christopher rausch | master motivators | presentation - exceeding your customer's expectations

Exceeding Your Customers Expectations!

Proudly Presents

The Evolution…

And it’s my problem why???

Customer service begins with ME!

Attitude Management

Expectations

The Action Plan

"If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each

tell 6,000 friends."

How Will They Rate YOU???

- Dr. Wayne Dyer

YOURLife

©

CONDITIONING

BELIEFS

ATTITUDES

FEELINGS

ACTIONS

BACKGROUNDS

WANTS

PERCEPTIONS

EGOS

EXPECTATIONS

LESS BUSINESS

= Great Service + Product @ Great Price

= Friendly & Helpful

= Dependability & Reliability

= Experts

= Immediate Access & Replies

CUSTOMERS

MEMBERS

TEAM

YOU

Diver Acquisition &Retention

Member Acquisition& Retention

Profitable

Global Alignment

Materials Mission Statement: To provide kick-ass service while also providing the bestquality our members deserve!

Garbage In =

Garbage Out!

Excuses

Reasons

VS.

Seek First To Understand

Be Understood

Then

Do I Want To Be Right?

HAPPY?OR

Responding

ReactingVersus

Proactive

Reactive

Vs

Think With

In Mind

The End

Team Involvement (Ideas Are FREEEE!)

Survey (team, boss, customers!)

Relationship Expert

Proactive & Responsive

Make THEM FEEL Special!

Empower & Risks

Technology & Trends

Stay In Touch!

Be The Expert!

MORE Services

Recognize & Appreciate

Mission & Vision Statements

Hindsight is always

20/20

Attitude Management

Expectations

Ask, Listen, ACTION!