cio it director manager in chicago il resume pamela blake
DESCRIPTION
Pamela Blake is a dedicated and dynamic Chief Information Officer and IT technology professional possessing a proven track record of superior performance in supporting key business needs, seeks to utilize knowledge and expertise in Project/Program.TRANSCRIPT
PAMELA BLAKE
Dedicated and dynamic technology professional possessing a proven track record of superior performance in supporting
key business needs, seeks to utilize knowledge and expertise in Project/Program Execution, Needs Assessment, Solution Development/Implementation, Budget
Administration, Risk Mitigation, Strategic Reporting, and Compliance to support mission critical factors within a
progressive organization.
SUMMARY: • Resource Coordination Possess a proven ability to anticipate unique requirements or
potential road-blocks in all situations. Continually develop back-up plans to minimize risk and deliver exceptional results; streamline communication and implementation channels to effectively meet client and organizational needs.
• Relationship Management Highly experienced in assessing true needs and expectations, building lasting professional relationships. Grow and deepen strategic partnerships to achieve mutually beneficial outcome.
• Operational Optimization Effectively manage diverse tasks, with varying degrees of complexity, within a wide range of environments; evaluate situations, assess emergent needs, and implement solutions in a prompt and efficient/effective manner.
• Leadership Have a demonstrated track record of outstanding service; a calm, dependable professional who devotes every effort to achieving the best results.
EXPERIENCE: BURRELL COMMUNICATIONS, Chicago, Illinois 1992 to 2014
Director of Technology (2001 to 2014)
System Administrator (1992 to 2001)
• Led and managed a team with a Mac Specialist and Architect to support key projects.
• Supported operational needs of 150+ end-users operating on both Mac & PC systems.
• Responsible for upgrades, back-ups, and providing tech support to users.
• Interacted with management to proactively meet technology challenges and align resources. • Maintained requisition forms and purchase orders for equipment, cataloging hardware and software
assets, supporting licensing compliance and refresh of technology. • Provided weekly update status documents for senior management team.
Highlights ◊ Designated as audit liaison for internal/external teams to ensure compliance, supporting MBox Media Ocean and EAS Financial programs (added employees/permissions).
◊ Imported demographic data and set-up Sharepoint sites by client & product.
◊ Purchased equipment to meet infrastructure needs, managing a $300-500K budget.
◊ Migrated physical servers to MS Exchange (Cloud), and transitioned to Office 365, 2013.
◊ Led migration from Groupwise(Novell) to Outlook (2012 via Office365) to enhance functionality. ◊ Oversaw offices in Chicago, LA, and Atlanta; facilitated close of Atlanta office, and comprehensive
relocation of Chicago office with zero interruption. ◊ Implemented Clearpath to connect LA office and Frame Relay between Atlanta and Chicago.
◊ Ran/managed checks in collaboration with accounting to provide security controls.
CHICAGO POLICE DEPARTMENT (CPD), Chicago, Illinois 1992
Group Leader • Worked with operations to implement an online CICS security system to control access to files.
ARTHUR ANDERSEN & CO., Chicago, Illinois 1990 to 1991 Systems Center
LANE BRYANT, INC., Chicago, Illinois 1978 to 1989
Cashier
• Executed opening and closing procedures, ensuring best operational practices.
• Designated as chief union steward (Retail/Wholesale) for the RWDSU.
EDUCATION: DEVRY UNIVERSITY, Chicago, Illinois Conferred 1992 Bachelor of Science degree in Computer Information Systems (GPA 3.6/4.0) • President & Dean’s List
TECHNOLOGY: • MS Office (Word/Exce/PP) • OFFICE 365 • Adobe Creative Cloud
~ References available upon request ~
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CISSP
CCerNetwork
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Certification
In-Progress
CERTIFICATION: • Network+ Certification In-Progress