cio it director manager in chicago il resume pamela blake

PAMELA BLAKE

pblake2004@yahoo.com

Dedicated and dynamic technology professional possessing a proven track record of superior performance in supporting

key business needs, seeks to utilize knowledge and expertise in Project/Program Execution, Needs Assessment, Solution Development/Implementation, Budget

Administration, Risk Mitigation, Strategic Reporting, and Compliance to support mission critical factors within a

progressive organization.

SUMMARY: • Resource Coordination Possess a proven ability to anticipate unique requirements or

potential road-blocks in all situations. Continually develop back-up plans to minimize risk and deliver exceptional results; streamline communication and implementation channels to effectively meet client and organizational needs.

• Relationship Management Highly experienced in assessing true needs and expectations, building lasting professional relationships. Grow and deepen strategic partnerships to achieve mutually beneficial outcome.

• Operational Optimization Effectively manage diverse tasks, with varying degrees of complexity, within a wide range of environments; evaluate situations, assess emergent needs, and implement solutions in a prompt and efficient/effective manner.

• Leadership Have a demonstrated track record of outstanding service; a calm, dependable professional who devotes every effort to achieving the best results.

EXPERIENCE: BURRELL COMMUNICATIONS, Chicago, Illinois 1992 to 2014

Director of Technology (2001 to 2014)

System Administrator (1992 to 2001)

• Led and managed a team with a Mac Specialist and Architect to support key projects.

• Supported operational needs of 150+ end-users operating on both Mac & PC systems.

• Responsible for upgrades, back-ups, and providing tech support to users.

• Interacted with management to proactively meet technology challenges and align resources. • Maintained requisition forms and purchase orders for equipment, cataloging hardware and software

assets, supporting licensing compliance and refresh of technology. • Provided weekly update status documents for senior management team.

Highlights ◊ Designated as audit liaison for internal/external teams to ensure compliance, supporting MBox Media Ocean and EAS Financial programs (added employees/permissions).

◊ Imported demographic data and set-up Sharepoint sites by client & product.

◊ Purchased equipment to meet infrastructure needs, managing a $300-500K budget.

◊ Migrated physical servers to MS Exchange (Cloud), and transitioned to Office 365, 2013.

◊ Led migration from Groupwise(Novell) to Outlook (2012 via Office365) to enhance functionality. ◊ Oversaw offices in Chicago, LA, and Atlanta; facilitated close of Atlanta office, and comprehensive

relocation of Chicago office with zero interruption. ◊ Implemented Clearpath to connect LA office and Frame Relay between Atlanta and Chicago.

◊ Ran/managed checks in collaboration with accounting to provide security controls.

CHICAGO POLICE DEPARTMENT (CPD), Chicago, Illinois 1992

Group Leader • Worked with operations to implement an online CICS security system to control access to files.

ARTHUR ANDERSEN & CO., Chicago, Illinois 1990 to 1991 Systems Center

LANE BRYANT, INC., Chicago, Illinois 1978 to 1989

Cashier

• Executed opening and closing procedures, ensuring best operational practices.

• Designated as chief union steward (Retail/Wholesale) for the RWDSU.

EDUCATION: DEVRY UNIVERSITY, Chicago, Illinois Conferred 1992 Bachelor of Science degree in Computer Information Systems (GPA 3.6/4.0) • President & Dean’s List

TECHNOLOGY: • MS Office (Word/Exce/PP) • OFFICE 365 • Adobe Creative Cloud

~ References available upon request ~

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