chatbots everywhere - how financial engines made their ev charging stations chat with them

ALEXANDER YAVORSKIY CHIEF TECHNOLOGY OFFICER

FINANCIAL ENGINES

EV ConciergeThe Friendly HipChat EV Bot

DAVID CHOU STAFF SYSTEMS ENGINEER

FINANCIAL ENGINES

• Big cool statistic

• 2,569

• Add-Ons in Marketplace

Do you drive EV to work?

4 chargers 30+ drivers

How do we share and still be friends?

Curtis Foon - 3:24 PMI am next in queue

Jon Burt - 3:34 PMI will go after Curtis

Jun Ni - 4:54 PMOk, I will be third in line

Curtis Foon - 3:24 PMI am done, Jon you can go…

Jon Burt - 4:34 PMAlright, I am coming down…

Jon Burt - 4:35 PMHey, who took my spot? I was next!!! :-(

HipChat saves the day…?

There is got to be a better way!

Queue Mangement Station Monitoring Alerts & Reminders

Meet EV Concierge…

Queue Management

Station Monitoring

Alerts and Reminders

Commands - List, Add/Remove, Suspend/Resume, Help, Register, Subscribe

Joe Smith - 3:24 PMev add

Jun Ni - 4:54 PMev list

EV Concierge - 3:34 PMJoe, you are #3 in the queue. I will call you when your turn is up.

EV Concierge - 3:34 PM1. James Bond2. Jon Burt3. Joe Smith

Joe Smith - 3:24 PMev remove

Queue Management

Station Monitoring

Alerts and RemindersAlerts and Reminders

Status display and queue automation.

EV Concierge - 4:10 PM JoeSmith plugged into charger ‘A’

EV Concierge - 3:46 PM DaveBurt unplugged charger ‘A’

EV Concierge - 3:46 PM@JoeSmith you are next in queue!

EV Concierge - 4:10 PMJoeSmith was removed from the queue.

EV Concierge - 6:00 AM Monitoring started

Queue Management

Station Monitoring

Alerts and Reminders

Maximize utilization, minimize penalties.

EV Concierge - 4:00 PMFriendly reminder, charger ‘A’ is still available.

EV Concierge - 3:46 PM DaveBurt unplugged charger ‘A’

EV Concierge - 3:46 PM@JoeSmith you are next in queue!

EV Concierge - 5:10 PM@MikeSnail time limit for charger ‘D’ is approaching, to avoid a fee be ready to move.

Same EV commands as

HipChat

Bonus Feature: SMS

When I get close to the office

Add me to the queue

Bonus Feature: IFTTT

EV Concierge - Architecture

1. Command Interpreter

2. Event Monitor

3. Queue Services

Command Interpreter

Command Interpreter

Command Interpreter

Command Interpreter

Command Interpreter

Command Interpreter

Command Interpreter

Launch HubotInstall HipChat Adapter

Install HubotFollow Documentation

(npm install -g yo generator-hubot) (yo hubot --adapter hipchat)

HUBOT_HIPCHAT_JIDHUBOT_HIPCHAT_PASSWORDHUBOT_HIPCHAT_ROOMS

Getting Started with Hubot

Variables

Function

API Request

Variables

Function

API Request

Variables

Function

API Request

Variables

Function

API Request

Event Monitor

Event Monitor - ChargePoint API

XMPP/Jabber Publish/Subscribe model for event listening. Implemented via Smack API Java library by Ignite Realtime.

SOAP APIOld-fashioned, but proven. Provides API for publish/subscribe API, charger status information, etc.

API Key Ask your facilities manager. Access level depends on corporate agreement.

Event Monitor - GetStations Request

Event Monitor - Get Stations Response

Event Monitor - Implementation

Queue Services

Queue Services - Data Model

DRIVERS

- hipChatId - chargePointId - phoneNumber - isSmsEnabled

STATIONS

- stationId - alias

QUEUE

- date - queue

Queue Services - Architecture

Queue Service - Driver Discovery

Key Learnings

AWS = no heavy lifting

Public Shaming Works

Best UI is no UIFewer apps to learn and monitor.

Nobody wants to be a pariah.

Quick development cycle, reduced costs and maintenance.

Thank you!

ALEXANDER YAVORSKIY CHIEF TECHNOLOGY OFFICER

FINANCIAL ENGINES @AYAVORSK2000

DAVID CHOU STAFF SYSTEMS ENGINEER

FINANCIAL ENGINES @IAMDAVIDSCHOU