cii iq's national business excellence conclave 2013

Leveraging Technology for Solutions

A Case Study

A Case Study of Karnataka State Police And a Blueprint for the Nation

Technology has morphed the world

Technology is the most critical professional tool today

Technology in policing?

Using technology for anti – societal, anti – national and anti – civilizational acts!

War of the civilized order against barbaric/savage splinter groups!

The Concept of

General Purpose Technology

We live in a knowledge based world

Either

We align

Or

Perish

Realistically…

Quality is at the core of high maturity organizations of which government is the most pervasive and most impact making

Realistically…

What is an ERP?

The ERP

Physical level

Need to go digital

Actual Development

Software Requirement Specification

ERP

Typical architectural components

E-business PlatformTech Stack

CRMFoundation

WebInternet

Mobile Wireless e-Mail Call Center

ICM/TelephonyInteractionChannels

Common Data and Object Models, Security, Interfaces, Globalisation

E-Business Foundation

Marketing Sales eCommerceBusiness Application

s

MarketingIntelligence

SalesIntelligence

CustomerIntelligence

Call CenterIntelligence

AnalyticalApplication

s

Interaction History Universal Work Q

1-to-1 Fulfillment

Assignment Engine

EscalationsTCA

Installed Base

Tasks Notes

Resources

Calendar

Territories

Finance HR

Govt ERP! How do we create?

• No history of software• No history of erp

• Lack of managerial human resource• Technical manpower

• Humongous effort• Collaboration

Police IT

Comprehensive ERP system providing seamless integration of the day to day operations of the Police Department

Police IT

In its conceptualization, creation and roll out, it would have a pioneering impact in the way Police in India would go digital in the days to come

Police IT- Features

• Centralized Architecture• Bilingual• Workflow design• Role based access• 522 screens and 417 reports• Management Information

System

FIRGCR (CO)

FIR AssignmentFIR Assignment

Crime ClassificationCrime Classification

If Heinous CaseIF Case Transferred

Final Report/Charge Sheet

Final Report/Charge Sheet

Court Progress Diary

Court Disposal

Property Seizure

Property Movement

Crime Details

Arrest/Surrender

Witness Details

Case Diary

Final Report B,C and UDR

Proceedings-174/176 CRPC

Exhumation Details

Post Mortem Request

If Victim=Dead

If Dead body “Buried”

If Final Report B,C or UDR Rejected

Forward

Forward

Accepted

I.M (CO)

I.M(SDPO)

I.M (DPO)

CPR (DPO)

CPR (SDPO)

CPR (CO)

FR B,C & U (CO)

FR B,C & U (SDPO)

FR B,C & U (DPO)

Property Seizure

Property Movement

Crime Details

Arrest/Surrender

Witness Details

Case Diary

Bail Bond

Result of Appeal

Case Transfer GCR (SDPO)

GCR (DPO)COD, DCRE,..

External Transfer

If Final Report A

UDR Disposal

If UDR case

If B or C case

Crime- Investigation Workflow

KSP Wide Area Network

39 locations 2 Mbps leased line

10 Mbps aggregation bandwidth

1400 remote locations, 512 Kbps,

VPNoBB

4 Mbps internet leased line

SPDC

Police IT Software Development

FRS/SRS/HRS

Development

Change Request

Testing/UAT/ Feedback/Roll Out/Bugs/Corrections/ final

Karnataka Composite Model Data CenterBroadband NetworkingAnti Virus and Facility

ManagementHiring of TrainersMultipronged basic training

and application training module wise

Specialized training for System Administrators

Karnataka Composite Model Integrated multi –

organizational workforceERP

PERFECT SYNCHRONIZATION OF ALL ACTIVITIES AND PROCESSES

Karnataka Composite Model DYNAMICREAL TIMENETWORKED AND INTERNALLY

MAINATAINED

Police IT-Modules

• Crime• Law & Order• Traffic • Finance• Administration• Stores• Armed Reserve• Motor Transport• Training• Wireless• Forensic Science Laboratory• Executive Information System

What is ERP Roll Out?

the complexity!!!!!

Insurmountable

Police IT Roll Out

• User Acceptance Test• Mandatory Change Requests over 400• Last phase of development• Pilots for different modules• Capacity Building is most critical• 11 Training Centers established

Police IT Roll Out

• Near perfect synchronization of module development, end user training and the completion of all precursor activities would ensure a smooth roll out

• 12 modules in 1439 locations

Innovate to Win

nodal officers mpls + vpn network fixed ip mcse + ccna maintenance wipro change management training for leaders in house trainers training Infra / mass scale training for Crime

Module leading by documentation aggressive decision making

The Only Key – Capacity Building

Training Infrastructure Mapping of End Users Deployment of Trainers Training of 75 System Administrators Basic training for End Users

The Only Key – Capacity Building

Training Curriculum – Basic and Police IT Training for Nodal Officers of all Units Training for Technical Teams of all Units Police IT Training for End Users Handholding

Best Practices Benchmarking Communication Performance Excellence

42% Leadership 27%

Organizational & Cultural Issues

23% People Issues

Why ERP

Implementations fail?

4% Technology Issues

4% Other Organizational issues left unchecked often lead to project failure

Why ERP

Implementations fail?

But the known culprit is always

Technology

Why ERP

Implementations fail?

At the base of Visionary Change Management is

VISIONARY LEADERSHIP

Visionary Change Management

Ownership Involvement Responsibility Non- negotiable accountability

What really Counts?

9/11

Devastated all myths of the modern world

9/11

Watershed in modern human

history

9/11

Governance, Internal Security, Technology took

the center stage

9/11

American Response

9/11

Homeland Security

9/11

Integration

Precursors & Political Will

9/11

We are still a long way off!!!

Even post 26/11

To reach the plug and play mechanism!

Even post 26/11

TECHNOLOGICAL FRAMEWORK

Homeland Security A Robust Counter Terrorism Mechanism

Homeland Security A Robust Counter Terrorism Mechanism

The attack on the World Trade Center in 2001 has been by far the single most important event in the history of the modern world and more so because it forced the world to change its perception on the nature of organization, the usage of technology, the responses, the consolidation of activities and spread of mechanisms needed to thwart the ever growing terrorism the world over.

Technological Framework

Command and Control Centre (CCC)

Interception Systems (IS)

City Based Video Surveillance System (CBVSS)

Technological Framework

TETRA Radio Network (TRN)

Geospatial Technology for HLS (GTHLS)

ERP Solution, RDBMS and Integration (ERI)

Integration  National Homeland Security – Resource Base

and Incident Support System (NHLS – RBISS)

National Homeland Security Blueprint

The beginning of this grandiose plan set to have a transformational impact on the Homeland Security scenario of the country is yet to be made. The world’s best buildings were a blueprint one day. A blueprint is the first to crystallize our thoughts, it could take a large number of revisions, nonetheless it has to start. Time seems to be running out.

Overall Framework

Technology will be the most critical element of policing in the days to come

Lots of management principles and Networking has been the contribution of US Army to the world

The Roadmap!

The Business PropositionMass scale R & D and deployment is the

prerogative of the state either directly or otherwise – through private enterprise

The Roadmap!

US $ 9 billions homeland security market waiting to get tapped

Inability to tap

The Roadmap!

Only a confident India can take this challenge

From precision to perfection to excellence whatever be the domain public or private

Together we have to build a safe and secure India for the generations to come

The Roadmap!

Posterity would never pardon us

otherwise

The Roadmap!

Together

WE CAN!

The Roadmap!

Thank You

For

Your Rapt Attention