EXCELLENCE
PB QMS
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CIPO PATENT QUALITY SUMMIT February 26, 2019
Fostering Innovation by advancing patent quality
CIPO PATENT
QUALITY
CIPO PATENT QUALITY SUMMIT
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The CIPO Patent Quality Summit aims to foster innovation through enhancing patent quality by: Engaging participants on quality related
topics through panel discussions Collecting participant feedback on how
they define patent quality and what they would like to see in terms of metrics and reporting
Encouraging networking and sharing of perspectives regarding patent quality
CIPO PATENT
QUALITY SUMMIT
CIPO PATENT QUALITY SUMMIT
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Canada Science and Technology Museum 1867 St Laurent Blvd, Ottawa, Ontario
February 26, 2019
SUMMIT - VENUE CIPO
PATENT QUALITY SUMMIT
CIPO PATENT QUALITY SUMMIT
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SUMMIT - AGENDA
Morning Keynote Address
Panel Discussions Search and Patent
Quality • AI, Databases, Search
tools, client and examiner searching, comprehensive searching, etc.
Obstacles to Patent Quality • Quality vs timeliness
vs cost, etc.
Afternoon CIPO Patent Quality Presentation
Workshops Defining Patent
Quality
Monitoring Patent Quality through Dashboards
CIPO PATENT
QUALITY SUMMIT
CIPO PATENT QUALITY SUMMIT
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• Ian Wetherbee – Engineering Lead for Google Patents
• Berry deBruijn – Researcher, National Research Council
• Alexandra Daoud – Patent Agent and Partner at Norton Rose Fulbright
• Greg Vidovich – Associate Commissioner for Patent Quality, USPTO
• Jenna Wilson – Patent Agent, Partner at Wilson Lue, and Chair of the Patent Practice Committee
• Catherine Eckenswiller – Legal Counsel, VBI Vaccines Inc.
SUMMIT - GUEST PANELISTS CIPO
PATENT QUALITY SUMMIT
CIPO PATENT QUALITY SUMMIT
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CIPO PATENT QUALITY SUMMIT
Panel 3: Listening to our Clients
Do you have any questions you want answered?
Email us at: ic.qualitedb-pbquality.ic@canada.ca
FEEDBACK / QUESTIONS
Ottawa Convention Centre, Ottawa, Ontario (Source: Brand Canada)
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FEEDBACK / QUESTIONS Let us know what you think! Send us your questions through the WebEx chat box.
Ottawa Convention Centre, Ottawa, Ontario (Source: Brand Canada)
CIPO PATENT
QUALITY
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To suggest topics for an upcoming Patent Quality Conversation, please email us at: ic.qualitedb-pbquality.ic@canada.ca
QUALITY CONVERSATION TOPICS FEEDBACK / QUESTIONS
Ottawa Convention Centre, Ottawa, Ontario (Source: Brand Canada)
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FEEDBACK / QUESTIONS
Thank you
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